Thinkpads Forum

Hi all

I have a much beloved Thinkpad T61 for a few years now.

Every time that I try to update my system, the process starts go up to 10% and then the following message shows:

An error occurred while gathering user information.

In years, with a single exception it has been the same thing and I was never able to update my system.

The exception did not conclude either because the server was busy and I was told to try again later... This seems to indicate that there is nothing wrong with the mentioned user information but the problem might be elsewhere

The laptop works well without any problem but I would like to update my system.

Anyone can suggest what I should do to correctly inform the server ?

All the best

Stilicho

First, I really don't think there's anything to benefit (for a T61) by using "System Update" (SU), since Lenovo are not - in my belief! - updating anything on such as old model as a T61; it's simply no longer being actively maintained with bug-fixes, new versions etc. Maybe Lenovo have been moving around drivers on their website etc. so that SU are no longer probing the correct place (or, in other words, your SU may be too old, and is not automatically being updated?). By the way, there are many people who have experienced the same error as you; see e.g. here.

Next, I've been using SU way back, but I was honestly never impressed with it; often I could manually find newer updates on Lenovo's driver-pages, compared to what SU would say was available!

Stilicho wrote:The laptop works well without any problem but I would like to update my system.

Third, (always!) and in relation to the above consider if updating is really necessary... especially keep in mind the old saying: "If it ain't broken, don't fix it!"

Fourth, Lenovo are in the process of gradually terminating their support of older systems; see e.g. the threads ThinkPad Drivers Snapshot: just in case Lenovo deletes them and Lenovo Driver Sweep. *LenovoSupport severely limited!* Maybe this is part of the explanation who you're having the difficulties with SU... Lenovo are no longer supporting "old" ThinkPad's with SU? [NB: I don't know if this is true or not, just offered as a possible explanation].

If you are nevertheless interested in finding out what are the newest drivers etc. for your T61, then I'd suggest that you manually check it out, by inspecting the current (= newest) drivers available from Lenovo; see Laptops and netbooks ThinkPad T Series laptops, ThinkPad T61 - Lenovo Support.

Johan

This is what you need: ThinkPad Machine Type - Model lookup table

Hi guys:

Thank you very much for your replies.

After reading the posts I am no longer sure if I really want to update the system.

In fact nothing is really broken. I am in the process of loosing the hard drive to the bearings and my battery is gone years ago... (I am going to submit a post in Santa's Forum) But this has nothing to do with the system.

Anyway, I downloaded the Excel file, (just in case) because buying a new laptop at the moment is simply not an option.

Many thanks

All the best

Stilicho

Hi all

After some thinking I went to the net and did some research. Found a link that would update the ThinkVantage software and downloaded it and installed. (For my XP system version 3.16). When I went and clicked System Update and the problem was gone

It seems that the old version that came with the laptop (2007) was no longer working properly. 693 Mb of downloads !!! some of them fairly recent. Everything was downloaded and installed but at a certain point something went wrong, the T61 froze, I had to force a shutdown and now I have another problem that I am trying to solve. When I click on the Productivity Centre I get nothing but a message:

LPL 1 - An unsupported operation was attempted

So I keep fooling around, got the updates and another problem instead

I think its to keep me busy

All the best

Stilicho

My suggestion: uninstall Access Connections and let Windows manage your connections.