Thinkpads Forum

Hi,

Maybe someone can help me with this, I'm losing my mind.

I recently purchased a T60p with integrated Verizon WWAN. Out of the box, I never recall having any trouble. However, shortly after activating Verizon for the first time, it appears that my laptop will no longer successfully go into standby or shutdown/restart.

Essentially when I attempt any of these operations, Windows hangs. It freezes at the screens 'Windows is suspending', 'Windows is hibernating', 'Windows is Shutting Down', etc, etc.

It appears that it has something to do with the WWAN not communicating with the OS ?

If I disable the Sierra Modem, the Sierra Network ADapter, and the Sierra Com ports in the device manager, all works as expected. Additionally, if I disable the wireless items from the master switch on the front, all works as well. Or, if I remove the hardware from the system (i..e delete from device manager), all works.

However, if the WWAN is enabled, it will always fail to standy/power down/restart.

The only hint/thought I have is that when I activated the Verizon, I thought I saw it say something about installing udates (possibly firmware).

I have tried uninstalling/reinstalling every driver I can find from IBM/Update Manager/Software Installer. I've also updated the firmware in the Sierra Modem to no avail.

I have not blown away the harddrive and tried starting over yet as I spent about a week installing all of the software I use for development and such ..... Perhaps, I have some osrt of odd software conflict ?

Sadly, I am stuck using my T40 until I can get this mess figured out. I hav ea verizon card for my T40; however, to add insult to injury its PCMCIA which the T60 does not use ...

I've searched all over and can find no other instance of this type of problem, so I feel 'special', but I'd rather be 'average' and have a laptop that was working as expected.

Perhaps someone here has some knowledge as to what might have happened .....

When I do a query modem, this is the data that I get ... Can someone possibly post up their data they get from querying their modem ? I'm curious if something in here will shed some light .....

------------


ATQ0V1E0 - OK
AT+GMM - MC5720 PU6.0
AT+FCLASS=? - 0,2.0
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - COMMAND NOT SUPPORTED
AT+GCI=? - COMMAND NOT SUPPORTED
ATI1 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI2 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI3 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI4 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI5 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI6 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS
ATI7 - Manufacturer: Sierra Wireless, Inc.
Model: MC5720 PU6.0
Revision: p1808300,50719 [Nov 17 2005 12:00:36],
Boot: MC5720_FP_18.00.83 2005/11/18 10:53:01, VID: 4505 PID: 536
ESN: 0x602C8E9F
+GCAP: +CIS707-A, CIS-856, +MS, +ES, +DS, +FCLASS

I too have a T60p with built in Verizon. I have not had any of those issues, and i use the WWAN daily. One thing IBM has told me in the past is when you install/update your networking drivers, DONT use system update or software installer. They suggested downloading all the networking drivers individually, and then install Acccess Conn. after all the drivers are done. Maybe try uninstalling all those things and reinstalling them.

If you have uninstalled the Verizon software, and with the software uninstalled you still cannot go into Standby or Hibernation, you might try Windows System Restore to bring your system back to before the problem occurred. However if you are running Norton AV, System Restore probably won't work for you. On my T42, I have to use System Restore from SAFE MODE for it to complete.

BTW, stephenaron does give good advice above.

yes, i have uninstalled verizon software and it still doesn't work. As long as the drivers/devices are still in device manager, it will not work.

If i disable the devices or remove/uninstall the drivers, it works immediately.

i did try installing drivers manually and hten i tried the built in update software .. i have a folder brim full of ibm updates .....

i played iwth it some more and its still hosed...

I really don't want to go back via system restore because i have so much stuff i moved over to that machine and it took virually forever ......

sadly i think that is the only way i can trouble shoot this ......

before i do that though...

i'm going to get a blank HD and reload everything on to that ...

i have used nothing but thinkpad's since my 486-50 thinkpad back in the day nad have never had trouble. I'm so frustrated/[censored] at this ..........

If I have to completely rebuild from the ground up I will lose my mind ....

FYI regarding System Restore:

Microsoft XP Help and Support Center wrote:System Restore overview

System Restore is a component of Windows XP Professional that you can use to restore your computer to a previous state, if a problem occurs, without losing your personal data files (such as Microsoft Word documents, browsing history, drawings, favorites, or e-mail). System Restore monitors changes to the system and some application files, and it automatically creates easily identified restore points. These restore points allow you to revert the system to a previous time. They are created daily and at the time of significant system events (such as when an application or driver is installed). You can also create and name your own restore points at any time.

Notes

Restoring your computer does not affect or change your personal data files. For information about backing up personal data files, see Backing up files and folders.
For an overview of the other recovery technologies provided with Windows XP, see Recovering Your System.
For more information about System Restore, see Understanding System Restore.

I'm aware of that and documents are the least of my concern.

Its all of the applications and development tools. The components I had to register/re-register, etc, etc, etc.

If you roll back the system, its going to roll back the registry and bam-o, a bunch of screwed up programs.

All of these windows registry crap almost makes me wish for the old days of .INI files...

The sad thing is that I installed everything exactly the way I wanted it and made a base image (ghost). But the ghost image has the same problem, I just never noticied it until later.

GomJabbar wrote:FYI regarding System Restore:

Microsoft XP Help and Support Center wrote:System Restore overview

System Restore is a component of Windows XP Professional that you can use to restore your computer to a previous state, if a problem occurs, without losing your personal data files (such as Microsoft Word documents, browsing history, drawings, favorites, or e-mail). System Restore monitors changes to the system and some application files, and it automatically creates easily identified restore points. These restore points allow you to revert the system to a previous time. They are created daily and at the time of significant system events (such as when an application or driver is installed). You can also create and name your own restore points at any time.

Notes

Restoring your computer does not affect or change your personal data files. For information about backing up personal data files, see Backing up files and folders.
For an overview of the other recovery technologies provided with Windows XP, see Recovering Your System.
For more information about System Restore, see Understanding System Restore.

beyerch wrote:If you roll back the system, its going to roll back the registry and bam-o, a bunch of screwed up programs.

I disagree. I have used it several times in the past without it screwing up any programs. That's not to say that sometimes System Restore does screw up, but that has not been my experience. When it rolls back the registry, it in effect uninstalls any programs that were installed after the restore point chosen, and reinstalls what was installed at the restore point. It is restoring a previous version of the registry, with all files that were present at that time, but that were since deleted. Any data files with duplicate names are preserved by restoring each copy with a slightly different name, such as; data.doc, data1.doc, data2.doc, data3.doc, etc. I have used restore points as far back as 2 months successfully, which included several driver updates that were rolled back without a hitch. However, as I noted previously, Norton AV and System Restore do not get along. With Norton AV installed, System Restore failed to change anything. I do not use Norton AV anymore.

Of course it is your machine, and I would not want you to follow this suggestion on the off chance that it does screw up your system. I'll drop the subject with this post.

Hi,

That is not my experience at all with restore points.

Regardless, the laptop is working and i'm making a new image so if it decides to blow up later, i'll do an image restore.

Here's a nugget in case anyone else has this odd problem.

Turns out, the issue was the ..... Hot Key driver ....

re-installed that driver and viola, everything works fine....

The only reason I tried that was because if you read the fine print on the wwan release notes from ibm/lenovo it meantions you need access connects version blah.blah and hot key version blah.blah.

I've tried reinstalling connects a bazillion times, but never bothered reinstalling hot key drivers. IBM Installer said the current ones were installed; however, after reinstalling those drivers, all is well.