T43p Nightmare ->upgrade to T60p? So Far, So GOOD!

[archer6]

-- I'm definitely going for the T60p.... Today I signed and returned the papers to ibm start the replacement process....

You will not be dissappointed!

I have been deploying ThinkPads (mostly T series) for over a decade in my company, and they have performed flawlessly. This year I have upgraded from T42 and T43 models to T60 / T60p models. We now have over 225 in service and all is well. The increase in speed and the other improvements are simply outstanding. These ThinkPads set the standard. While there are so many other choices out there, none, absolutely none have the heritage, track record, durability, stability and depth of support that Lenovo offers. ThinkPads are a proven form factor and have proven reliability for the most mission critical tasks. Nothing comes close to ThinkPad notebooks.

[whomung]

-- I'm definitely going for the T60p.... Today I signed and returned the papers to ibm start the replacement process....

You will not be dissappointed!

I have been deploying ThinkPads (mostly T series) for over a decade in my company, and they have performed flawlessly. This year I have upgraded from T42 and T43 models to T60 / T60p models. We now have over 225 in service and all is well. The increase in speed and the other improvements are simply outstanding. These ThinkPads set the standard. While there are so many other choices out there, none, absolutely none have the heritage, track record, durability, stability and depth of support that Lenovo offers. ThinkPads are a proven form factor and have proven reliability for the most mission critical tasks. Nothing comes close to ThinkPad notebooks.

Sweet.... The T43p experience was a bummer, but a bad mobo could happen to anyone. Support really was great.... So I'm feeling better about this all the time.... If everything is on schedule, I should be getting a T60p 2007-94U with 2 gigs as a replacement for the T43p, on or around the 12th

[kai jiang]

Hi guys,
Vote for the T60p.Don't worry about the Lenovo thing. I don't think Lenovo would goof up the high end machines. and but,man...you know.a burden of your choice is not felt.You can't eat your cake and have it.So a bulky screen can't made the machine slim.Take your T60p and have fun with it. You won't be disappointed.

kai

[whomung]

Hi guys,
Vote for the T60p.Don't worry about the Lenovo thing. I don't think Lenovo would goof up the high end machines. and but,man...you know.a burden of your choice is not felt.You can't eat your cake and have it.So a bulky screen can't made the machine slim.Take your T60p and have fun with it. You won't be disappointed.

kai

Yeah.... the first moment I had my hands on the T43p, (my first thinkpad) I understood why they are valued the way they are.... So sweet...

Right now, I think I'm reading all the forums in an effort to have the new machine arrive days ahead of schedule, by force of my will... I'm really eager to get my hands on it.

[Domain]

whomung-

I'm in a similar situation, my T43 (not p) is acting up, making random beeps. IBM can't figure it out, and it's back again for repair attempt number two. Assuming this fails, I'm going to have a manager escalate the request again to start a replacement.

You said that IBM autopsied your machine... how long was it gone for? How did that work, anyway?

[whomung]

whomung-

I'm in a similar situation, my T43 (not p) is acting up, making random beeps. IBM can't figure it out, and it's back again for repair attempt number two. Assuming this fails, I'm going to have a manager escalate the request again to start a replacement.

You said that IBM autopsied your machine... how long was it gone for? How did that work, anyway?

Original autops... a week turn around --but they sent it back to me BROKEN with two new problems --which means the SWAT team didn't even check the machine to see if it was working before they shipped it --I had to have someone come out to my house to "fix their fix"......

a few hours after that guy left.... the second mistake showed up --and the machine died completely..... and that's when the "escalation process" got strange.... for THAT Story, read this....

http://forum.thinkpads.com/viewtopic.ph ... t=customer

After my experience, I'd definitely encourage you to "escalate the escalation" immediately...... you can read the specifics in the linked thread... but I didn't get any serious action from them for FOUR MONTHS after the SWAT team sent the T43p back to me broken, with two new problems..... and was unlikely to get any for at least another month

Finally (Oct 5th, 06) I called my "customer satisfaction" guy's **manager**....

Talking with him, we wrapped everything up in one phone call..... and it was done to my satisfaction..... that's the level of service I expected when I bought the machine.

BUT spending this kind of money on a computer to use to earn your living.... and then spending MONTHS and MONTHS of dinking around while Lenovo wastes my time and spends a ton of $$$ on tech support --trying to avoid simply making good on the original deal -"I buy a working Thinkpad, and you give me one"... not "I give you $3k, and you get to give your tech support guys something to do while I hang out for a year living in hope of eventually getting a working computer (that I need) --someday."

Besides the time *I* wasted, the lost work productivity, and hair pulling frustration.... I bet Lenovo spent THOUSANDS more than the machine originally cost --just on tech support.....

Karl Jung said "neurosis is the avoidence of legitimate suffering"... to me, the way Lenovo behaved on this issue was completely neurotic

Penny wise, pound stoopid..... With all the time and effort and energy Lenovo spent on trying to fix a T43p lemon, rather than admit that's what it was..... and just giving me new machine (which they ultimately did) and comp me to all the peripherals I bought for the T43 that were suddenly useless to me, I bet this new 94U must have cost them $15K in Tech support salaries alone,

Plus costing me (their customer) 3/4 of a year with no new computer to use to make a living with.... that I was making monthly payments on.... Plus I had to BUY another computer to use, while I was waiting for them to make good on the Thinkpad (bought an HP --it's OK... good backup machine)

Not the best customer service, but I love the new T60, and can live with the settlement we reached..... It just never should have taken this long..... Hope they get their act together ..... I absolutely wouldn't want to have this experience again

Best of luck.....