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Client Security Solution 8.0 PROBLEMS
Posted: Thu May 17, 2007 10:36 am
by rmarshll
Hello Everyone!
I just did a fresh installation of Windows XP, Everything is all Installed.. but when my computer boots to Client Security Solution 8.0 and asks me to enter a new password to enroll the logged in User, it give me this message.
"The user could not be enrolled with Client Security Solution."
I have tried uninstalling and reinstalling CSS8 and even the Fingerprint software 5.6 but I just cannot seem to figure out how to fix this..
Any Suggestions would be great! im starting to go bald.
Ryan
Posted: Thu May 17, 2007 11:05 am
by turnerpr
Not sure this will help, but I just upgraded to CSS 8.0 on my new T60p running XP Pro. To do so, I had to first upgrade to Rescue and Recover 4.0 from the Lenovo website (8.0 won't run with earlier versions of R&R). In both cases, I had to uninstall R&R and CSS 7.1 prior to installing the new versions. There's detailed instructions and some helpful readme files on the Lenovo downloads page.
One side benefit: XP boots much faster now
Posted: Thu May 17, 2007 11:59 am
by rmarshll
do I have to have r & r 4 installed to use the password manager portion of the css8?
Posted: Thu May 17, 2007 12:54 pm
by turnerpr
My understanding is that R&R is necessary for the CSS software to work (which is why you have to have R&R 4.0 for CSS 8.0)
Hope this helps.
Posted: Thu May 17, 2007 1:01 pm
by rmarshll
well I have R & R 4 Installed as well but Im still getting the same error?
Posted: Thu May 17, 2007 1:49 pm
by turnerpr
Did you uninstall CSS 8 before installing R&R 4 and then reinstall CSS 8? I know, what a hassle, but the instructions were very explicit about the order of installation:
a) uninstall (if installed) any earlier versions of CSS and R&R
b) install R&R 4.0
c) install CSS 8
If it still gives you the error, you might try downloading again the relevant fingerprint drivers after you've done a, b, and c.
Best of luck
Posted: Thu May 17, 2007 2:36 pm
by rmarshll
still not working.. and i just re-installed everything in that same order? what causes a user not to be inrolled.. the software doesnt tell me why its not enrolling the user.. is there someway to figure this out?
Posted: Thu May 17, 2007 8:52 pm
by turnerpr
I think it might be time to call lenovo for technical help.
Posted: Thu May 17, 2007 9:07 pm
by rmarshll
i did call them.. and they told me there is no support for software.. what a crock of ##@$ !!!
Good support eh!
Posted: Fri May 18, 2007 8:56 am
by turnerpr
Didn't know that about support... I share the ??$ ! One last thought -- have you posted this problem on the Lenovo/IBM forum on
www.notebookreview.com ? I've gotten lots of help there setting up my new T60p.
Posted: Fri May 18, 2007 9:40 am
by bigdaddyrobb
I did the same upgrade and I had to install the new fingerprint drivers before CSS 8 would run.
Hope that helps
R.
Posted: Fri May 18, 2007 11:19 am
by rmarshll
where did you get the new fingerprint driver?
Posted: Fri May 18, 2007 3:49 pm
by bigdaddyrobb
Posted: Fri May 18, 2007 9:27 pm
by rmarshll
isnt this the link for just the fingerprint software version 5.6? is there some sort of other driver you are talking about?
Posted: Sat May 19, 2007 9:42 pm
by rmarshll
Well After much reading.. I have found the solution for my problem ,, the TPM securty chip needed to be cleared in the BIOS.. but there was no option to do this without holding ESC then powering down then reentering the bios. . then the Option is there.. This problem sometimes occurs when switching OS's for eg, Windows XP to Vista
Thanks for all the help