Lenovo T60 WiFi Issue
Posted: Sat Oct 27, 2007 2:54 pm
I have had one frustrating experience after another, with Lenovo technical support (based in Atlanta, which they seem to pipe-up as a good thing).
We bought 8 Lenovo T60 for the office. We also purchased on-site warranty. I have owned various IBM Thinkpad model over the years and they all had been very reliable. (T20, T40, T41p etc, all from pre-Lenovo days).
The T60s that we purchased have all been lemons. Right out of the box, the built-in wireless cards never worked. Lenovo keeps blaming it on our router. We have numerous other computers that all work fine with our Linksys 802.11g router (pretty standard fare).
These T60s never work anywhere else either. (hotels, airports, home). And Lenovo is still not convinced anything wrong with them.
I believe there is something about the case design (which houses the wireless antenna). Brilliant engineers at Lenovo have made it RF-proof!
Anyway, to make the long story short, Lenovo custoner service is telling me that they don't change internal wifi cards on-site due to FCC regulations (No idea why FCC would have a problem with Lenovo-authorized repair person replacing an internal card).
The fight will continue. In the meanwhile, I would like to warn readers about how bad Lenovo customer service is (and so is their product). I have never seen anything more pathetic than this. Rather than solving the problem for a customer who has paid extra for additional warranty support, they continue to take a "We don't know what you are talking about" approach.. STEER CLEAR OF LENOVO..
We bought 8 Lenovo T60 for the office. We also purchased on-site warranty. I have owned various IBM Thinkpad model over the years and they all had been very reliable. (T20, T40, T41p etc, all from pre-Lenovo days).
The T60s that we purchased have all been lemons. Right out of the box, the built-in wireless cards never worked. Lenovo keeps blaming it on our router. We have numerous other computers that all work fine with our Linksys 802.11g router (pretty standard fare).
These T60s never work anywhere else either. (hotels, airports, home). And Lenovo is still not convinced anything wrong with them.
I believe there is something about the case design (which houses the wireless antenna). Brilliant engineers at Lenovo have made it RF-proof!
Anyway, to make the long story short, Lenovo custoner service is telling me that they don't change internal wifi cards on-site due to FCC regulations (No idea why FCC would have a problem with Lenovo-authorized repair person replacing an internal card).
The fight will continue. In the meanwhile, I would like to warn readers about how bad Lenovo customer service is (and so is their product). I have never seen anything more pathetic than this. Rather than solving the problem for a customer who has paid extra for additional warranty support, they continue to take a "We don't know what you are talking about" approach.. STEER CLEAR OF LENOVO..
