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Avg turnaround time for service?

Posted: Sat Nov 03, 2007 4:32 pm
by Bagels4All
Hi,

I need to send away my T60p to have a rattling fan replaced. How long does it typically take to get back from service?

Posted: Sat Nov 03, 2007 4:44 pm
by carbon_unit
Usually 2 or 3 days. It overnights to Atlanta, they fix it that day or the next and it overnights back to you. It depends on whether the parts are in stock or not.

spot-on

Posted: Thu Nov 08, 2007 7:58 pm
by Bagels4All
absolutely correct...it went out monday afternoon, i had it back wednesday morning.

refreshingly good customer service, coming from a guy who used to have an hp.