barrywohl wrote:I don't trust "on site" to be as competent as depot, and I have other computers as backup.
Oooof. No way. I haven't ever purchased ThinkPad Protection, but I always upgrade to on-site. I had a HORRIBLE experience (actually, multiple horrible experiences) with teh evil Solectron corporation (the company IBM previously and Lenovo now sub-contracts their depot repair services out to) back when my ThinkPad 770 (!) was still under warranty, and never ever under ANY circumstances would I EVER trust those monkeys with a ThinkPad of mine
EVER again. They have proven not only to be incompetent when it comes to repair, but they have absolutely no regard or concern for other people's property. By all means, if you want to get your computer back from repair looking like hell (all scratched up, things reassembled incorrectly, the wrong length screws PUNCHING THROUGH the roof of your UltraBay or HDD bay, etc.), send it off to depot service!
Apparently, service used to be better (way better, according to some people who have been doing the ThinkPad thing for a while...ask our moderator BillM!) when IBM owned the repair depot.
Just do a search for Solectron in this forum to read about other people's horror stories as well. I'm not the only victim.
On the other hand, my local IBM/Lenovo on-site repair guy is
awesome. Friendly, competent, service-oriented, and to top it off, we discovered while he was working on my T42p a couple years ago that we know some of the same people/have some friends in common! (Of course, this is in a small college town of 25,000...)
COMPLETE night/day difference in experience.
Don't hesitate to get the on-site. Trust me. If I didn't have on-site, I'd BUY the replacement parts and do the work myself before sending it to Solectron.
-- Nathan