Help with my T42p

T4x series specific matters only
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thsu01
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Joined: Wed Sep 29, 2004 6:48 pm

Help with my T42p

#1 Post by thsu01 » Wed Mar 02, 2005 10:51 am

I received my 2373KYU in September 2004. But the hard drive crashed two weeks ago. While the hard drive has been sent out for data recdovery (cost a little bit less than $2,000), IBM sent me a replacemnet which is the one I am using. It went OK the first few days when I am trying to install programs. Just a couple of days ago, I couldn't turn off the computer anymore. The machine would say it encountered problems. The screen that contains the message would not stay long enough for me to look at it before the macine reboot itself. What I can get out of the mess was some error messages.

C:\DOCUME~1\MYNAME~1\LOCAL~1\Temp\WER82ba.dir00\mini030105.01.dmp

C:\DOCUME~1\MYNAME~1\LOCAL~1\Temp\WER2ba.dir00\sysdata.xml

Also, message indicated that "Direct Access" is not working.


Any suggestion for me to solve this problem would be greatly appreciated.


Thanks!
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Leon
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#2 Post by Leon » Wed Mar 02, 2005 10:58 am

not a lot to go on, but since since your new HD obviously had a fresh preload on it, I' guessing a HW problem. Double check that your HD is seated properly/firmly.
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thsu01
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#3 Post by thsu01 » Wed Mar 02, 2005 11:16 am

I use the 4 CD set IBM sent me last December to load the operation system in the macine by myself.
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Leon
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#4 Post by Leon » Wed Mar 02, 2005 11:19 am

run a full range of pc doctor tests on your hard drive, motherboard, and memory.....
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thsu01
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#5 Post by thsu01 » Wed Mar 02, 2005 2:29 pm

I am running PC-Doctor and already found that the CDRW/DVD failed the test.
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Leon
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#6 Post by Leon » Wed Mar 02, 2005 2:43 pm

beginning to sound like a controller issue.....
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thsu01
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#7 Post by thsu01 » Wed Mar 02, 2005 2:57 pm

modem dialtone also failed.
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Leon
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#8 Post by Leon » Wed Mar 02, 2005 3:36 pm

beginning to sound like new mobo time..... :cry:
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thsu01
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#9 Post by thsu01 » Wed Mar 02, 2005 8:48 pm

The IBM guy said that modem dialtone failure is normal.

By turning service Pack 2 Firewall while running Norton antivirus allowed me to turn off the computer now.

Still, the machine failed all the DVD/CDRW tests.

Still problem with the Direct Access components.
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Leon
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#10 Post by Leon » Thu Mar 03, 2005 9:58 am

not normal to have to do that to turn off computer... does the DVD drive work normally otherwise?...failing the modem tests is normal IF you didn't plug in a phone line during testing...If possible, get us the actual Direct Access error Message when it happens...
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thsu01
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#11 Post by thsu01 » Thu Mar 03, 2005 11:34 am

Still not working untill I completely remove Service Pack 2.

Everything is back to normal now.

Thank you so much for your suggestion.
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Leon
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#12 Post by Leon » Thu Mar 03, 2005 12:44 pm

but not good to be running without SP2.. you should still determine the cause....
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