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Posted: Thu Oct 04, 2007 11:44 pm
by gotconsultants
wackydan wrote:..and IBM was outsourcing their onsite service before the sale of the PC division....
Lenovo may not be enforcing the SLA's with IBM in regard to the quality of service, but don't point to the sale as the true start of these issues.
It really depended on what you purchased... "Workstations" were still maintained by IBM... It was only until after the sale that "workstations" were outsourced... The problem is that Lenovo nor IBM are enforcing their SLAs, and have taken the side that they have your money and can provide service at their discretion.
Posted: Thu Oct 04, 2007 11:49 pm
by gotconsultants
carbon_unit wrote:Calm down guys. Take a deep breath. Here is a suggestion:
If you guys don't like the wording in the Lenovo service agreement I suggest that you:
(a) listen to someone who is trying to explain how to "work" their term to your advantage or
(b) contact someone at Lenovo and explain your dislike to them.
Arguing in a "User Forum" which carries no absolutely weight with Lenovo will not produce any good results. You are spinning your wheels by debating the points of the agreement here.
Spend you energy getting results.
Option A is your best bet... If you need more information on how to "work" Lenovo, please PM me.
Option B doesn't seem to work... I have to wait a few more weeks until I can explain this in further detail.
Arguing in the user forum tends to get the message through since the trolls read the forum on a regular basis...
Posted: Fri Oct 05, 2007 6:59 am
by JaneL
gotconsultants wrote:Arguing in the user forum tends to get the message through since the trolls read the forum on a regular basis...
Arguing and name-calling in the user forum tends to get the thread locked. If you can't make your point without those elements, comp.sys.laptops is thataway ->
Posted: Fri Oct 05, 2007 9:49 am
by crashnburn
gotconsultants wrote:Dell has a VERY DETAILED policy in place to address this.
California has a wonderful law on the books stating that when you place a service call, any company employing more than 25 people MUST provided you with a 4-hour window of service. IF the company does not show up within those 4-hours, and you do not receive a phone call to reschedule for a "reasonable" reason
I had Dell Service come over and they had basically picked a window that works and the guy called me a couple of times to coordinate.
Posted: Fri Oct 05, 2007 10:06 am
by gotconsultants
gotconsultants wrote:Dell has a VERY DETAILED policy in place to address this.
California has a wonderful law on the books stating that when you place a service call, any company employing more than 25 people MUST provided you with a 4-hour window of service. IF the company does not show up within those 4-hours, and you do not receive a phone call to reschedule for a "reasonable" reason
crashnburn wrote:I had Dell Service come over and they had basically picked a window that works and the guy called me a couple of times to coordinate.
I would have been ok with that... It is when the CSRs say "someone will call you between the hours of 7am and 12pm tomorrow to setup a time for a future appointment" and then you don't receive a call because the techs don't bother to call.
Funny enough with the exact same techs handling Dell repairs, I have never had an issue with them. I fault the handling at Lenovo and their lack of customer support.
Posted: Sat Oct 06, 2007 12:05 am
by SkiBunny
wackydan wrote:..and IBM was outsourcing their onsite service before the sale of the PC division....
Actually I think that wasn't the case for quite a few countries, such as Canada and the UK where I was.
It still isn't the case today for many IBM products.
Posted: Sat Oct 06, 2007 12:56 am
by gotconsultants
SkiBunny wrote:wackydan wrote:..and IBM was outsourcing their onsite service before the sale of the PC division....
Actually I think that wasn't the case for quite a few countries, such as Canada and the UK where I was.
It still isn't the case today for many IBM products.
I know for sure that IBM still provides support for their server products in house....
Posted: Sun Oct 07, 2007 9:12 pm
by danny_isr
just wondering , i noticed the plastic above the fan exit on the left. i'm talking basically about the area near the ESC and F1 . when i press that area down i feel it's flexible . like it's not attached to the bottom part well.
my question is , are your 14" SXGA like that too ? or it's just the tech at Lenovo didn't assemble mine good enough
Posted: Sun Oct 07, 2007 10:14 pm
by erik
danny_isr wrote:just wondering , i noticed the plastic above the fan exit on the left. i'm talking basically about the area near the ESC and F1 . when i press that area down i feel it's flexible . like it's not attached to the bottom part well.
my question is , are your 14" SXGA like that too ? or it's just the tech at Lenovo didn't assemble mine good enough
my 15.4" T61p is like that. i actually didn't notice it until you mentioned it here. i'd have to check the HMM but am pretty sure that it's designed this way because of the fan/heatpipe assembly.
Posted: Sun Oct 07, 2007 11:01 pm
by bento
danny_isr wrote:just wondering , i noticed the plastic above the fan exit on the left. i'm talking basically about the area near the ESC and F1 . when i press that area down i feel it's flexible . like it's not attached to the bottom part well.
my question is , are your 14" SXGA like that too ? or it's just the tech at Lenovo didn't assemble mine good enough
I have a similar system, with the same issue... plastic 'clickiness' above the fan exhaust. There's also some give in the plastic above the blue thinkvantage button where it can go down quite a bit when pressed. In general though, this machine is fairly well put-together compared to the 14 inch widescreen T61. I had to return that one eventually. Creaky plastic, uneven chassis, and screen bezel that didn't stick together.
Posted: Sun Oct 07, 2007 11:23 pm
by danny_isr
Fair enough , if that is the way it is then it's ok with me.
thanks for the responses !