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Rescue and Recovery Disk - Vista Business or Home Premium
Posted: Tue Jun 19, 2007 9:32 am
by skpsm
I requested for Rescue and Recovery Disk for Windows Vista Business and I got it the next day. Sadly when I completed the re-installation Vista Home Premium was installed. I called Lenovo support and they told me that they had sent me the wrong disks. I got another set of Recovery disks and now before doing the re-installation I want to make sure if its the right Vista business which I had ordered with my machine. How can I make sure the Recovery disk I have now is that of Vista Business as I do not want to redo it again.
I guess the DVD P/N number will have reference to it.
These are the FRUs.
Disk 1 - P/N : 43E1238
Disk 2 - P/N : 42Y9777
Disk 3 - P/N : 43T7429
Posted: Tue Jun 19, 2007 9:43 am
by stallen
It is disk 2 that determines which OS you have.
Is there anything else on that disk? For example, if it says "VHP X32" that is Vista Home Premium 32-bit. If it says VB then it's Vista Business. But I think P/N : 42Y9777 is Vista Home Premium.
Did you compare part numbers with the first set of disks you got?
Posted: Tue Jun 19, 2007 9:57 am
by skpsm
Thanks for your immediate reponse. Yes it says VHP X32 on the second disk and first set which they sent me too have VHP X32 on the second disk.
I checked the FRUs and both the sets which they send me looks same.
So they have sent me the wrong one again.
I will be requesting for it again.
Posted: Tue Jun 19, 2007 9:59 am
by stallen
Bummer... Another example of Lenovo needing to get there act together!
Good Luck!
Posted: Tue Jun 19, 2007 10:02 am
by stallen
Ohhh... one more thing. Did it come with a product key? It is my understanding that it is the product key that determines the OS. Maybe they could give you a Vista Business product key over the phone. I guess you would have to re-install and type in the Vista Business product key during installation. It might work. Just a thought???
Posted: Tue Jun 19, 2007 10:09 am
by ryengineer
stallen wrote:Ohhh... one more thing. Did it come with a product key? It is my understanding that it is the product key that determines the OS. Maybe they could give you a Vista Business product key over the phone. I guess you would have to re-install and type in the Vista Business product key during installation. It might work. Just a thought???
R&R disks don't ask for and come with product key.