The last straw!
Posted: Fri Oct 12, 2007 10:27 am
Well the relationship with my T61 had been quite turbulent. Within 30 days of owning it I had to return it for a new unit and the new unit had problems as well.
I have had it back to the depot twice now for repair with the first visit taking 4 weeks to return. After complaining about the various issues with a hardware tech supervisor he insisted it be returned for the second visit where they replaced the memory and re-imaged the hard drive.
I just recieved it back today and on placing it on my dock, it started having problems again. Once again in the bios it was entering multiple keys strokes by hitting any key once on the keyboard. This was the same problem they fixed with a motherboard replacement on it's first visit to the depot.
I then shut it down re-docked it and tried again, this time it just sat at "Entering the Bios" and I had to shut it down again.
Finally I undocked it and was able to finish the initial Vista setup only to be greeted by a BSOD.
That was it, I was back on the phone again talking again with a supervisor. I asked for either a new unit or a refund because this is just getting ridiculous.
He gave me 2 options. The first was to send it back to the depot for a third time or he could escalate this issue up to the next level. I told him to escalate it as nothing would be done till it come back from the depot for a third time. Now I will have to wait 72 business hours for them to call me back to tell me what if anything they are going to do for me.
All I know is that this whole fiasco has soured me on Lenovo systems and their support. Nothing like being bounced back and forth between hardware and software support with them blaming each other and then discover the software support, even on their shipping Thinkvantage stuff is fee based.
As a wrap-up, I have replaced the entire notebook once, motherboard once, the system memory once, re-imaged the hard drive once, the docking station twice, and the keyboard twice.
I am now sitting with a very expensive paperweight and will NEVER purchase a Lenovo again. This was a first purchase of a Lenovo for our company, and now it's going to be the last. i am typing this on a Dell Latitude D620 which has had no problems whatsoever.
Of course my nightmarish experience may not be indicative of everyone else's experience with Lenovo, so I wish the rest of you best of luck with your systems. Hopefully none of you have to go through this yourselves.
I have had it back to the depot twice now for repair with the first visit taking 4 weeks to return. After complaining about the various issues with a hardware tech supervisor he insisted it be returned for the second visit where they replaced the memory and re-imaged the hard drive.
I just recieved it back today and on placing it on my dock, it started having problems again. Once again in the bios it was entering multiple keys strokes by hitting any key once on the keyboard. This was the same problem they fixed with a motherboard replacement on it's first visit to the depot.
I then shut it down re-docked it and tried again, this time it just sat at "Entering the Bios" and I had to shut it down again.
Finally I undocked it and was able to finish the initial Vista setup only to be greeted by a BSOD.
That was it, I was back on the phone again talking again with a supervisor. I asked for either a new unit or a refund because this is just getting ridiculous.
He gave me 2 options. The first was to send it back to the depot for a third time or he could escalate this issue up to the next level. I told him to escalate it as nothing would be done till it come back from the depot for a third time. Now I will have to wait 72 business hours for them to call me back to tell me what if anything they are going to do for me.
All I know is that this whole fiasco has soured me on Lenovo systems and their support. Nothing like being bounced back and forth between hardware and software support with them blaming each other and then discover the software support, even on their shipping Thinkvantage stuff is fee based.
As a wrap-up, I have replaced the entire notebook once, motherboard once, the system memory once, re-imaged the hard drive once, the docking station twice, and the keyboard twice.
I am now sitting with a very expensive paperweight and will NEVER purchase a Lenovo again. This was a first purchase of a Lenovo for our company, and now it's going to be the last. i am typing this on a Dell Latitude D620 which has had no problems whatsoever.
Of course my nightmarish experience may not be indicative of everyone else's experience with Lenovo, so I wish the rest of you best of luck with your systems. Hopefully none of you have to go through this yourselves.
