Thinkpads Forum

Hello:

I recently posted about having received four T61p Thinkpads when I only expected one, and the awful customer server experience which followed having been initially told that returning the three would require me to pay a 15% re-stocking fee - later resolved to only having to pay shipping since I did not open them.

What really doesn't make sense to me is that it is usually companies who produce crap, and who don't want their crap back, that have a poor, or even no, return policy. I am using a new T61p notebook from this lot of four and it is quite a machine! It is replacing my T60p notebook (a very good notebook as well), and I can easily recommend the upgrade to a T61p if you are considering this as an option.

My company supplied DELL Latitude is fast, but it feels cheap and the keyboard has this hard to describe "mush" feel to it. I've worked with just about all of the other major brands of notebooks, and the Compaq Evo, if still around, would be my second pick but a long second.

The recent experience with Lenovo support was a painful one, but at the end of the day it is the Thinkpad machine itself which will keep me coming back.

John

johnvndnbrk wrote:snip..........I recently posted about having received four T61p Thinkpads when I only expected one, and the awful customer server experience which followed having been initially told that returning the three would require me to pay a 15% re-stocking fee - later resolved to only having to pay shipping since I did not open them. snip..........The recent experience with Lenovo support was a painful one, but at the end of the day it is the Thinkpad machine itself which will keep me coming back.

Sir, I have read all of your posts regarding this abysmal experience with lenovo, the rep you talked to was very poorly informed and certainly was having a bad day as well. But lenovo's service is not as bad as that person portrayed it to you, there are always bad fishes in a net and that was it. So I am sincerely going to encourage you to have some faith in lenovo as you do in it's Thinkpads.

Did you have to pay for the other three? If not, sell the rest on eBay. I'd bet plenty of people are willing to pay a pretty penny for those machines.

no offense ry, but in my experience the ratio of "bad apples" having a "bad day" at lenovo support is more like 70%. I've made it a habit now to record the e-mail addy's and extension numbers of the nice, informed, and reasonable csr's so I can go straight back to them if I ever need assistance in the future. I've spent *way* too much time, imho, arguing with ill-informed csr's trying to get what I know Lenovo policy promises, only to call back again later and get a CSR that accommodates my request with a smile.

To be fair though, about 1/2 of the time I've gotten someone from india, all of whom, it seems, have almost no real authority or decision making power to actually help me with my problems. They just regurgitate a script to me, put me on hold, regurgitate another script, then transfer me to a number they wont tell me (so i can't just call directly next time!)

My views are the same as the OP's... After initially returning a T61, I looked very hard to find something else, but couldn't find something that really matched up imho. I ordered a thinkpad in spite of Lenovo customer service.