Thinkpads Forum

I ordered warranty update of onsite service for my new T60 this Monday and the sales rep. told me it would be effective in 2-3 days.

I called back today (> 48 hours later) and another sales rep. told me it was still in process and it would take 7-10 business days to get it ready!!

How could this be?? How could I expect next business day onsite service when the ordering of onsite service takes 7-10 days??

I just felt that they were playing with me. I am really considering returning my T60 now.

Anybody had similar experiences or I am just unlucky??

leo2002 wrote:I ordered warranty update of onsite service for my new T60 this Monday and the sales rep. told me it would be effective in 2-3 days.

I called back today (> 48 hours later) and another sales rep. told me it was still in process and it would take 7-10 business days to get it ready!!

How could this be?? How could I expect next business day onsite service when the ordering of onsite service takes 7-10 days??

I just felt that they were playing with me. I am really considering returning my T60 now.

Anybody had similar experiences or I am just unlucky??

no ,dont return it .
if you return it, they will charge you 15% restock fee.
thats a lot of money. why dont u just wait for another 7 or 10days.

I recall reading of a similar incident with someone and their t4X, it just took a while to get the warranty upgrade processed so apparently this is not an uncommon experience.