Shutdown/Hibernate hangs

[manny]

I have been struggling with this issue for a few days now.

The problem:

Machine hangs after I try to Shutdown or Hibernate in Normal mode. It does say logging off and seems to go through the normal shutdown but at the very end if hangs on blank/black screen and never actually shuts down unless I hold down the power button. This does not happen in Safe Mode.

What I am working with:

Thinkpad T43 laptop
Windows XP SP2

What I have tried:

- I used msconfig to turn off all services and startup programs and still no luck.
- Ran several Spyware programs and anti-virus programs, got rid of anything suspicious and nothing.
- Ran Hijackthis and got rid of anything suspicious.

The problems started after I cleaned up some spyware from my machine using CleanUp! and some other programs. I also took several services and startup items out of msconfig.
Everything else seems to work ok, like clicking on stuff on the desktop or the quick launch bar, browsing the internet, chat, bring up explorer by clicking on an icon and navigating through the hard drive. I just can't click on the Start Menu in Normal mode.

My hunch is the following:

1. Some service that is imperative to the start menu and/or explorer hangs either because it being run under 'Local User' as opposed to System or Network. Maybe this service is corrupt or missing or should not be running.

2. Driver issue.

3. Spyware entry in a registry key that latches on to explorer but that doesnt explain the shutdown/hibernate hanging.

4. Hardware issue

This is driving me absolutely nuts!

Please please help.

[awolfe63]

Mine too. Started a few weeks ago. I suspect some recent update.

Anyone have any clues?

[richk]

Look in the event log.

[awolfe63]

Last failure - I had 3 services hang.

SENS
W32Time
wuauserv

Does that help anyone?

[richk]

The first thing I would try is stopping wuauserv under control/panel/administrative tools/services (change startup from automatic to disabled) and reboot. Change it back if it doesn't help. That will stop microsoft automatic updates

[manny]

I see the folowing in my event viwer during shutdown the first time computer started hanging:

The ScRegSetValueExW call failed for Start with the following error:
Access is denied.

Since then I turned on all services in msconfig (but not the startup items except Zonelabs) and athough I don't see this error in the event viewer, the computer still hangs.

Now the error I see in the eventlog is:

The Routing and Remote Access service terminated with service-specific error 340 (0x154).

This message appears AFTER I start the computer again.

[richk]

Manny, the only suggestion I can make is here:

http://www.tech-archive.net/Archive/Win ... /2017.html

[manny]

I could not find msjetole32db40.dll but I found the other 2 files. Do I need to run this service or can I just disable it in the Services console?

Manny, the only suggestion I can make is here:

http://www.tech-archive.net/Archive/Win ... /2017.html

[manny]

Disabling the service removes it from the event log, but the haning problem during shutdown still persists.

I could not find msjetole32db40.dll but I found the other 2 files. Do I need to run this service or can I just disable it in the Services console?

Manny, the only suggestion I can make is here:

http://www.tech-archive.net/Archive/Win ... /2017.html

[manny]

I got rid of the errors in the event log by restoring the registry and using RaRepair.exe. I am back to square one. Any suggestions?

Disabling the service removes it from the event log, but the haning problem during shutdown still persists.

I could not find msjetole32db40.dll but I found the other 2 files. Do I need to run this service or can I just disable it in the Services console?

[tim S]

I found that Norton/Symantec software was a problem with both standby and hibernate on my T42 and XP.
The culprit in my case was pcAnywhere V10.5. The software worked just fine except it changed the log on screen to the Win 2000 type. I had to remove GINA.dll in the registry to change it back.
In any event, after reinstalling pcAnywhere on a new HD neither suspend nor hibernate would work. I upgraded to version 12.1 and all is well.
If you recently installed new software I would use XP restore and go back a restore point at a time until suspend etc starts working again.
Tim S

[manny]

I don't know what the culprit software is. Can you suggest anywhere i can look in my registry or files to get a clue?
Unfortunately my System Restore has no restore points for some reason.

I found that Norton/Symantec software was a problem with both standby and hibernate on my T42 and XP.
The culprit in my case was pcAnywhere V10.5. The software worked just fine except it changed the log on screen to the Win 2000 type. I had to remove GINA.dll in the registry to change it back.
In any event, after reinstalling pcAnywhere on a new HD neither suspend nor hibernate would work. I upgraded to version 12.1 and all is well.
If you recently installed new software I would use XP restore and go back a restore point at a time until suspend etc starts working again.
Tim S

[tim S]

Now this is the stuff that will drive you to drink! My T40 motherboard blew (my fault) so I ebayed a T42 and put in the T40 drive once it arrived. After some driver changes, for the different model, all was well, INCLUDING the old version of pcAnywhere!
I like to have a second hard drive on hand, just in case. I started with a fresh install of XP and was building the drive to match the primary, when pcAnywhere started acting up....go figure!
If you have a second drive to play with, starting from scratch is about the only option you have at this point.
Tim S

[gav46]

This could be caused if the incorrect HAL driver is being used on the T43 - (Previous models used a different HAL)

Check your Hardware Device manager. Under Computer, it should read "ACPI Uniprocessor PC"

If it reads "Advanced Configuartion and Power Interface.." then this is probably the cause.
I have a process to rectify this, if this is the problem...

[manny]

I checked this and it reads ACPI niprocessor PC.

This could be caused if the incorrect HAL driver is being used on the T43 - (Previous models used a different HAL)

Check your Hardware Device manager. Under Computer, it should read "ACPI Uniprocessor PC"

If it reads "Advanced Configuartion and Power Interface.." then this is probably the cause.
I have a process to rectify this, if this is the problem...

[manny]

Any more suggestions?

[davidspalding]

I found that I can't hibernate or susped from logged in state when I'm using Omega third party drivers for my ATI card.

Logging out and hibernating works fine. Suspend just hangs, and upon cold power down + restart, continues trying to suspend when it gets to the login screen.

I have scripts which stop the WUAUCLT and WUAUSRV services when I need performance. I have the Windows time update service stopped permanently, I don't need it (I reset the clock a more accurate way).

[manny]

I believe I am running some ATI software. I'll try taking it off. I can also try stopping WUAUCLT and WUAUSRV. I'll try it out and hope it works.

I found that I can't hibernate or susped from logged in state when I'm using Omega third party drivers for my ATI card.

Logging out and hibernating works fine. Suspend just hangs, and upon cold power down + restart, continues trying to suspend when it gets to the login screen.

I have scripts which stop the WUAUCLT and WUAUSRV services when I need performance. I have the Windows time update service stopped permanently, I don't need it (I reset the clock a more accurate way).

[manny]

Did not work. I also tried using sfc /scannow and nothing. It still hangs. It seems to do everything it needs to before shutting down, but then gets to a blank screen and never shuts down.

I believe I am running some ATI software. I'll try taking it off. I can also try stopping WUAUCLT and WUAUSRV. I'll try it out and hope it works.

I found that I can't hibernate or susped from logged in state when I'm using Omega third party drivers for my ATI card.

Logging out and hibernating works fine. Suspend just hangs, and upon cold power down + restart, continues trying to suspend when it gets to the login screen.

I have scripts which stop the WUAUCLT and WUAUSRV services when I need performance. I have the Windows time update service stopped permanently, I don't need it (I reset the clock a more accurate way).

[manny]

Could this be a driver problem?

I can restart and shutdown normally in safe mode.
When I take off pretty much all startup items and services and boot in normal mode I still face the hanging problem, so I can only conclude that some driver is not loading. Do you agree? If so, how do I check which driver is causing the problem?

[davidspalding]

I've never been able to determine this without hit or miss blind troubleshooting by process of elimination.

[manny]

Yeah that seems to be the only solution. I realized this is more of a 'Powerdown' issue, as Windows seems to shutdown fine, but never powers down.

I've never been able to determine this without hit or miss blind troubleshooting by process of elimination.