Thinkpads Forum

What the Heck! Looked to see when my second 2623DDU ships (first one was a piece of junk) and I noticed that the 2623DDU is now on sale for $2199. What a joke. Some of us are paying nearly $700 dollars + more and still haven't recieved the PC yet. How can Lenovo justify such a large price change. Lenovo must be really raking it in $$$$. After seeing how my first PC performed, I'm starting to think that all I'm getting for my money is a name. I should cancel my existing order but who wants to wait another 3 to 6 weeks! So far the IBM/Lenovo experience hasn't been worth it!

To me, it would be worth the $700 difference to wait a little longer. Hopefully, ordering now and canceling the other one might speed up the process

EDIT: Or even better, call them and ask them to adjust your initial price to the new sale price.

Doesn't getting them at the sale price have an effect on the warranty / service package that you receive by default. I thought that a reduction to 90 day without a warranty upgrade was put in place for the "sale" items.

tfflivemb2 wrote: EDIT: Or even better, call them and ask them to adjust your initial price to the new sale price.

Hey...it's worth a shot! They do have a price guarantee.

Why was the first one a piece of junk?

Just call and have them adjust your price. I did this once in the past when I ordered a T41p and the price dropped within my return period. There was very little fuss.

There's no change to the warranty for the machines on sale. I've ordered one myself (supposed to ship 5/31 <crosses fingers>).

foodle wrote:Just call and have them adjust your price. I did this once in the past when I ordered a T41p and the price dropped within my return period. There was very little fuss.

That's just what I did. Thanks! The lenovo Rep adjusted my price, no problem. He said it would have no effect on my ship date but when I checked, the ship date slipped 2 weeks. I can live with that.

astro wrote:Why was the first one a piece of junk?

Astro: take a look at a previous post "I got a lemon" http://forum.thinkpads.com/viewtopic.php?t=23817. I was getting the blue screen of death after login. I reinstalled to factory default 3 times with no resolution of the problem. Also 2 stuck pixels after 2 days of re-installing OS to factory default. There is some discussion of the problem in the other post as others had a similar problem.

Scratch wrote:Doesn't getting them at the sale price have an effect on the warranty / service package that you receive by default. I thought that a reduction to 90 day without a warranty upgrade was put in place for the "sale" items.

No. On new laptops the warranty is specific to the model number, so if this model number is the same as the one he already ordered he will get the same warranty.

As others have said, just call and request a price adjustment - it's automatically approved but you have to request it.

-darren

fpinto wrote:That's just what I did. Thanks! The lenovo Rep adjusted my price, no problem. He said it would have no effect on my ship date but when I checked, the ship date slipped 2 weeks. I can live with that.

For future reference, you're better off getting them to refund you POST-shipping - thats what I am getting Lenovo to do - once they ship my laptop (eventually), they'll refund me the difference between the price I am paying and the sale price (+ tax). I have it in written (email) form too.

PreZ

I recently read an article on Yahoo and also spoke with my dedicated sales rep - both said that Levono has worked out some of the merger and distribution issues and was now ready to take on Dell and HP. Which meant full frontal attack on pricing and ads.

Thanks for the warranty correction. Just goes to prove the old axiom 'believe half of what you read and..."

I'm also glad to hear that they're working out their internal merger issues. I have noticed that the quality (read: timeliness) of their NBD On-Site support has fallen off. I have replacement parts showing up for machines and don't receive a scheduling callback for a day and a half. Then the tech wants to schedule the appointment 2 more days out; never had that experience before with the IBM service organization. One of the fellows in support alluded to the fact that a new service organization was being formed and one either accepts their terms or you hit the bricks. Needless to say they're coming up shorthanded and it shows in their performance; if one can consider 3 incidents a trend. I hope that they can return to their prior levels of performance as this is one of the key factors in our purchasing decision and I'd hate to have to go back to hell..sorry Dell.

I'm also having a lot of difficulty getting warranty/service package upgrades applied to the machines meaning what used to take less than 30 days to show on Warranty Status check is rarely showing up at all and requires phone contact on every one purchased. It creates a lesser impression of their new organization and they would be well served to turn it around quickly.

Just my 2 cents.