Thinkpads Forum

Well i know a couple of us have the problem of the screen brightness OSD (on-screeen display) feature not working on our notebooks (here and at other forums).

Well i just got off a 1 1/2 hour phone call with Lenovo Technical support, who transfered me a total of 5 times, twice to Canada, and i'm happy to report there's is NO solution at this time. The rep i spoke with from Atlanta, Georgia tried to walk me through the driver install for Hotkeys, etc, but i told him i already tried installing the newest Hotkey driver and Power Manager drivers with no avail. After installing the newest Hotkey driver the night before, all the functions did not work- the volume OSD, the Magnifier, and even the Thinkvantage button stopped working.

According to the Rep i spoke with, there's 4 drivers that could be associated with the problem:
1. Hot Key driver
2. Power Manager driver
3. ACPI Power Management driver
4. Keyboard Customizer driver

One, two, and three are supposed to be installed before you install the Keyboard Customizer driver.

The rep stated, we could go ahead and try to install the drivers, but since you already tried and the system became worst, it would be a good idea, if your notebook is working normal at this time, to not do the installs. If something were to go wrong again, the only way to fix the problem would be to reimage the HDD, basically do another install from the partition or from a backup image.

I asked if he would notify his manager about the problem, and he stated his manager already knows about the problem because he was helping him try to resolve the problem while i was on hold. I asked if someone would be able to notify me when there was a resolution to the problem, and he stated no because basically, they're very busy. He then stated i should just give it a couple weeks, and then call back. By then there should be some type of solution (i'm not holding my breath on that one).

So there you have it folks, there's no solution.

Has anyone installed the 4 latest drivers and was able to get the brightness OSD feature to work on their T61? Since receiving the notebook, the function has never worked for me.

Edit: I asked if the problem could be associated with integrated graphics, and he had no idea.

Edit2: My OS is Vista Premium 32-bit.

You might want to add which OS you're using.

whizkid wrote:You might want to add which OS you're using.

Sorry, i added it above.

I discovered the problem to be with the Intel X3100 (960GML / 965GM) v.7.14.10.1244 driver.

There was a problem with the driver which caused my display to blink out, causing the driver to restart itself. I uninstalled the driver and upon restart, the brightness OSD appeared, but i was no longer able to adjust the brightness of my screen.

Windows automatically downloaded the display driver again and restarted. When windows tried to boot, i received the dreaded BSOD. I had to restart the computer from the last known stable configuration.

After restarting the notebook, i manually reinstalled the Intel X3100 driver again and restarted. The brightness OSD no longer appears.

I'll contact lenovo again about the driver incompatibility with the brightness OSD.

So i just got off the phone with Tech Support in Atlanta Georgia again and notified them about the driver incompatibility with the screen brightness on screen display.

He stated that it was one of "those" types of problems where if not enough people call in to report the problem, they will more then likely not try to resolve the issue.

With that note, if any of you are having the problem, please notify tech support so they can find a solution. Thanks.