Warranty Question

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Vasant56 · #1 Post by **Vasant56** » Mon Jan 31, 2005 8:43 pm

Hi, I've been having a problem with the power connector in my thinkpad, I called IBM, and they said that I'd have to take it to the closest service station (no onsite warranty, I guess..) as I have the 3 year Limited EZServe Warranty, and to check http://www.pc.ibm.com for the closest canadian one, but I can't find the page that lists their service stations, could someone help me out?

sugo · #2 Post by **sugo** » Mon Jan 31, 2005 8:45 pm

Where are you located? Why not just send the laptop to IBM for repair?

#3 Post by **K. Eng** » Mon Jan 31, 2005 8:58 pm

If you have the EZServ warranty, you can ask IBM to send you a prepaid pickup box to ship the ThinkPad back to them overnight.

I've sent my ThinkPad in for repair twice

and it's always been fast.

DavidNY · #4 Post by **DavidNY** » Mon Jan 31, 2005 9:50 pm

Just call them up: 1-800-IBM-SERV. I've used EZServ for years and find they are very eager to please.

Vasant56 · #5 Post by **Vasant56** » Mon Jan 31, 2005 9:59 pm

sugo wrote: Why not just send the laptop to IBM for repair?

Oh, I didn't know I could do that, the call center guy said I had to take it to a service place

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