How long does it take Lenovo to respond to E-Mails?

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TwoSteppin4140 · #1 Post by **TwoSteppin4140** » Mon Dec 11, 2006 1:39 pm

When ordering last night a glitch caused me to order two laptops - and after thinking about it I realized that I wanted to make some changes to my ordered config.

I E-Mailed them at websales@ca.lenovo.com just a bit ago to ask them to cancel the one order, and make the appropriate changes to the other...

Basically, is this OK to do? Will I still get the sale price? I searched but couldn't find much - thanks!

ronan_zj · #2 Post by **ronan_zj** » Mon Dec 11, 2006 1:48 pm

TwoSteppin4140 wrote:When ordering last night a glitch caused me to order two laptops - and after thinking about it I realized that I wanted to make some changes to my ordered config.

I E-Mailed them at websales@ca.lenovo.com just a bit ago to ask them to cancel the one order, and make the appropriate changes to the other...

Basically, is this OK to do? Will I still get the sale price? I searched but couldn't find much - thanks!

no, the best way is call them to cancle your existing order and make a new one, This is the fast way I know. I emailed to my reps on 8:00 a.m , and I got back on 6.p.m same day.

TwoSteppin4140 · #3 Post by **TwoSteppin4140** » Mon Dec 11, 2006 1:52 pm

ronan_zj wrote:
TwoSteppin4140 wrote:When ordering last night a glitch caused me to order two laptops - and after thinking about it I realized that I wanted to make some changes to my ordered config.

I E-Mailed them at websales@ca.lenovo.com just a bit ago to ask them to cancel the one order, and make the appropriate changes to the other...

Basically, is this OK to do? Will I still get the sale price? I searched but couldn't find much - thanks!
no, the best way is call them to cancle your existing order and make a new one, This is the fast way I know. I emailed to my reps on 8:00 a.m , and I got back on 6.p.m same day.

OK...I guess I'll go do that right now. Oh well. Thanks for the advice.

ronan_zj · #4 Post by **ronan_zj** » Mon Dec 11, 2006 2:38 pm

TwoSteppin4140 wrote:
ronan_zj wrote: no, the best way is call them to cancle your existing order and make a new one, This is the fast way I know. I emailed to my reps on 8:00 a.m , and I got back on 6.p.m same day.
OK...I guess I'll go do that right now. Oh well. Thanks for the advice.

wish you can get a decent T60. not like me, LCD is DOA, and I have to get replaced this week.

steveg47 · #5 Post by **steveg47** » Mon Dec 11, 2006 3:09 pm

I have observed thru my own experience and posts on this forum that you almost always get a much better price and faster delivery if you order via a sales rep over the phone rather then online. I saved $180 when I decided not to enter my order online and opted to contact a sales rep. I order on 10/30/06 and got delivery on 11/16/06.

TwoSteppin4140 · #6 Post by **TwoSteppin4140** » Mon Dec 11, 2006 4:00 pm

steveg47 wrote:I have observed thru my own experience and posts on this forum that you almost always get a much better price and faster delivery if you order via a sales rep over the phone rather then online. I saved $180 when I decided not to enter my order online and opted to contact a sales rep. I order on 10/30/06 and got delivery on 11/16/06.

Well, I called and got one cancelled, no problem. However, I wanted to make changes - and he said he couldn't because it was 'posted to the depot' ... whatever that means. He said he'd try to cancel it anyway...

Well, I'm calling back because I placed ANOTHER order, with the model that I actaully want to buy...as the sale ends today and I don't want to get hosed. Who knows now...

ronan_zj · #7 Post by **ronan_zj** » Mon Dec 11, 2006 4:29 pm

maybe there will be a new sale before X-mas.
who knows it.

seeplus · #8 Post by **seeplus** » Mon Dec 11, 2006 6:17 pm

I ordered on the phone Oct 21st, delivery dates repeatedly pushed back. I've left six voice mails for "my" sales rep, as well as an email. No response. I've been on hold today for almost fourty minutes (so far) waiting to cancel my order out of sheer frustration.

edit:
The internet has ruined my ability to wait on hold

Apologies for being harsh.
Turns out that the model I had ordered has been discontinued, but I had not been notified.

#9 Post by **Kyocera** » Mon Dec 11, 2006 6:22 pm

Wow

I've had good responses from sales reps I have used, they usually returned my emails within a few hours, and made changes according to what my plan was at the time.

TwoSteppin4140 · #10 Post by **TwoSteppin4140** » Tue Dec 12, 2006 10:32 am

Well, I called again this afternoon (yesterday) and got a REALLY helpful rep by the name of Paul. He assured me that one of the orders that I had placed the day before (accidentally) was canceled. Then, unlike my first rep, he knew how to make changes to my current order. He put me in touch with someone in another department, Monica, who would walk me through it.

Before that though, he canceled the order I placed yesterday - I put it in on purpose, just in case something happened with my first order.

Monica was really polite and told me she'd make the changes, but since it had printed to the factory it would take about 24 hours. She assured me that I'd get the sale price and that she'd call and E-Mail me to confirm the changes went through today.

One of the reasons I went with Lenovo as opposed to Dell was because of the stellar customer service - and before I even paid a dime to them I experienced it first-hand.

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