Thinkpads Forum

I got my T60P (2623DDU) last week only to find a stuck pixel. I called up Lenovo, and they said I could send it back to have it fixed. I had read that I would need 10+ stuck pixels before it could be fixed, so I was pleasantly surprised that they would accept it for repair under the regular 3-year base warranty (the guy said something about me having the "depot warranty").

They sent me the DHL box last Thursday, and I'm going to send it back this week.

I figured I should have a few other things checked out since it's being repaired:

-- lower left corner of the palm-rest squeaks like a mattress box-spring.
-- left control key is a little too clickety.
-- Oh, and that stuck pixel.

Gonna miss my little guy while it's gone.

If past experiences are any indication; they will simply send it back to you as-is. I've got to finish up my custom wallpaper and will send my in today (18 stuck sub-pixels ):

I recently ordered a T60p from Euclid Computers (200883U). I should have it in my hands Friday. I read about all of the problems people were having, made a list, and sent it to Euclid. I told them to check out everything before they shipped it to me. I was already having them add a GB of RAM, so I did not think it was too much of a disposition. Besides, I told them they would get it back if those things were not right when I got it, so I am trying to save everyone time.

I will know Friday if this approach works.

Sounds like the exact same story I got-- I sent my t60p 2623-D8U to EasyServ, they stared at it for a week, updated the BIOS (service!), and sent it back to me with a sheet of paper explaining why they weren't fixing it.

To boot, the EasyServ "Escalation" contact not only took no resoponsibility but also refused to have a discussion about who may have responsibility for the "mistake".

Good luck, and document EVERYTHING. If it comes back unfixed, demand they listen to the conversation (it was taped) and send you either another authorization or a transcript of the conversation. (I'm still mad about my own treatment...)

It is usually wiser to return the machine if it is within its 30-day return period.

EZServ is usually not accomodating, and if my past experience is any indication, not very good at repairs (they botched most of the repairs done to my T40 -- in stark contrast to Lenovo's in-house facility in NC which did a superb repair).

Don't expect to have that pixel issue resolved that's for sure. It's nowhere near the required criteria for a screen replacement. I'd agree with the others here who said you should return it if you are within your 30 day period.

MG.

K. Eng wrote:EZServ is usually not accomodating, and if my past experience is any indication, not very good at repairs (they botched most of the repairs done to my T40 -- in stark contrast to Lenovo's in-house facility in NC which did a superb repair).

Very Well Said, an exact description of my exerience as well....

If it doesn't follow the ISO standard for dead pixels on TFTs, and IBM's page about it, they are under no Warranty obligation to fix it; especially if it is just one stuck pixel. Best bet is to send the unit back within the 30-day period and get another one if you don't want to deal with dead pixels.

I spoke with a couple of Lenovo sales people and they both indicated if Soleron (or whatever they're called) did not fix my issue to satisfaction, I could return or exchange it for a brand new on within my 30 day return window. So, no harm, no foul.

ISO standard is just a standard from industrial side, NOT an agreed standard from both industry and customers.

I feel a little bit unpleasant everytime a person citing some rules decided by one side people. That is unfair.

Simply put, a one-side standard does not justify anything.

christopher_wolf wrote:If it doesn't follow the ISO standard for dead pixels on TFTs, and IBM's page about it, they are under no Warranty obligation to fix it; especially if it is just one stuck pixel. Best bet is to send the unit back within the 30-day period and get another one if you don't want to deal with dead pixels.

I have had over 15 stuck pixels (mostly after gaming) and use udpixel on it, work great. I do have 1 dead pixel, but it is out of sight and very dim. Mine is a Company computer and so i do not realy care about the dead pixel. If i have to many i will replace the laptop.

Aside from the dead pixel, i wish i kept my T43, a much better built laptop. Although with the T60 and the extended Battery it lasts forever.

leo2002 wrote:ISO standard is just a standard from industrial side, NOT an agreed standard from both industry and customers.

I feel a little bit unpleasant everytime a person citing some rules decided by one side people. That is unfair.

Simply put, a one-side standard does not justify anything.

Yes it does, but it isn't a one sided standard.

That standard was made so manufacturers and consumers could agree on what was a basis of "defective" given the current state of LCD fabrication processes. As such, any particular company's implementation of that can be included in a policy and a warranty that is legally confirmed by the consumer when the product is bought. With that, they have complete justification (doesn't mean it is necessarily "Right") to fix a LCD with a dead pixel under warranty as they see fit. They *may*,as they see fit, deem it helpful to fix/replace a unit with less than the required threshold of dead pixels as stated on their page here.

I still did not see the evidence that the standard was created after consulting both industrial people and consumers.

Where is the link for the LCD ISO standard and exact content regarding to numbers of defunct pixels ? Who were the committee members?

christopher_wolf wrote:

leo2002 wrote:ISO standard is just a standard from industrial side, NOT an agreed standard from both industry and customers.

I feel a little bit unpleasant everytime a person citing some rules decided by one side people. That is unfair.

Simply put, a one-side standard does not justify anything.

Yes it does, but it isn't a one sided standard.

That standard was made so manufacturers and consumers could agree on what was a basis of "defective" given the current state of LCD fabrication processes. As such, any particular company's implementation of that can be included in a policy and a warranty that is legally confirmed by the consumer when the product is bought. With that, they have complete justification (doesn't mean it is necessarily "Right") to fix a LCD with a dead pixel under warranty as they see fit. They *may*,as they see fit, deem it helpful to fix/replace a unit with less than the required threshold of dead pixels as stated on their page here.

Good questions.

That's supposedly what the ISO subcommittees came up with, most of the information is available here. I don't know how good the representation for the customer base was, but it was outlined that LCD manufacturers should stick to these guidelines and provide avenues of repair/replacement for customers that have products meet or exceed the thresholds. Even there, not all manufacturers stand behind it.

Yet when they do say it and list it as criteria by which a customer can return a system with an "unacceptable" number of dead pixels, then they will.

The catch here is that even *one* dead pixel can, to a consumer, be unacceptable depending on if it is bright and smack dab in the center or dim and near the edges. The manufacturers try to reduce the defects, mostly, but have to write off some low threshold of dead pixels.

aarong wrote:I spoke with a couple of Lenovo sales people and they both indicated if Soleron (or whatever they're called) did not fix my issue to satisfaction, I could return or exchange it for a brand new on within my 30 day return window. So, no harm, no foul.

It just occurred to me that one can easily run out of the 21 day grace period by going back and forth with the depot repair facility.

It seems better to have onsite service for this kind of issues.

pinesol wrote: It just occurred to me that one can easily run out of the 21 day grace period by going back and forth with the depot repair facility.

I would just recommend on-site service from the get go if it isn't too much of a burden. You get to see what is happening and give the tech info she or he might have otherwise not have been told. Heck of alot better than sending a bunch of sticky notes off with the system to the service center.