UPDATE: First experience with IBM service. IBM ROCKS!!!!

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thinkpadhk · #1 Post by **thinkpadhk** » Fri Jan 28, 2005 5:05 pm

OK....

So I hope you all have read my post from yesterday.

To summarize:
I called IBM at about 11:30pm yesterday to complain that my hard drive makes an annoying clicking sound. In a matter of minutes the service rep was sending me a new hard drive AND a set of Recovery CD's for free! I also asked them to throw in a Thai keyboard, and lo and behold... they added that too. No hassles, and very fast.

Understandably, I was ecstatic. I couldn't believe it. I was sceptical that I would receive all the stuff in a timely manner. I was expecting that it could take several weeks according to some of the complaints on this forum.

So this is what happened today (the day after I called IBM):
I went to my apartment at lunch and found two packages from IBM! Yes, the CD's and the hard drive arrived in LESS THAN A DAY!!! Can you believe that? I still haven't received the keyboard but I'll bet money that it'll probably be here by the end of the day.

SUMMARY:
IBM TOTALLY ROCKS!!!!

sugo · #2 Post by **sugo** » Fri Jan 28, 2005 8:47 pm

Yup they usually overnight their replacement parts in the US. One time a replacement part I needed was out of stock, IBM UPS express it from hong kong and it took less than 4 business days.

DHL express is very good too. They deliver in the morning. They don't require first person signature. Their scheduled pickup is also fast and flexible (available till 7pm for residential pickup).

CrazyJeeper · #3 Post by **CrazyJeeper** » Fri Jan 28, 2005 9:05 pm

I know this may be off topic for this thread, but what's the plus of having a thai keyboard? What's the difference?

JHEM · #4 Post by **JHEM** » Fri Jan 28, 2005 10:42 pm

CrazyJeeper wrote:I know this may be off topic for this thread, but what's the plus of having a thai keyboard? What's the difference?

It is spoken in hushed whispers around the campfires of Thinkpad worshipers (praise be to IBM!) that the Thai keyboard instills mystical properties in the user, the least of which is never having to run spellcheck, backup your files or defrag your HD.

The Chinese keyboard only makes you want to move to the city, start a computer business and buy a BMW!

Regards,

The High PooBah

TimWang · #5 Post by **TimWang** » Fri Jan 28, 2005 11:01 pm

?, in english please

MrBeta · #6 Post by **MrBeta** » Sat Jan 29, 2005 3:54 am

For those who have had the pleasure of using both, the Thai-manufactured keyboards have slightly more "IBM" feel to them - very nice feedback and tactile feel, with slight clicking feedback as you type. The Chinese keyboards are just fine - same exact design and everything, they just feel ever so slightly less "clicky." Unless you try them side by side, it's hard to tell for most people the difference, but... since I do have both - I have to admit, I like the Thai keyboard better. I've had various Thinkpads for many years and this is the Rolls-Royce of keyboards - I hope Lenovo doesn't kill that excellent feel that IBM keyboards generally have.

Daniel · #7 Post by **Daniel** » Sat Jan 29, 2005 1:28 pm

My keyboard developed a certain wear in the more commonly used areas. Try the different buttons on yours..

ludu35 · #8 Post by **ludu35** » Fri Feb 04, 2005 7:17 pm

thinkpadhk wrote:OK....

So I hope you all have read my post from yesterday.

To summarize:
I called IBM at about 11:30pm yesterday to complain that my hard drive makes an annoying clicking sound. In a matter of minutes the service rep was sending me a new hard drive AND a set of Recovery CD's for free! I also asked them to throw in a Thai keyboard, and lo and behold... they added that too. No hassles, and very fast.

Understandably, I was ecstatic. I couldn't believe it. I was sceptical that I would receive all the stuff in a timely manner. I was expecting that it could take several weeks according to some of the complaints on this forum.

So this is what happened today (the day after I called IBM):
I went to my apartment at lunch and found two packages from IBM! Yes, the CD's and the hard drive arrived in LESS THAN A DAY!!! Can you believe that? I still haven't received the keyboard but I'll bet money that it'll probably be here by the end of the day.

SUMMARY:
IBM TOTALLY ROCKS!!!!

... So, how long does it take them to send the hard drive to you after that phone call ??? Thanks

#9 Post by **carbon_unit** » Fri Feb 04, 2005 10:43 pm

Next Day.

sugo · #10 Post by **sugo** » Fri Feb 04, 2005 10:46 pm

I called once on a business day at 12pm CST. It got shipped out same day.

ludu35 · #11 Post by **ludu35** » Sat Feb 05, 2005 2:02 am

sugo wrote:I called once on a business day at 12pm CST. It got shipped out same day.

hi
if my hard drive goes wrong and definitely need a replacement. Do they; Techical Support need any information beside my T42's serial number?
Thanks

sugo · #12 Post by **sugo** » Sat Feb 05, 2005 2:21 am

IBM will also need your name, telephone number and address.

Wizzke · #13 Post by **Wizzke** » Sat Feb 05, 2005 5:01 am

Last monday I've called IBM Netherlands asking for recoverycd's for my T42P and received them thursday (for free and original cd's).
Great service!

RS_003 · #14 Post by **RS_003** » Sat Feb 05, 2005 6:42 am

Wizzke wrote:Last monday I've called IBM Netherlands asking for recoverycd's for my T42P and received them thursday (for free and original cd's).
Great service!

Got the same experiance with IBM netherlands

Asked saturday for 6 X40 recovery cd's... got them monday

(and it was already late on saturday when I called)

And my broken CD-DVD RW drive got replaced in 3 days

UPDATE: First experience with IBM service. IBM ROCKS!!!!

UPDATE: First experience with IBM service. IBM ROCKS!!!!

Re: UPDATE: First experience with IBM service. IBM ROCKS!!

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