Win wont shut down on T23

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babaloo · #1 Post by **babaloo** » Thu Dec 21, 2006 11:51 am

Narrowed the problem down to Network Adaptor.
After 3.5 hrs with MS tech and IBM tech updated driver was installed but did not fix the problem.

Thank you,
Stephen

#2 Post by **rkawakami** » Fri Dec 22, 2006 6:15 am

Couple of questions as nobody else has dropped in...

1) What operating system are you using?
2) How are you shutting down the system. This may seem like a strange question, but there are several different ways depending upon which OS you are using.
3) Exactly what happens during the shutdown procedure that is "out of the ordinary"?

babaloo · #3 Post by **babaloo** » Fri Dec 22, 2006 10:38 am

1. Windows XP Pro

2. I click on the following:
Start, Turn Off Computer, Turn Off,

3. I have followed this proceedure for over a year. It's only been
the past week that the screen displays "Windows is Shutting
Down" and gets hung up at this point and the computer remains
on.

#4 Post by **rkawakami** » Fri Dec 22, 2006 4:00 pm

This has happened a couple of times on my Gateway laptop but not on any Win XP Thinkpad, as far as I can remember. But it's been only isolated incidents and not every time I shut it down. I'm assuming that you are holding the power button down for several seconds to finally power off, correct?

You said that you thought the network interface card (NIC) had a bad driver but updating it didn't help. Have you tried to remove the card and see if the shutdown problem remains? I know that the card can prevent both boot-up and operating system installs; it may be possible that it's affecting your shutdown. Does the network interface seem to be operating normally otherwise?

babaloo · #5 Post by **babaloo** » Fri Dec 22, 2006 7:47 pm

Correct, I now must hold down the power on/off button for about six seconds for my T23 to shut down.

What the MS technician had me do is as follows:

Click on "start", click on "run", click on "devmgmt.msc"

This brings up the "Device Manager" window. If I disable the driver (Intel(R) Pro/100 Ve Network Connection) under "Network Adaptors" and reboot, then I can shut down the computer under Windows, but then I can't access the internet.

I hesitate to start pulling hardware.

Question: Could I disable the the Network Adaptors driver and still access the internet via a wireless card or by some other means?

#6 Post by **rkawakami** » Fri Dec 22, 2006 7:54 pm

babaloo wrote:I hesitate to start pulling hardware.

The ethernet card is under one of the panels on the bottom of the laptop (to the left of the IBM label). Remove the panel and the ethernet card is the smaller of the two boards, secured by two screws. Carefully pull off the ribbon cable and remove.

babaloo wrote:Question: Could I disable the the Network Adaptors driver and still access the internet via a wireless card or by some other means?

Yes, that should work. Each network connection will have its own drivers and settings. If you use the Device Manager to disable the existing ethernet board, then you may not have to remove it. However, I have seen strange, almost unrelated problems crop up with bad ethernet cards so you may still experience issues even if you disable it under Device Manager.

#7 Post by **GomJabbar** » Fri Dec 22, 2006 8:22 pm

I don't know about this series, but I just recently read the error message section in the T42 Hardware Maintenance Manual and it appears that a hardware error occurs when more than one ethernet controller is installed.

Numeric error codes

01C9
More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

#8 Post by **rkawakami** » Fri Dec 22, 2006 8:47 pm

I've got a couple of T23s running both the factory Actiontec wireless cards and the generic Broadcom card I like to use. The ethernet cards are still installed (and enabled) without any problems. My daugther also has two T23s setup with PCMCIA wireless cards. My guess is that any of the wireless cards (MiniPCI or PCMCIA) are not recognized as "network controllers" and work fine. I have NOT tried installing an ethernet PCMCIA card in any of my T23s so I don't know if that will work.

I think I know the error you are talking about. Might have it been three controllers causing a problem?

(edit: Or maybe it was two bootable network controllers? Now I'm not sure about what I read earlier...)

#9 Post by **GomJabbar** » Fri Dec 22, 2006 9:49 pm

I don't know, I just put it out there thinking it might be relevant. FWIW, I think this only refers to ethernet controllers, not wireless. I have never run across this error personally.

EDIT: I guess the second network adapter you were referring to was wireless. Sorry for the intrusion.

babaloo · #10 Post by **babaloo** » Sat Dec 23, 2006 11:57 am

Thanks to all of you for your input. I'll research the cost and time to employ each suggestion and report back on the results.

babaloo · #11 Post by **babaloo** » Mon Jan 08, 2007 11:28 am

Well, I replaced the 26p8181 Ethernet Daughter Card without desired result...however in the past couple of weeks Windows did shut down the computer one time out of about thirty tries ?

x3ss · #12 Post by **x3ss** » Mon Jan 08, 2007 3:47 pm

this problem seems familiar...i had something like this back on the win9x days...the windows didn't shutdown 'cause of faulty APM driver...try reinstalling the APM driver or try to install NT Legacy APM driver with the Add New Hardware Wizzard in Control Panel

good luck

babaloo · #13 Post by **babaloo** » Tue Jan 09, 2007 6:24 pm

I've had to use the wireless card approach, after disabling the network adaptor driver.
My thanks to all of you who have offered you help and sugestions.

rebop · #14 Post by **rebop** » Tue Jan 09, 2007 7:29 pm

Same happened to my bosses computer. Try this.

Disable the Automatic Updates Service. Somehow, this became corrupt. Let me know if it worked or not or if you need to know how to disable it.

~Bob

babaloo · #15 Post by **babaloo** » Wed Jan 10, 2007 10:42 pm

Automatic Update Service has always been disabled.

darkdragoon · #16 Post by **darkdragoon** » Thu Jan 11, 2007 2:31 am

Have you try updating BIOS?

Purcy · #17 Post by **Purcy** » Thu Jan 11, 2007 8:33 am

I also am just throwing this out there, as we had that same problem on my husband's PC (HP Pavillion) not shutting down, just hanging on that blue Windows screen that says "Windows is now shutting down"
He no longer goes on the internet with that PC so I uninstalled Norton and installed Perfect Disk 8 defrag program - I ran an initial defrag of the computer with that and boy, his computer runs so fast now, but more importantly, shuts down immediately each time.

babaloo · #18 Post by **babaloo** » Fri Jan 12, 2007 11:33 am

I have not tried updating the BIOS, nor do I know how to update the BIOS...and I unfamiliar with Norton's Perfect Disk 8... I'm not sure I want invest more $ into this project since the T23 currently shuts down running the Belkin wireless card.

TomKroscavage · #19 Post by **TomKroscavage** » Fri Jan 12, 2007 11:43 am

Put your computer in Verbose Shutdown and see what is hanging.

babaloo · #20 Post by **babaloo** » Sun Jan 14, 2007 4:56 pm

After putting the T23 into Verbose Shutdown I do get some info as windows goes through the various stages of shutting down but nothing like that appears as it hangs on " Windows is Shutting Down".

Win wont shut down on T23

Win wont shut down on T23

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