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Thinking of getting a T61p, have things changed with Lenovo?
Posted: Sat Jul 21, 2007 10:59 am
by rocketman
It's been a while since I've purchased a Thinkpad Notebook. I'm considering a T61p and I was wondering if service has stayed the same or changed for the better or worse under Lenovo. When IBM owned the Thinkpad service was based in Atlanta and getting a domestic person on the phone took a matter of seconds. Has this changed or is it still the same? There are so many choices in notebook PC's now I'd also like to know if the T series Thinkpad is still considered a premier product compared to the other choices available.
Posted: Sat Jul 21, 2007 12:19 pm
by erik
i called service this week for a copy of the recovery DVDs and got through to atlanta in about a minute. things seem to be the same if not better than three years ago when i bought my T42p.
Posted: Sat Jul 21, 2007 12:49 pm
by foodle
They are very explicit about the fact that the call center is in Atlanta (e.g. "You will now be connected to a customer service representative in Atlanta, Georgia ..."). I've called for service a few times in the past year and been treated very well. No problems.
Posted: Sat Jul 21, 2007 1:46 pm
by hoya
same here - always get an english native speaker in Atlanta within a minute or so. I've probably called 15 times in the 7 years I've owned thinkpads.
Posted: Sat Jul 21, 2007 3:04 pm
by rocketman
Good to know the Thinkpad service is still tops. Thanks for the info!
Posted: Sat Jul 21, 2007 3:12 pm
by Harryc
rocketman wrote:Good to know the Thinkpad service is still tops. Thanks for the info!
Lenovo subcontracts to some pretty decent maintenance outfits regionally for onsite repair. I placed a call the other day and a Qualex rep showed up at my door. Turned out it was a guy I worked with in the field (for IBM) 20 years ago...good people.