Thinkpads Forum

Posted: **Wed May 03, 2006 1:24 pm**

I got frustrated and e-mailed Lenovo. Their response:

If a ThinkPad T60 gets allocated to you, we see this item shipping
within 2 weeks. If not, then it will take an additional 2 weeks for the item to ship.

That was yesterday. Today, I checked the status page for fun, and voila... My 5/18 date got moved to 5/29. Maybe it's kharma.

My purchase date was 4/21. It's a custom-built 2613EKU.

Posted: **Wed May 03, 2006 5:20 pm**

Got the 2007-62U today.

Origally ordered a 2007-4CU and DVDRW on 4/11, but changed the order to a 2007-62U the day before yesterday when I called in to check the order status and knew from a representive that they had a 62U in stock(some one canceled the order I think), so I asked to take advantage of the 62U.
Here is what I got: ALPS keyboard, SONY battery, Hydis LCD, Panasonic DVDRW and Atheros a/b/g.

Posted: **Wed May 03, 2006 8:36 pm**

At least in one case, Lenovo is working just fine: with original estimate of 3-6 week wait, ordered 2623D6U on 4/25 online- estimated shipment at time of order was 5/15; received today! Spent more time in customs than in transport. Don't know whether it made any difference, but ordered strictly of the rack (no options).

Posted: **Wed May 03, 2006 11:39 pm**

Just spoke to a friend over in China who ordered a 200783C (14.1" T60p, V5200) for me. Apparently they have a big week-long national holiday May 1-6, which could potentially be related to the delays. I was told that mine would ship as soon as the holiday is over.

My 200783C was ordered from a 3rd party vendor in China by my friend, so I have no order/shipping status. I'm just going by what he tells me.

Posted: **Thu May 04, 2006 12:36 am**

Ordered on April 28.

Phoned in and the representative told me that they don't currently have my model in stock. They should be coming in this Friday or Monday.

I should expect it to arrive by next Friday...

Posted: **Thu May 04, 2006 3:35 am**

Looks like I'm the unlucky one since I did a custom build. Did anyone else here with a custom-built T60 that actually got theirs before their estimated ship date, or within a reasonable time? 27 days was long enough, and now it's been extended to 38 days... and I'm not even near that original 27-day deadline.

Posted: **Thu May 04, 2006 4:34 am**

zzyss wrote:Just spoke to a friend over in China who ordered a 200783C (14.1" T60p, V5200) for me. Apparently they have a big week-long national holiday May 1-6, which could potentially be related to the delays. I was told that mine would ship as soon as the holiday is over.

FFS! [does this count as profanity?]
I ordered on 20/4 and expected (on Euclid site) is 5/5... Now you're telling me they won't get it until the week after?

The other thing I don't understand is that another poster ordered the same model from Lenovo 2 days before me and received it 3 days later. It's been 13 days and I haven't received mine. Fair enough, I ordered through a reseller, but something does not make sense...

PS Goofy, that does truly suck, mate.

Posted: **Thu May 04, 2006 5:13 am**

eggman wrote:At least in one case, Lenovo is working just fine: with original estimate of 3-6 week wait, ordered 2623D6U on 4/25 online- estimated shipment at time of order was 5/15; received today!

For anyone from the US considering buying:

Most of the Topseller models (2623) seem to be shipping very quickly...

... Except for the 2623-DDU which seems to get mixed results (though it is on sale at the moment -- what the?).

Posted: **Thu May 04, 2006 10:12 am**

It's very likely that some one ordered the model but later cancelled it, so the guy didn't have to wait for the factory to build one and Lenovo just sent him the one they had.
At least that's what happened to me.

astro wrote: The other thing I don't understand is that another poster ordered the same model from Lenovo 2 days before me and received it 3 days later. It's been 13 days and I haven't received mine. Fair enough, I ordered through a reseller, but something does not make sense...

PS Goofy, that does truly suck, mate.

Posted: **Thu May 04, 2006 11:34 am**

Ordered 2623D6U from Costcentral.com on Tuesday, Fed Ex tracking system says it is scheduled to arrive at my door on Friday!

Posted: **Thu May 04, 2006 7:33 pm**

*grumble*

So I talked to my liason at Lenovo, and now he's saying that not only can they not give me a firm shipping date, but that the warehouse is saying that the backlog on my laptop will not be cleared enough to the point where my laptop gets built until the end of may.

Tomorrow will be 9 weeks since I ordered it - the end of may will put it up to 12 weeks. I'm REALLY getting [censored] off. I know that the 6-8 weeks I was told was an 'estimate', but at what point does it simply become malice?

PreZ

Posted: **Fri May 05, 2006 2:45 am**

PreZ wrote:Tomorrow will be 9 weeks since I ordered it - the end of may will put it up to 12 weeks. I'm REALLY getting [censored] off. I know that the 6-8 weeks I was told was an 'estimate', but at what point does it simply become malice?

PreZ

Here's an idea I had: Just buy a prebuit TopSeller model for now, play with it for 30 days, then return it. When I returned my z60m, they tell you that it's 10 days from the day of issue of the RMA, which isn't true. You have 30 full days from the day it ships for Lenovo to RECEIVE the product back. So I had my z60m for about 20 days, then FedExed it back for $20 (13lbs). That'll buy you some time if you really need to have SOMETHING to work with.

Posted: **Fri May 05, 2006 2:53 am**

TOO FUNNY! After all my complaints in this thread, and after just my last post, guess what I got in my inbox? A shipping confirmation from Lenovo! So it was shipped on 5/4 (UPS tracking # not valid yet), which is WAY before the 5/18 original est. ship date!!!

Regardless of the delay, I knew I wanted the T60, even after my 1.5+ months wait for my second z60m order (and since I got EPP pricing), but this is too good to be true.

Just under 15 days for my custom-built baby. Can't wait!

Posted: **Fri May 05, 2006 7:41 am**

GoofyG28 wrote:TOO FUNNY! After all my complaints in this thread, and after just my last post, guess what I got in my inbox? A shipping confirmation from Lenovo! So it was shipped on 5/4 (UPS tracking # not valid yet), which is WAY before the 5/18 original est. ship date!!!

[censored]! I mean, good for you...

You ordered yours custom and on the 21/4. I ordered mine standard on 20/4 and still no news from Euclid (expected delivery _today_ Ohio time).

I'm going to bed now (we're 10 hrs behind OH time). Hopefully I will get some news in the morning... If I sleep.

Posted: **Fri May 05, 2006 9:12 am**

Ahahaha... so at the moment, it still seems like it's us Aussies that have lucked out... oh, and Prez too. I feel for you, man. Maybe the Karma will balance out for you in some other way, buy a lottery ticket, maybe?

Posted: **Fri May 05, 2006 8:40 pm**

I ordered mine today.

Model Number: 2623D7U
Added: 1 GB RAM for TOTAL SYS MEMORY
UltraBay Battery

Order Date: 05/05/06
ETA Date: 06/01/06

The rep told me that it will probably ship earlier than that (she said 05/28).

I will let you all know when it gets here.

Posted: **Fri May 05, 2006 11:04 pm**

zzyss wrote:Ahahaha... so at the moment, it still seems like it's us Aussies that have lucked out... oh, and Prez too. I feel for you, man. Maybe the Karma will balance out for you in some other way, buy a lottery ticket, maybe?

Yep, got a response from Euclid, the shipped date has moved to 5/9, so they should get it 5/11.

Posted: **Sat May 06, 2006 6:27 am**

Okay, so I got a little bored this afternoon and decided to do some analysis on the data in this thread.

I may keep this graph going on the side, while I think it is useful. If you think it's useful too, perhaps you can help: there are a whole heap of people that I do not have data for at the moment:

Code: Select all

user,model,seller,ordered,shipped
a_d_y_a,2007-49U,Lenovo,6-Mar,
abisys,2007-93U,Lenovo,16-Feb,
aerin,2623-DDU,Lenovo,17-Mar,
ageyfman,2623-DDU,Lenovo,22-Feb,
andy6387,2623-DDU,Lenovo,28-Feb,
astro,2007-63U,Euclid,20-Apr,
b3b0p,2007-94U,Lenovo,14-Apr,
bigballinchatta,2623-D7U,Lenovo,3-Mar,
bmfyxpp,2007-83U,Lenovo,2-Jan,
candyman,2007-83U,Lenovo,21-Apr,
csioucs,2623-D6U,Euclid,16-Mar,
dadoo_ef,2623-DDU,Lenovo,4-Mar,
fullauto,2623-DDU,Lenovo,9-Feb,
gDOSn,2623-DDU,Lenovo,8-Mar,
lovebeta,2007-94U,Lenovo,,5-Apr
markgreene,2623-D7U,Lenovo,5-May,
noob_4_life,2007-94U,Lenovo,2-May,
PreZ,2623-DDU,Lenovo,3-Mar,
rbmartin,2623-D4U,Lenovo,24-Feb,
Rob5033,2007-63U,Lenovo,20-Apr,
serpico,2007-68U,Lenovo,,
stackcheddar,1951-4BM,Lenovo,

Some of you have obviously not received yours yet. However, if you have, either fill in the blanks above, or post up the deets:
1. Model: (e.g. 2623-DDU, 2007-63U, etc.)
2. Order date
3. Shipped date
4. Received date

Either 3 or 4 will do, but it would be good to have both.

Cheers,
astro.

Posted: **Sat May 06, 2006 4:32 pm**

astro wrote:Okay, so I got a little bored this afternoon and decided to do some analysis on the data in this thread.

Astro, you are hilarious!

And you rock! This would be a great report to send to Lenovo/IBM, just to rub it in their faces.

Mine was shipped 5/4 (HK time), and will be delivered 5/8 here in the San Francisco Bay Area (stupid weekend!). So, as expected, it was upgraded to express shipping. Don't know why they do that every time. The promo was only free "ground" shipping. I'm not complaining.

Posted: **Sat May 06, 2006 8:54 pm**

the data i can offer you now is

Model: 2623DDU + 1gb ram
Order Date: Feb 28, 2006
Ship Date: hasn't as of may 6, 2006
receive date: NA

Posted: **Sat May 06, 2006 8:59 pm**

andy6387 wrote:the data i can offer you now is

Model: 2623DDU + 1gb ram
Order Date: Feb 28, 2006
Ship Date: hasn't as of may 6, 2006
receive date: NA

Feb 28?!??! Wow... I'm surprised you haven't cancelled your order already.

I suggest you bug Lenovo. After I sent them a complain, they responded with this:

We have submitted this order to our Critical List for express processing.

Who knows, maybe it actually worked for me. Try it out! (I used their regular "contact us" email form, but feel free to complain over the phone, as they're pretty receptive and friendly.)

Posted: **Sat May 06, 2006 8:59 pm**

andy6387 wrote:the data i can offer you now is

Model: 2623DDU + 1gb ram
Order Date: Feb 28, 2006
Ship Date: hasn't as of may 6, 2006
receive date: NA

Haven't received mine yet either, 2623DDU + 1gb Ram
Order Date: Feb 22nd, 2006

Posted: **Sat May 06, 2006 9:09 pm**

I'll play along as well. Ordered my 2623DDU non-customized on 05/02. Estimated ship date 5/23 as shown on my order status. Let's see if they stick to that date, so far the est. ship date has not changed since I placed my order. Called my rep a couple of days ago, and he stated there were approx. 300 of the 2623DDUs on backorder in the system. stated that the 1gig modules were holding up the systems. I'm not buying that at all, i've also read here that the ati fireGL cards were causing the delays?? Has anyone got a definitive answer from someone at Lenova who actually knows what's going on. These reps don't seem to have the access or authority to give us the real story. You would think a company like Lenova would have real-time access to their supply chain and be able to pinpoint the problem immediately.

Posted: **Sat May 06, 2006 9:23 pm**

BEWARE! I was overcharged!

My original purchase confirmation INCLUDED the Atheros wifi card that I added to the system. It was shipped separately, so their computers charged it separately... but it was never deducted from the original total! So basically, I was charged for the card twice,

Then, there was some extra $30+ charge. I called in and asked, and supposedly, their "computer" calculated the total, and my quote was off! What the hecK? My quote was whatever was on their site, so how can it be off? I suspect that maybe some parts went up in prices after I made the purchase...

Regardless, their "customer advocacy" team called me and said not to worry about it, because the $60+ total charge wasn't a lot, and that it'll be refunded to me. Whatever was in my order confirmation is what they'll charge me only.

So... check your credit card statements!

Posted: **Sat May 06, 2006 9:45 pm**

Thanks all for replying.

I have updated the chart with model numbers and my post with the details I already have. If you are on the list, just check that the details are correct -- if they are, save yourself a post.

PreZ, andy, agey -- I will probably add you guys to the chart (with bars that go all the way up

) because it is significant that you have been waiting a long time.

myrighteye wrote:Called my rep a couple of days ago, and he stated there were approx. 300 of the 2623DDUs on backorder in the system. stated that the 1gig modules were holding up the systems.

myrighteye, thanks for the info. Interesting about the 1GB RAM modules. They should be the same across all T60s, so you would think that this would hold up anyone who has ordered a model that comes with 1GB (including me

). Having a look at the chart, we haven't had something with 1GB being ordered/shipped in the last few weeks...

EDIT: except for kimx's 2007-63G, which was ordered on 30 Mar.

Posted: **Sun May 07, 2006 3:31 am**

i think this is quite ridiculous. There seems that not many people are receiving their laptops at this time. How can a company, that is lacking resources to handle current backordered items, post a sale to obvious attract more people to make orders? I can understand if it is just one component that affects a certain percentage of models, but a shortage in ram affects all the models.

I am getting quite frustrated with this company's professionalism. When i called lenovo, before i ordered the laptop, to ask questions, i was bounced from ibm to lenovo to ibm again. The laptop themselves
are probably awesome but the price we pay is also for customer service and professionalism. It not like we are dealing with dell.

Am i the only one that feels like this?

Posted: **Sun May 07, 2006 9:44 pm**

Great work, astro! I think you should include a couple of different views, to show longest to shortest (left to right) so you might be able to see a trend amongst the models ordered, and also a statistical mean and median line.

Not sure if your current chart shows chronological order (from left to right). But I think that isn't particularly useful except to show that Lenovo's performance has actually generally *improved* since the beginning of the year.

Posted: **Mon May 08, 2006 9:16 am**

I just placed my order through Lenovo EPP.

Model: 2623D7U
Order Date: May 8, 2006
Ship Date: soon I hope
Receive date: see above

Posted: **Mon May 08, 2006 9:18 am**

The stupid thing (re: the 2623DDU's) is that they sent me a 1gb RAM module back in March. I asked them to either:

a) send me the system without RAM and I'll install it myself and buy an extra module (obviously subtracting the cost of the RAM I already purchased).
b) put a smaller memory module in (without charge since I'd have to replace it anyway) and ship it.
c) let me send my 1gb module back so it could be installed in my machine.

According to the 'Executive Relations' person I'm talking to:
a) is not possible because if its not got ram its not a 'complete' system (I guess there might be warrenty issues or something).
b) is not possible because 'the high end graphics card requires the larger memory' (which to me not only sounds like BS, but the intention is that I'd rip out that module and replace it anyway).
c) is not possible for who knows why, but it was rejected.

Oh, and has anyone else got an email to the tune of:

Subject Line: Your Lenovo order XXXXXX has been delayed.

Dear XXXXXXX X XXXXX

We apologize, but we are unable to ship one or more items on your order but
anticipate shipment within 30 days of this notification.

Our online order status tool displays the latest information on your order,
therefore a revised estimated ship date is not included in this
notification. Please
continue to visit the online order status tool, available 24 hours a
day, to view
the latest information on your order status:

http://www.lenovo.com/shop/orderstatus/ ... oid=XXXXXX

If you would like to change or cancel your order please call XXXXXX XXXXXX at our
toll-free customer service number, 1(866)428-4465, or email
xxxxxxx@directlenovo.com. If we do not hear from you before we ship
your order, we
will assume that you have agreed to this shipment delay.

You are a valued customer and we apologize for any inconvenience this
delay may have
caused.

Lenovo Customer Support

I've received 2 of these, one on April 14th, and one on May 6th. Is it me or does 'anticipate shipment within 30 days of this notification' sound like some kind of assurance that shipping would take place within this time period? If so, I wonder if any legal obligation could be attached to this (since the word 'anticipate' does not have the wriggle room 'estimated' does)? Especially since the first email I got was April 14th, so by May 14th (this sunday) the 30 days would have elapsed, right? I wonder if I can brow-beat Lenovo with this email.

I've obviously sent off another angry email to Lenovo due to the fact I got a second one of these emails, and in effect they're trying to re-start my '30 days of anticipation' again. It probably won't have much effect, however I guess it makes me feel better at least putting SOMEONE's feet to the fire. Especially since with the exception of two others on this forum, everyone else who ordered the same model on this thread got it faster.

PreZ :S

Posted: **Mon May 08, 2006 9:21 am**

IBM ThinkPad 2623-D6U

Ordered: May 4th, 2006
Shipped: May 8th, 2006

Oddly enough, the projected ship date was supposed to be May 18th, 2006. UPS doesn't say anything where the machine is coming from, or how fast it's supposed to get here. It just says Express Delivery Confirmation.

Anyone interested in a T43? :0)

Pentium M 2.0GHz
60GB 5400rpm Hard Drive / DVD Burner
1.25GB RAM
Microsoft XP Professional (Upgraded from Home)
Office 2003 Professional Enterprise Edition
IBM ThinkPad Wireless B/G
2.5 Years IWS

Maybe I should put this in another forum....

Thinkpads Forum

Have you ordered a T6x(p)?Shipping Posts.

T60 2623-D6U Ships