Two kinds of frequent BSOD's on an otherwise nice T60 HELP?

[sjdavis]

Hello, getting BSOD's almost daily, on a VERY low use box, but often enough that Im not using the box as I want to be. Its running Windows XP Pro, v2002, SP 3. It's a T60, 6371-74u with 3 GB RAM.

I seem to get two types of BSOD....

One happens after I leave the thing alone for any length of time (day or two). The other happens in minutes of running current (as of 1/1/2013, v 11.0.1.12) itunes.

1-It's a fresh build of windows from cd's bought from lenovo in the last two months (yes, I paid for this torment).
2-I've updated all items that the microsft website auto updater and the lenovo auto updater wants to supply me
3-I've run one commercial driver manager "drive finder", and everything seems to be as updated as allowed (there are some drivers that assessed my box as not meeting minimum requirements for them to install.
4-I can find no obvious support for updating the drivers listed in the BSOD's on the lenovo web site.
5-all hardware drivers appear 'good', aka no yellow when review them in device manager under system properties/hardware

TYPE ONE, BOX SITTING ALONE:

Code: Select all

A problem has been detected and Windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: hal.dll

KERNEL_MODE_EXCEPTION_NOT_HANDLED

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x1000008e (0x80000004, 0x806edae1, 0x94336540, 0x00000000)

*** hal.dll - Address 0x806edae1 base at 0x806e5000 DateStamp 0x4802517f

Detail provied by 'bluescreen view':

Code: Select all

dxg.sys	dxg.sys+d5336b58	0xbf000000	0xbf011600	0x00011600	0x48025323	4/13/2008 1:38:27 PM	Microsoft® Windows® 

Operating System	DirectX Graphics Driver	5.1.2600.5512 (xpsp.080413-2105)	Microsoft Corporation	

C:\WINDOWS\system32\drivers\dxg.sys	
hal.dll	hal.dll+d420	0x806e5000	0x80705d00	0x00020d00	0x4802517f	4/13/2008 1:31:27 PM	Microsoft® Windows® 

Operating System	Hardware Abstraction Layer DLL	5.1.2600.5512 (xpsp.080413-2111)	Microsoft Corporation	

C:\WINDOWS\system32\hal.dll	
igxpmp32.sys	igxpmp32.sys+dc6288a8	0xb7d0e000	0xb82a3620	0x00595620	0x47b60025	2/15/2008 4:12:05 PM	Intel 

Graphics Accelerator Drivers for Windows NT(R)	Intel Graphics Miniport Driver	6.14.10.4926	Intel Corporation	

C:\WINDOWS\system32\drivers\igxpmp32.sys	
ntoskrnl.exe	ntoskrnl.exe+13e5fa1c	0x804d7000	0x806e5000	0x0020e000	0x503385d0	8/21/2012 7:57:52 AM	Microsoft® 

Windows® Operating System	NT Kernel & System	5.1.2600.6284 (xpsp_sp3_gdr.120821-1629)	Microsoft Corporation	

C:\WINDOWS\system32\ntoskrnl.exe	
pci.sys	pci.sys+da3ce6cc	0xb9f68000	0xb9f78a80	0x00010a80	0x480252bb	4/13/2008 1:36:43 PM	Microsoft® Windows® 

Operating System	NT Plug and Play PCI Enumerator	5.1.2600.5512 (xpsp.080413-2111)	Microsoft Corporation	

C:\WINDOWS\system32\drivers\pci.sys	
VIDEOPRT.SYS	VIDEOPRT.SYS+dc63c874	0xb7cfa000	0xb7d0df00	0x00013f00	0x48025497	4/13/2008 1:44:39 PM	Microsoft® 

Windows® Operating System	Video Port Driver	5.1.2600.5512 (xpsp.080413-2108)	Microsoft Corporation	

C:\WINDOWS\system32\drivers\VIDEOPRT.SYS	
win32k.sys	win32k.sys+d4b36a44	0xbf800000	0xbf9c7a80	0x001c7a80	0x50a1a16d	11/12/2012 8:25:01 PM	Microsoft® 

Windows® Operating System	Multi-User Win32 Driver	5.1.2600.6322 (xpsp_sp3_gdr.121113-0419)	Microsoft Corporation	

C:\WINDOWS\system32\win32k.sys

TYPE TWO, USING ITUNES v 11.0.1.12:

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<<BSOD>>

A problem has been detected and Windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: igxpdv32.DLL

THREAD_STUCK_IN_DEVICE_DRIVER

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software  manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x100000ea (0x88bb3020, 0x8af0ef60, 0xba4f7cbc, 0x00000001)

*** igxpdv32.DLL - Address 0xbf04eacb base at 0xbf04e000 DateStamp 0x46bb4e9f

Detail provided by 'bluescreen view' for BSOD on using itunes v11.0.1.12:

Code: Select all

hal.dll	hal.dll+2f63	0x806e5000	0x80705d00	0x00020d00	0x4802517f	4/13/2008 1:31:27 PM	Microsoft® Windows® 

Operating System	Hardware Abstraction Layer DLL	5.1.2600.5512 (xpsp.080413-2111)	Microsoft Corporation	

C:\WINDOWS\system32\hal.dll	
igxpdv32.DLL	igxpdv32.DLL+acb	0xbf04e000	0xbf1f1500	0x001a3500	0x46bb4e9f	8/9/2007 12:27:59 PM	Intel 

Graphics Accelerator Drivers for Windows NT(R)	Component GHAL Driver	6.14.10.4926	Intel Corporation	

C:\WINDOWS\system32\igxpdv32.DLL	
igxpgd32.dll	igxpgd32.dll+11209	0xbf024000	0xbf04e000	0x0002a000	0x46bb4eb1	8/9/2007 12:28:17 PM	Intel 

Graphics Accelerator Drivers for Windows NT(R)	Intel Graphics 2D Driver	6.14.10.4926	Intel Corporation	

C:\WINDOWS\system32\igxpgd32.dll	
ntoskrnl.exe	ntoskrnl.exe+6eb27	0x804d7000	0x806e5000	0x0020e000	0x503385d0	8/21/2012 7:57:52 AM	Microsoft® 

Windows® Operating System	NT Kernel & System	5.1.2600.6284 (xpsp_sp3_gdr.120821-1629)	Microsoft Corporation	

C:\WINDOWS\system32\ntoskrnl.exe

Moderator edit: Tried to make this post a bit easier to read by putting the error-messages in "code"-boxes.

[The Spirit of X21]

Have you tried running memtest to check for bad RAM?

[Neil]

^ +1 ^ That would be the first thing to check. 2nd would be a deep scan of the HDD for bad sectors. If both of those turn out OK, it could be a Windows issue, boot a live Linux CD and see if you still get errors.

[sjdavis]

memtest of a month ago came back ok.
so did full drive check of a brand new drive.
but I will run again.

no, I did not have these issues under ubuntu, but I didnt run it long as it did not support iphone easily enough (yes, I am a captive of my desires and want to be able to do SOME few things regarding my iphone from a laptop).

[Neil]

Looks like you're on the right track to getting this worked out. I''m sure you are aware that hardware failures can happen at any time. Just because something was fine last month (or even yesterday), doesn't mean it will be today. If it turns out that your hardware is all OK, you might find some helpful info in the Microsoft Knowledge Base./

Let us know how you get along troubleshooting this.

[sjdavis]

yes, hardware is fickle. bsod's predate the new hardware AND the fresh windows install, but I did not capture details on the previous image's bsod's. I will test memory and drive again.

should I be concerned w BIOS evels (I have left totally alone) or my SSD hard drive? (drive installed like a dream and tested well, but yes, I know it's not 'factory standard').

[Neil]

I dunno...but some will say (accurately) Win XP and SSD are a bad mix. But, are you saying you were seeing BSOD on a regular basis before installing the SSD?

I admit, I kind of skimmed through you earlier posts, but, did you install the T60 SATA Compatibility Driver?

[sjdavis]

yep. fresh windows install on orig. hard drive, lots of bsod's. gave up and decided to re reinstall. it took so long to get lenovo cd's (one of my original set was cracked after last install and one of the replacement set I paid for was blank when it showed up, so had to get them to send me a THIRD set, which had a DIFFERENT one blank, so now have THREE PARTIAL lenovo install sets) and was going to be so painful generally, that I decided to gift myself w new hard drive.

same behavior before and after, though I didnt gather the same level of info on bsod's that I did this time round. even for an only slightly geeky me, I recommend bluescreenview. easy to get/install/works. I hadn't heard of it before I melted the box the last time, or perhaps would have gathered this info one cycle earlier.

[sjdavis]

sorry, did NOT install T60 SATA Compatibility Driver, that I recall, per your second question

[Neil]

Just guess work on my part, but, you may have solved the original problem with new hardware or new OS install and created new issues by installing XP on an SSD without compatibility drivers or properly aligning the partition, and tweaking the OS for use on an SSD.

I have no first hand knowledge about XP on an SSD. I've just read the forum for a while, and you can find plenty of useful info just by searching this forum.

[sjdavis]

have run one pass, took an hour, of memtest86 v4.20 running from a bootable usb stick.
no errors.
I will run again over night (as recommendations seem to say I should run min of 7 times to catch 'transient' issues).

[sjdavis]

13 hours and a bit of over night running of memtest86 v4.20 running from a bootable usb stick.
no errors found

[sjdavis]

ok, so after 13 hours of memory tests
I started bios and changed from ahci mode to compatibility mode and rebooted
On boot, windows 'saw new hardware' and asked to rebooted.
On reboot, I downloaded AS-SSD benchmark v1.7.4739.38088
and ran it
out come attached
one small odd note I don't understand in it, it shows "pciide - BAD" in red on the gui. no CLUE what/if I care about that.

all else seems to be fine.

test output below:
- <ASSSDBenchmark XmlFormatVersion="1">
- <Information>
<Name>ST95005620AS</Name>
<Firmware />
<Controller>pciide</Controller>
<Size>465.76 GB</Size>
<DateTime>2/5/2013 1:21:35 PM</DateTime>
<BenchmarkVersion>1.7.4739.38088</BenchmarkVersion>
<Mode>MB/s</Mode>
<Note />
<Signature />
</Information>
- <SeqTest>
<Read>89.78 MB/s</Read>
<Write>69.43 MB/s</Write>
</SeqTest>
- <Random4K1TTest>
<Read>0.58 MB/s</Read>
<Write>0.77 MB/s</Write>
</Random4K1TTest>
- <Random4K64TTest>
<Read>0.90 MB/s</Read>
<Write>1.70 MB/s</Write>
</Random4K64TTest>
- <AccTimeTest>
<Read>16.816 ms</Read>
<Write>5.280 ms</Write>
</AccTimeTest>
- <Score>
<Read>10</Read>
<Write>9</Write>
<Total>24</Total>
</Score>
</ASSSDBenchmark>

[sjdavis]

well, so I went BACK in to bios, and changed compatibility mode BACK to ahci mode and rebooted.
this time windows did NOT give me a message about new drive or ask me to reboot, so I did NOT reboot and I did rerun as ssd benchmark

one small odd note "pciide - BAD" in red on the gui is now GONE
and replaced w GREEN iaStor - OK
test runs faster on almost all items (but not all, and some only slightly better).

[RealBlackStuff]

Running all those benchmark tests is detrimental to the health of your SSD.

[sjdavis]

yeah, I've heard ssd's have a 'max read/write activity' issue. but I've not run any other hard drive tests or activities and have TRIED to turn off auto 'health' activities from windows, etc... so figured two passes was a reasonable risk.

[ajkula66]

What SSD do you have in there?

[sjdavis]

Seagate Momentus XT 500 GB 2.5 Inch Solid State Hybrid Drive ST95005620AS

bought it late November 2012

Actually, I bought two, have ubuntu loaded up on the second one, but I can't get itunes/iphone happiness there. I'm not enough of a geek to contend w wine and back levels of itunes. And no, I haven't stayed hot on ubuntu long enough at a stretch to see if there is any instability on the other drive or the other OS.

[ajkula66]

That's what it looked like to me, just checking...the transfer speeds were *way* too low for a full-blown SSD...

[sjdavis]

so, nothing found on 13+hours detailed memory testing
nothing found on two passes detailed ssd testing (except to remind me what I forgot, that mine is a hybrid, and that I really needed to leave bios set to ahci)
...
could I be nuts? (well certainly I could, probably am, but about this?)

I turned off my screen saver when I started testing so I could see progress whenever I looked over and to not use the resources on it.
errr..... this application has been around for over a decade, on at LEAST 10 different ibm thinkpads I've had in my possession and is freakin' sponsored by ibm geeks (good friends still, despite my carrying someone else's business card for the first time in over a decade).

could it be that world community grid going into screen saver mode is allergic to my machine?
that and itunes.

I think each of them blue screens my thinkpad. each w a different pattern (see first post).

[sjdavis]

well, it would seem this resolved itself by 1-upgrading itunes and not leaving it running any longer than necessary (and especially avoiding the main sales splash page) and 2-turning OFF the screen saver graphics of world community grid.

very strange. no bsod's in weeks.
but of course now that I call this 'closed', I'll get a spate of them that drops my box every 6.564 seconds until easter.