Need help for SATA drive in Bay Adapter on a new T61p
Posted: Thu Dec 06, 2007 4:44 am
Apparently I’ve been deceived when I ordered my Lenovo T61p. I told the North American Lenovo sales rep that I needed an extra hard drive on which I could store images from my digital camera on while being able to run imaging processing software either on this drive, or access the images on it from a program on the main hard drive. What they sold me along with the loaded T61p lap top was the ThinkPad Serial ATA Hard Drive Bay Adapter P/N: 40Y8725 along with the ThinkPad 100GB 7200rpm ATA Hard Drive P/N: 41N3013.
The drive and the adapter came in separate sealed packages with minimal documentation and no software/firmware or any reference to any. So I installed the drive into the adapter as the minimal instructions showed and slid the assembly into the slot on the side of the T61p hoping the drive would be recognized in Windows XP Pro. No such luck!
So now I just spent over $2,100 for a computer that does not do the very thing I bought it for. After three days of trying to contact tech support I finally got a technician on the phone yesterday (I’m stationed in Germany) and she rather nastily tells me she can’t help me and that the only way I can get help is to sign up for an expensive service to talk to a technician. When I protested that the least I deserve is enough support to get it up and running after I’ve just taken it out of the box, she tells me that I should not have bought this machine because it’s only for “advanced users” and essentially I should have known better. And it does get better, because when I asked to speak to her supervisor she hung up on me!
Anyway, my question is what do I have to do to get this thing to work? The BIOS does recognize the drive & the utility that checks the drive also shows it as OK. I also plugged in a different SATA 160GB drive as a test and it also is detected by the BIOS. But how do I get this thing to show up as a usable drive in Windows Explore Start Menu? Do I have to format this drive somehow? Or is there some kind of firmware/software/driver that has to be loaded? Any help will be appreciated.
The drive and the adapter came in separate sealed packages with minimal documentation and no software/firmware or any reference to any. So I installed the drive into the adapter as the minimal instructions showed and slid the assembly into the slot on the side of the T61p hoping the drive would be recognized in Windows XP Pro. No such luck!
So now I just spent over $2,100 for a computer that does not do the very thing I bought it for. After three days of trying to contact tech support I finally got a technician on the phone yesterday (I’m stationed in Germany) and she rather nastily tells me she can’t help me and that the only way I can get help is to sign up for an expensive service to talk to a technician. When I protested that the least I deserve is enough support to get it up and running after I’ve just taken it out of the box, she tells me that I should not have bought this machine because it’s only for “advanced users” and essentially I should have known better. And it does get better, because when I asked to speak to her supervisor she hung up on me!
Anyway, my question is what do I have to do to get this thing to work? The BIOS does recognize the drive & the utility that checks the drive also shows it as OK. I also plugged in a different SATA 160GB drive as a test and it also is detected by the BIOS. But how do I get this thing to show up as a usable drive in Windows Explore Start Menu? Do I have to format this drive somehow? Or is there some kind of firmware/software/driver that has to be loaded? Any help will be appreciated.