Thinkpads Forum

Hi! I cannot install properly RNR after upgrading from v3.1. According to lenovo site I updated Client Security Solution to v8.0 (from 7.0) before installation. But when I'm trying to install v. 4.2 of RNR the following error occurs: "Error 25013. Error obtaining the Rescue and Recovery environment drive letter" and installer quits.
I've tried v. 4.0 and 4.1 but the installer interrupts install at the end of the process (without any error message - just roll back) . During boot when I press Thinkvantage button the strange to me menu appears (I can select bios, F11, and other options). When I press F11 the RNR 4 starts and seems to be working.
I have two partitions is it a problem?? Please help!

I have encountered the same problem upgrading to R&R 4.21 from 4.20 on ThinkPad X40 running XPsp3.

lobo1978 wrote:I have two partitions is it a problem?? Please help!

Could be...
Rescue and Recovery program fails to upgrade on a system with multi-partitions

@GomJabber: Thanks for suggestion. You solved my problem.

Glad it worked for you.

My experience with "Error 25013: Error obtaining the Rescue and Environment drive letter"

Model: T60P 2007FE2
System: WinXP (sp2, off-the-restore partition)
RnR version onboard: 3.01 (off-the-restore partition)
Partition structure as in MBR:
1 NTFS, System
2 Extended (7 drives)
3 Free space
4 RnR service partition

System setup was done after the extended partition was created, so one can assume RnR could have detected it and store information about it.
First of all I attempted RnR upgrade to 4.2 (tvtrnr42_1016en.exe, downloaded directly from lenovo support page) and failed (Error 25013). After reading some threads I
1. uninstalled RnR 3.01 (Ctrl Panel> add/remove programs), the problem persisted

2. decided to use IBM MBR fix tool
http://download.lenovo.com/ibmdl/pub/pc ... 31_rrd.exe
the problem persisted, so I assume that might be unnecessary

3. investigated RnR 4.2 installer actions.
Observations: Installer UNHIDES service partition and attempts to map to drive Z: or ANY pre-Z letter, it seems in the latter case it is not possible to install RnR 4.2
So we MUST free-up Z: letter
It seems that it also utilizes some ramdrive, mapped to pre-last free drive-letter, in case pre-last letter (Y) is already assigned to some drive - the instalation will never succeed.
So we MUST free-up Y: letter too

Now it seems, that on first run of installer only drive Z: is assigned to service partition, no assignments to Y, we crash with 25013. No problem, we run once again the installer, this time Y should be mapped too. If the installer crashed again - we re-run it once more and this time we should succeed.

Hope this spares somebody some effort.