Oh, no - T42 dead in the water!

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sktn77a · #1 Post by **sktn77a** » Thu Apr 05, 2007 3:42 pm

Well, my son's T42 went belly-up today. He said he got a message about the USB ports/power hub and then it died altogether. Won't boot up - lights light up, fan turns on but no further signs of life. Give the horror stories about Solectron service, before I send it in I wanted to consult the experts here as to their experiences with this phenomenon.

AAAARRRRRGGGGHHHHHHHH!!!!!!

mitchellst · #2 Post by **mitchellst** » Thu Apr 05, 2007 3:47 pm

It's going to need a new motherboard. If you feel like shipping it to my store, I can preorder the parts so that they're waiting when it arrives. The only thing I can't do is cover shipping costs.

If I preorder, I can gurantee that it won't spend more than 24 hours in our store.

sktn77a · #3 Post by **sktn77a** » Thu Apr 05, 2007 3:53 pm

Are you an authorized IBM service/repair center, as this is a warranty item?

andyP · #4 Post by **andyP** » Thu Apr 05, 2007 3:55 pm

This doesn't sound good

One thing which worked in similar circumstances that brought a TP back to life, (why / how - I still don't know), was to take the battery out and wait about a minute, put it back in and attach the power cord. Press F1 and hold it pressed while starting normally, keep F1 pressed untill the TP starts or ....

Sorry it's not a definite solution, but it' worth a try and can't cause any further damage. Good Luck

mitchellst · #5 Post by **mitchellst** » Thu Apr 05, 2007 3:57 pm

Yes... PM me for details. I'm working now, so it may take me a minute to respond.

sktn77a · #6 Post by **sktn77a** » Thu Apr 05, 2007 4:22 pm

Hi Andy: Thanks for the suggestion but, no joy. I tried holding down F1 (and the Access IBM button) but I don't even get a BIOS screen; Zippo...... Nada...... Squat......

andyP · #7 Post by **andyP** » Thu Apr 05, 2007 4:31 pm

Sorry to hear it

just as a thought, if you hear the hard drive working you could try an external screen. Again, I'm building possibly false hopes here. If that doesn't work I think mitchellst or the Lenovo warranty service are your joker.

sktn77a · #8 Post by **sktn77a** » Fri Apr 06, 2007 2:40 pm

Well, the DHL man cam today to pick up the T42. Sent to IBM Selectserve Service center (c/o Solectron............. )

Wish me luck. If it's a disaster, it's nice to know theres someone else to fall back on (mitchellst).

mitchellst · #9 Post by **mitchellst** » Fri Apr 06, 2007 8:42 pm

Well... Chances are that it'll work out fine for you. It seems pretty hard to mess up.

Good luck anyway though.

sktn77a · #10 Post by **sktn77a** » Sat Apr 07, 2007 7:56 pm

Mitchelst: You're too kind - I've read the posts on this forum about Solectron Service. I'm not religious but I'm deep in prayer right now!

sktn77a · #11 Post by **sktn77a** » Thu Apr 12, 2007 4:56 pm

Well, got my T42 back today. Actually it should have come yesterday but I wasn't home when DHL tried to deliver it.

"Replaced planar board".

So far, so good - no obvious catastrophies (eg wrong mtherboard with the wrong graphics adapter) and quick repair and service. Wish me luck over the next 48 hours that everything will be compos mentis!

sktn77a · #12 Post by **sktn77a** » Fri Apr 27, 2007 7:42 am

Well, another two weeks post repair (motherboard replacement) by Solectron and everything is just fine. There have been numerous posts reporting negative experiences with IBM/Lenovo/Solectron service, so I think it's important that positive experiences are reported, too.

I can't imagine any other harware company providing this level of consumer product support/repair. My confidence in the Thinkpad is restored!

pae77 · #13 Post by **pae77** » Fri Apr 27, 2007 12:59 pm

That's good to hear.

Paul Unger · #14 Post by **Paul Unger** » Fri Apr 27, 2007 2:39 pm

I guess you can take a jab or two now for putting your T42 in the water in the first place, eh?!

Of course, that wasn't my first thought when I read the subject line ("dead in the water"), but it did cross my mind.

Glad everything is back up and running! I had a motherboard replaced a few months ago and it was virtually painless. I say 'virtually' because I got a 'b'-only wireless card back instead of the 'b/g' card it went in with (you might want to check yours?) But that was quickly sorted out and I was on my way. Two cheers for IBM warranty service!

Oh, no - T42 dead in the water!

Oh, no - T42 dead in the water!

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