can't update "Access IBM" (installer problem)

T4x series specific matters only
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bevross
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can't update "Access IBM" (installer problem)

#1 Post by bevross » Sun Oct 24, 2004 4:23 pm

This might be a problem I'll have to call IBM about but, heck, maybe someone here knows? After upgrading my T42 to the Hitachi 7200 harddrive, reinstalling everything via IBM's restore CD's & downloading many updated drivers & software, I only have a problem with the "Access IBM" software update. Trying to install, I get "Error 1721, a required program could not be run ... rolling back installation." So, I'm wondering what that might be? I did remove (uninstall) Access Connections due to if being too difficult to get stable wifi connections. Suppose I could reinstall it to see if that's the problem but, I must say that Access Connections scares me (due to the many problems I had with it).
So, I'd be happy to hear if anyone else knows what the problem is with updating Access IBM.

bevross
Freshman Member
Posts: 103
Joined: Tue Sep 21, 2004 9:00 pm
Location: Washington, D.C. area
Contact:

#2 Post by bevross » Sun Oct 24, 2004 5:02 pm

O.K. -- here's the deal. The product recover CDs sent out by IBM are dated from around 3/2003. That was before IBM updated Access IBM to support the T42. So, I uninstalled the Access IBM program that came from the recovery CD & the new version installed o.k.

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