Extending EZServ warranty

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fake · #1 Post by **fake** » Tue Jan 04, 2005 3:23 am

Hi guys,

I'm very satisfied with how EZServ has handled my hardware issues. I know some of you have problems, but I'm pretty happy with the fast turnaround.

Now, how do I extend my warranty? I bought my T42p with 1 year EZServ -- How do I make it more? I can't seem to find a simple answer on IBM's site. I found some order form for warranty but it seems to be for business customers only.

Thanks in advance.

UCI2CI · #2 Post by **UCI2CI** » Tue Jan 04, 2005 3:45 am

go here and select home equipment:

http://www-132.ibm.com/webapp/wcs/store ... Id=2556093

NathanA · #3 Post by **NathanA** » Tue Jan 04, 2005 4:36 am

Can somebody explain to me why the highest model # that they show for the T-series on that page is T41? Are we T42 owners not allowed to upgrade our warranties?!

Also, why the differentiation between "home use" and "business use" when it comes to warranty options? When you are in the process of ordering the computer on the web site, I noticed that the warranty upgrade options that you can select during checkout are restricted to business users and corporate buyers. So, what, is a home/personal user supposed to wait and order an extended warranty after-the-fact? What if I had purchased a business ServicePac during checkout while ordering on-line?

IBM's ServicePac policies have me confused...am I the only one?

-- Nathan

UCI2CI · #4 Post by **UCI2CI** » Tue Jan 04, 2005 5:08 am

when i upgraded my warranty for my t42p i just selected t41p. I upgraded from depot to onsite service. sure enough, everything worked out since i have had an onsite motherboard and LCD replacements on two separate occasions.

the answer to your second questions is that business warranties are different. for example business customers can get Thinkpad Protection Plan, but home users cannot.

Champ · #5 Post by **Champ** » Tue Jan 04, 2005 4:48 pm

not true. I have thinkpad protection..

Leon · #6 Post by **Leon** » Tue Jan 04, 2005 6:33 pm

technically true, but they don't care.......

Champ · #7 Post by **Champ** » Tue Jan 04, 2005 7:07 pm

they asked me to buy it tho... maybe in usa it's only for biz or something. on ours its dispalyed on the consumer website everywhere. servicepac is only for biz there tho

andyli · #8 Post by **andyli** » Tue Jan 04, 2005 9:45 pm

TPP is available for consumers in the USA.

ServicePac is NOT supposed to be for "consumer used" devices in the USA. But in order to get the 4 year TPP, you have to get a ServicePac.

It's a very muddy area.

Leon · #9 Post by **Leon** » Tue Jan 04, 2005 11:12 pm

like i said.... see above

Champ · #10 Post by **Champ** » Wed Jan 05, 2005 2:35 am

oh in Canada you're not supposed to get srevice pack at all. you can get tpp 4 years with onsite, use it, or extended no problem at all.

ThinkPad Protection (Begins on purchase date of machine and must be purchased with new ThinkPad)

1 year all models eligible
YNTPR1E** $62.10
3 years for models wih 3 year base warranty
YNPR33E** $134.10
3 years for models with 1 year base warranty Includes an upgrade on the standard warranty to 3 year Carry-in/Courier depot
YNPR13E** $359.10
4 years for models with 1 year base warranty (includes upgrade to 4 years Carry-in/Courier depot)
YNTPP14** $521.10
4 years for models with 3 year base warranty (includes upgrade to 4 years Carry-in/Courier depot)
YNTPP34** $449.10
NEW! Upgrade to 3 years On-Site + 3 year ThinkPad Protection for machines with 1 year base warranty
YNTPO13** $377.10
NEW! Upgrade to 3 years On-Site + 3 year ThinkPad Protecion for machines with 3 year base warranty
YNTPO33** $224.10

fake · #11 Post by **fake** » Wed Jan 05, 2005 7:03 pm

EXCEPT in: California, Connecticut, Florida, Georgia, Nevada, North Carolina, Oklahoma, Puerto Rico, U.S. Virgin Islands, Utah, Wisconsin and Wyoming.

What's up with this? Why does it matter what state you're in?

andyli · #12 Post by **andyli** » Wed Jan 05, 2005 7:18 pm

Some states consider the TPP a Warranty; some consider it an Insurance Policy. If the state consides it an insurance policy, then IBM must meet insurance license regulations, which they don't in most states. As a result, you cannot have a BILL TO ADDRESS in these states. (So find someone else out-of-state to buy it!).

Add to the list, NEW YORK STATE. New York as of last week declared the TPP to be an insurance plan, and IBM may no longer offer the TPP to people will bill to addresses in NY.

fake · #13 Post by **fake** » Wed Jan 05, 2005 7:23 pm

andyli wrote:Some states consider the TPP a Warranty; some consider it an Insurance Policy. If the state consides it an insurance policy, then IBM must meet insurance license regulations, which they don't in most states. As a result, you cannot have a BILL TO ADDRESS in these states. (So find someone else out-of-state to buy it!).

Add to the list, NEW YORK STATE. New York as of last week declared the TPP to be an insurance plan, and IBM may no longer offer the TPP to people will bill to addresses in NY.

That sucks. I live in California but thought I was cool because I have a school address in New York

How come I can buy a thinkpad with EZServ warranty in California but I can't extend it? Strange

andyli · #14 Post by **andyli** » Wed Jan 05, 2005 7:25 pm

Are you extending the EZServ or are you purchasing a TPP for the laptop? I could see why EZServ would be allowed (its a warranty plan), but the TPP not (it is a insurance plan).

You don't know anyone not in one of those states that you can get to buy the service plan for you?

fake · #15 Post by **fake** » Wed Jan 05, 2005 7:32 pm

andyli wrote:Are you extending the EZServ or are you purchasing a TPP for the laptop? I could see why EZServ would be allowed (its a warranty plan), but the TPP not (it is a insurance plan).

You don't know anyone not in one of those states that you can get to buy the service plan for you?

I want to extend EZServ.

Leon · #16 Post by **Leon** » Wed Jan 05, 2005 8:50 pm

you can

Extending EZServ warranty

Extending EZServ warranty

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