Avg turnaround time for service?

[Bagels4All]

Hi,

I need to send away my T60p to have a rattling fan replaced. How long does it typically take to get back from service?

[carbon_unit]

Usually 2 or 3 days. It overnights to Atlanta, they fix it that day or the next and it overnights back to you. It depends on whether the parts are in stock or not.

[Bagels4All]

absolutely correct...it went out monday afternoon, i had it back wednesday morning.

refreshingly good customer service, coming from a guy who used to have an hp.