Thinkpads Forum

well, they said if I were to exchange it I would have to pay a 15% restocking fee. After some argument we agreed that if the computer was not fixed when they sent it back I could exchange or get money back with no restocking fee. Anyway I did receive my repaired* laptop tonight and am using it right now. I played fear for about half an hour with no problems whatsoever. Bioshock demo still will not run but I may have to get the special drivers and try again. Things look promising right now but I will repost later after more extensive testing. On the sheet they gave me they say they replaced the Planar card (which, as I found out when putting in my 4gb of crucial RAM is the board that holds the RAM - which would make sense) also they may have changed some BIOs settings. I'll post more later

Liamo0o wrote:snip.......On the sheet they gave me they say they replaced the Planar card (which, as I found out when putting in my 4gb of crucial RAM is the board that holds the RAM - which would make sense).......snip

Planar Card = Machine's motherboard in IBM's technical terms.

Yeah it is due to heat. it is a safety mechanism that most motherboard has that will automatically turn off the system if the temperature reaches to XXX degree celcius to prevent damage. However, what's causing the heat is a mystery (heat reading error?)

You may want to check if lenovo released a newer bios to fix the problem.

ok, well everything seems to be working fine. I just tested CS:S for about 15 minutes with no slowdown or shutdown to speak of (before it would shutdown in a matter of seconds). I do not see what the problem is with sending the computer in to get a new motherboard if that is what makes it work. I have a 3 year warranty so if I experience any more problems I can just send it in again...

ok tested FEAR for over an hour this morning with absolutely no problem - will be playing team fortress 2 later today, it looks like the problem is fixed!

FNAKFHE wrote:

Liamo0o wrote:

GET THIS NOW?

The person who sold me the defective unit just contacted me and siad:

"The replacement model - 64575KU should be in stock next Monday September 24th. Technical support is not handling this for you. I am.
If there are issues with the second one, you will be able to return it. "

Thats great i can get my monie back, but why push me around.

I should have been told to contact the ibm sales the first time,

why even call tech support and have them lie to me saying 'we will ship you a new one' when they had no intention to do so?

Im just hopeing that its not a bad design in the mother board and it does not again heat up to the point of POWERING OFF!.


I will keep ya'll posted.

Liamo0o wrote:ok, well everything seems to be working fine. I just tested CS:S for about 15 minutes with no slowdown or shutdown to speak of (before it would shutdown in a matter of seconds). I do not see what the problem is with sending the computer in to get a new motherboard if that is what makes it work. I have a 3 year warranty so if I experience any more problems I can just send it in again...

There is no problem,

Just that: if they forgot to put in a working design of the Motherboard in our revision of this laptop, then what elese did they make a mistake on? the network card, the video card, or the lcd???

We dont know what else is wrong, so if just the motherboard is not right, then well what else is not right?

To that, i say give me a new one.

Also, they told me you have to be in a 20 day window to get a NEW laptop,

So had you called them and reported this issue with-in 20 days of the arrival date of your laptop then you would have gotten a new one with NO questions asked.

Well that is great its not shutting down, im glad to hear this.

Also please reply to us what RAM you have? i dont mean the name crutal, i mean what is the speed of them ram? is it 667 mhz or 800 mhz??


where did u get it and how much.

I currently am running lenovo ram 4GB @ 667 its a 2x 2GB @667. one SO-DIMM is stock it came with the laptop HYNIEX or somthing like that, and the second one i add is SAMSUNG chip, its also from lenovo.

I would like to get some 800mhz ram as the CPU FSB can do it, but i fear that it might cause even more heat and again the same problem would persisest.

Liamo0o wrote:ok, well everything seems to be working fine. I just tested CS:S for about 15 minutes with no slowdown or shutdown to speak of (before it would shutdown in a matter of seconds). I do not see what the problem is with sending the computer in to get a new motherboard if that is what makes it work. I have a 3 year warranty so if I experience any more problems I can just send it in again...

Does it still run as hot as it did befor?

no, runs perfectly cool - I use crucial 667mhz I believe. You can go on their website and use their memory configure tool to get the correct RAM - I don't believe 800mhz will do anything

Liamo0o wrote:no, runs perfectly cool - I use crucial 667mhz I believe. You can go on their website and use their memory configure tool to get the correct RAM - I don't believe 800mhz will do anything

get this man.

now they are telling me that tech. support is not gonna replace it.

Instead tech support called me and said that ibm sales will hvae me ship it back to replace it.

that mean i have to go without a laptop.

that is crazy.

i don tknow what to do at this point.

Liamo0o wrote:no, runs perfectly cool - I use crucial 667mhz I believe. You can go on their website and use their memory configure tool to get the correct RAM - I don't believe 800mhz will do anything

I ment does it run 'cooler' then befor?

or same as befor?

it runs perfectly cool and quiet - exactly as I had hoped when I purchased. I know this is not ideal for you but if I were in your position (as I once was) I would just request a box and have them replace the motherboard, this takes 3-5 then you fine. You probably have a decent warranty so if you have any more problems with anything else (which I doubt you will) you can have them replace the parts. I was upset as well receiving a defective motherboard on my new 3kish laptop but seeing how perfectly it runs now I have no complaints.

Liamo0o wrote:it runs perfectly cool and quiet - exactly as I had hoped when I purchased. I know this is not ideal for you but if I were in your position (as I once was) I would just request a box and have them replace the motherboard, this takes 3-5 then you fine. You probably have a decent warranty so if you have any more problems with anything else (which I doubt you will) you can have them replace the parts. I was upset as well receiving a defective motherboard on my new 3kish laptop but seeing how perfectly it runs now I have no complaints.

I have knowtice that even the powersupply that is 90w that charges the battery and powers the unit is running HOT i can not even touch it.

This has a coil inside of it. and that coil has 'varnish' that insulates it.

As it heats up the insulation is being damaged.

Also, I dont want this one cuz all parts inside this unit have reach HIGH heat due to this defective Motherboard, i know you say it has 3 years warrantee, but keep in mind that after the 3 years its on me.

And I would like to start with a good and working unit to 'upkeep' not this over heated and exaghusted unit.

I also am disapointed with IBM, this is going on for too long, they should have shipped already a NEW unit.

I am kind of dissapointed. The motherboard has been changed everything seemed fine, but I really wanted to know.
So I started a hardcore gaming session and after 5h 20 min it shut down again.
Well I mean this is acceptable, but not premium.
Support was excellent, but I am looking for the most reliable hardware available and this is not what I define as most reliable.
I guess as stated before, it's simply the heat, and the board is not built for this kind of action. Rarely will I play for 5 hours but it is bugging me nevertheless.

schnipel wrote:I am kind of dissapointed. The motherboard has been changed everything seemed fine, but I really wanted to know.
So I started a hardcore gaming session and after 5h 20 min it shut down again.
Well I mean this is acceptable, but not premium.
Support was excellent, but I am looking for the most reliable hardware available and this is not what I define as most reliable.
I guess as stated before, it's simply the heat, and the board is not built for this kind of action. Rarely will I play for 5 hours but it is bugging me nevertheless.

What laptop do you have and how fast is its clock speed?

Very strange..
My T61p, with 2.4ghz CPU, 4GB,and Vista is running flawlessly. I play very intensive 3d games like Bioshock, HL2, etc with no problems. Never had any overheating issues. In fact, this is the only laptop I can use with shorts, that doesn't get "hot". So..this is clearly NOT any kind of design defect. You may have a bad far, or bad power controller..but a repair or machine swap will take care of it.

You are of course running the latest Thinkpad Power manager right? and all the appropriate Thinkpad drivers from the website? And of course, you wouldn't be installing unsigned hacked Nvidia drivers? Or "el-cheapo" SODimms that are not tested for thinkpad? Any and all of the above can cause random reboots, hangs, lockups..etc.

have you guys run memtest86+ ? Preferably overnight ?
http://www.memtest.org/

Proteus wrote:Very strange..
My T61p, with 2.4ghz CPU, 4GB,and Vista is running flawlessly. I play very intensive 3d games like Bioshock, HL2, etc with no problems. Never had any overheating issues. In fact, this is the only laptop I can use with shorts, that doesn't get "hot". So..this is clearly NOT any kind of design defect. You may have a bad far, or bad power controller..but a repair or machine swap will take care of it.

You are of course running the latest Thinkpad Power manager right? and all the appropriate Thinkpad drivers from the website? And of course, you wouldn't be installing unsigned hacked Nvidia drivers? Or "el-cheapo" SODimms that are not tested for thinkpad? Any and all of the above can cause random reboots, hangs, lockups..etc.

The unit has a defect,

It is running far to hot.

When it reaches the cut off of the internal highlimit it will power the laptop OFF.

This is right out of the box, and with no game play this will also happen,

Only if there are any intensive apps/games it will only happen sooner.

wearetheborg wrote:have you guys run memtest86+ ? Preferably overnight ?
http://www.memtest.org/

Ya right man.

Thats a long program.

I downloaded it and ran it for like 20. Got board and shut it off.

Also, its not the ram, as I have Lenovo ram, 2x2GB each one induviduly does the same resault, and at the same time does the same result.

its not the ram (I COULD BE WRONG)

but it takes too long and i use the cpu at a high frequence to let it run that program, i would need to use it befor that program finishs.

I just got a contact from Lenovo here in canada,

Now they have again delayed my new laptop.

She said that, The new laptop will not come to our wearhouse untill october 05, 2007 and when it does you will get it in 24 hours.


But they have promised me manny times befor and lied.

This is not a thired party, this is a direct IBM/Lenovo contact from the Lenovo office.

What do i do?

Should i have them refund, (im worried that after the 30 days my CC company will not help me if IBM declines to refund my monie upon the new laptop doing the same thing)

help!

well, still having the problem even after I sent it in - the best they could do for me is to send it in again for some kind of super repair - no refund, no exchange - thanks lenovo.

Liamo0o wrote:well, still having the problem even after I sent it in - the best they could do for me is to send it in again for some kind of super repair - no refund, no exchange - thanks lenovo.

HOLD THE PHONE?

FNAKFHE wrote: Does it still run as hot as it did befor?

Liamo0o wrote:no, runs perfectly cool - SNIP.....]

I asked if its stilll runing hot like befor, you said no? what happened is it still getting hot and then powering off?

or is it powering off even when its cool.?

ALSO; WE JUST HAVE TO FACE IT MAN!! THERE IS WAYY TOOOOOO MUCH BALLLS IN SUCH A SMALL PACKAGE, THIS DESIGN OF THE MOTHER BOARD AND CPU AND GPU IS TOO POOR, IT MAKES TOO MUCH HEAT, and to that effect there is not enough surface area to disapte this high heat.

WTF?

I just have been told now i have to wait untill oct 5 for my replacement.


I dont WANT TO GET SHAFTED, i mean if the new one comes and does the same thing i want a full monie back,

i reported this issue to them at day 16 (within the 20 days for refund 'according to ibm)

but they asssured me the new one that arrives in 3 days will work and if not then i can get a refund.

problem now is the new one did NOT arive and its been over 33 days maybe 30, point is that its now over the 20 day return day.

WTF?

BTW: the reason for the delay is 'lcd shortage' or so they claim.

what should i do guys?

FNAKFHE, what should you DO..??

heh, first of all i would learn how to speak like an adult..
then i would learn how to spell..
monie..??! the proper word is "money"..

personally, after scanning all the more or less meaningless hyperbole' (which you seem to repeat with great abandon) my head is ready to explode..

how can ANY reasonable person have so much trouble..?

and you seem to be an engineer since you have declared the planar board to be a defective design and probably or surely all the other components making up the T61p..

i begin to wonder how someone so NOT well versed in english and/or communications skills managed so scrape up the $3000 to buy that T61p..

SO, lets stop for a moment and if you have a real and verifiable problem. lets hear it..
and if NOT, stop with the invective..

i'm NOT locking this thread at this time but if i come back here and its not cleaned up, i will..

OH!..
did i also say that your posts are confusing..? i find your posts difficult to read, which is why i scanned them after the first few..

this place is NOT for shouting..
nor is it a shooting gallery where lenovo is the only target..

this is a place for sober discussion of problems and to help educate thinkpad users in the complexities of thinkpads, running more and more complex operating systems..
of which windows vista is an example..
(which, BTW, i run on my rock solid, T60p)

nothing is perfect, but thinkpads come closer than you might think..
and lenovo tries very hard to make the product better and the user experience better..

BillMorrow wrote:FNAKFHE, what should you DO..??

heh, first of all i would learn how to speak like an adult..
then i would learn how to spell..
monie..??! the proper word is "money"..

personally, after scanning all the more or less meaningless hyperbole' (which you seem to repeat with great abandon) my head is ready to explode..

how can ANY reasonable person have so much trouble..?

and you seem to be an engineer since you have declared the planar board to be a defective design and probably or surely all the other components making up the T61p..

i begin to wonder how someone so NOT well versed in english and/or communications skills managed so scrape up the $3000 to buy that T61p..

SO, lets stop for a moment and if you have a real and verifiable problem. lets hear it..
and if NOT, stop with the invective..

i'm NOT locking this thread at this time but if i come back here and its not cleaned up, i will..

OH!..
did i also say that your posts are confusing..? i find your posts difficult to read, which is why i scanned them after the first few..

this place is NOT for shouting..
nor is it a shooting gallery where lenovo is the only target..

this is a place for sober discussion of problems and to help educate thinkpad users in the complexities of thinkpads, running more and more complex operating systems..
of which windows vista is an example..
(which, BTW, i run on my rock solid, T60p)

nothing is perfect, but thinkpads come closer than you might think..
and lenovo tries very hard to make the product better and the user experience better..

What was that personal attack for?