Got a new palm rest under warranty -- what about mine?

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GoofyG28 · #1 Post by **GoofyG28** » Thu Jun 29, 2006 12:43 pm

Hi all,

The left trackpad button (don't hate me for using the trackpad!) has been messed up for weeks. One of the clips that hold the metal rod underneath wasn't gripped, so if you press the left side of the left button, the rod pops out of the clip. You have to press the right side of the button to set it back into place. In other words, annoying noise and popping sensation every time I press the button.

I called tech support and arranged to get a new palm rest (the button itself is not replaceable). It's amazing how fast they are! I got the part the very next day! A brand new palm rest with fingerprint reader.

My question is: Don't have I have sent them my broken one? That's how Dell did it. After all, how do they know my part really is broken? Technically, I can sell mine (it's still usable, just annoying) on eBay and probably make over $100 (the cheapest price I found for it is $150).

How does IBM/Lenovo's warranty work?

#2 Post by **RonS** » Thu Jun 29, 2006 2:45 pm

Nope - it's yours. I've never had IBM/Lenovo ask me to return a defective component. Whole keyboards included.

brian-ky · #3 Post by **brian-ky** » Thu Jun 29, 2006 7:01 pm

RonS wrote:Nope - it's yours. I've never had IBM/Lenovo ask me to return a defective component. Whole keyboards included.

Really? I've had them require me to send back the bad WiFi card and the bad advanced mini dock for my T60. There was a note w/ the replacement that said if the broken ones were not returned within 30 days they would bill me for the replacement parts.

They are nice enough to include pre-paid shipping label.

Count yourself luck if they didn't require you to send the defective one back.

christopher_wolf · #4 Post by **christopher_wolf** » Thu Jun 29, 2006 8:19 pm

brian-ky wrote:
RonS wrote:Nope - it's yours. I've never had IBM/Lenovo ask me to return a defective component. Whole keyboards included.

Really? I've had them require me to send back the bad WiFi card and the bad advanced mini dock for my T60. There was a note w/ the replacement that said if the broken ones were not returned within 30 days they would bill me for the replacement parts.

They are nice enough to include pre-paid shipping label.

Count yourself luck if they didn't require you to send the defective one back.

If the part to return is defective and if the shipping would cost more, then you end up keeping it. That doesn't, obviously, apply for a bad Dock and a bad WiFi card.

GoofyG28 · #5 Post by **GoofyG28** » Fri Jun 30, 2006 12:02 am

Wow! That's crazy. I get to keep mine just because of one bad piece of tiny plastic? I was hoping they can just ship me the button piece, too.

So now I can sell the palmrest, and people can easily just swap the button with theirs -- for those who are looking for a fingerprint-reader upgrade!

I should call in and say my keyboard's busted, too. What else... Hmm... lol

tpribors · #6 Post by **tpribors** » Fri Jun 30, 2006 11:23 am

Check your box in which the replacement part came. There should be return shipping instructions and label if they want it back. Another way to tell would be if they asked you for a charge card number. If the warranty part is to be returned, they will ask you for a card number to charge should you fail to return the bad part.

andrey · #7 Post by **andrey** » Fri Jun 30, 2006 1:38 pm

LOL, when we're paying a premium for our Thinkapds, the cost of replacement parts is already included in the price.

-- Andrey

#8 Post by **carbon_unit** » Fri Jun 30, 2006 2:21 pm

They usually want hard drives back. No matter how dead they are.

GoofyG28 · #9 Post by **GoofyG28** » Fri Jun 30, 2006 10:41 pm

tpribors wrote:Check your box in which the replacement part came. There should be return shipping instructions and label if they want it back. Another way to tell would be if they asked you for a charge card number. If the warranty part is to be returned, they will ask you for a card number to charge should you fail to return the bad part.

Yeah, I checked. Nothing.

Got a new palm rest under warranty -- what about mine?

Got a new palm rest under warranty -- what about mine?

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