Thinkpads Forum

Posted: **Wed Apr 02, 2008 12:18 pm**

Hi Everyone!
I have an ongoing problem throughout the past 8 months of owning my T60.

Here is a list of the problems I have had.

While XP installed:

1 - Random Blue screens with 'The device got stuck in an infinite loop' usually caused by ati2dvag.dll.

2 - Other random lockups without error messages.

While Vista Business installed:

1 - Horizontal, glitchy colorful lines all over screen that change location when looking at different windows. Switching to an external monitor temporarily gets rid of the problem

2 - Wireless locks up, can't open the 'connect to network' dialog, and a restart is needed.

3 - Computer sporadically crashes without a blue screens.

4 - I am now getting the following blue screen.

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000002c, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 81e5ecfd, address which referenced memory

Debugging Details:

MODULE_NAME: nt

FAULTING_MODULE: 81e10000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 47918b12

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
0000002c

CURRENT_IRQL: 2

FAULTING_IP:
nt+4ecfd
81e5ecfd ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0xA

LAST_CONTROL_TRANSFER: from 81e5ecfd to 81e6ad84

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
83d9cc18 81e5ecfd badb0d00 ff020202 83d9cc54 nt+0x5ad84
83d9cca0 81e7a8a3 ff020202 ff020202 875bdf18 nt+0x4ecfd
83d9ccdc 820558c0 875bdf18 00000000 875bdf18 nt+0x6a8a3
83d9cd08 81e7a9f3 00000000 00000000 00000000 nt+0x2458c0
83d9cd58 81e7ab70 858d8d78 81f28020 81f28090 nt+0x6a9f3
83d9cd7c 81fe5a1c 00000000 a3f7b053 00000000 nt+0x6ab70
83d9cdc0 81e3ea3e 81e7aab1 00000000 00000000 nt+0x1d5a1c
00000000 00000000 00000000 00000000 00000000 nt+0x2ea3e

STACK_COMMAND: kb

FOLLOWUP_IP:
nt+4ecfd
81e5ecfd ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt+4ecfd

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntkrnlpa.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

I've had the Thinkpad returned to the depot once already. A hard drive was replaced and the problem didn't go away. Everyone at Lenovo has told me it is a driver problem and that nothing else can be done. I would just like to know what drivers so I can possibly get a few years out of this machine. It's all I have!

Has anyone had any of these problems? Do you think drivers or hardware? I can't seem to find one post with people having the same problems. Thanks!

Posted: **Wed Apr 02, 2008 7:08 pm**

It may well be a driver problem but there IS something can be done about it! As this is not typical of the laptop, they can either fix it or replace your computer - that's what the warranty is for.

Sounds like you need to escalate this up the tech support line until someone is prepared to help you.

Posted: **Wed Apr 02, 2008 10:25 pm**

hmm.. i'm not sure but i'm thinking it might also be a memory problem. Did you try taking out one stick of RAM and seeing if it works and if not then try removing the other and do your tests? Bad memory can be the cause of those BSODs too.

YOu could possibly try MemTest86 also... run it for a bit.

Posted: **Wed Apr 02, 2008 11:40 pm**

I've ran Memtest86 for 12 hours a few weeks ago and came up with nothing.

I've tried tech support to no avail. They say unless it's something that can be replaced they can't do anything. Driver problems are I guess my problem. Can I actually even think of getting it replaced? I bought it last May. I thought the warranty only covered a month.

Posted: **Thu Apr 03, 2008 6:02 am**

i think you should stick with windows xp.
if you want you can ship the laptop to me and i will do a clean install of xp for you

Posted: **Thu Apr 03, 2008 9:53 am**

Your problems sound very similar to what has happened to numerous T4x machines over the years. The ATI GPU starts coming loose from the motherboard due to flexing, causing the exact same blue screen error message as well as freezing and lockups. Your motherboard may not be flexing, but it does sound like the GPU is faulty. Push to have Lenovo service replace your motherboard and I bet everything will be fine.

Posted: **Thu Apr 03, 2008 5:19 pm**

Thanks for the help everyone.

I've done plenty of reinstallations myself. XP and Vista both have different BSOD's, but similar symptoms and an equal number of problems.

Last night, out of sleepy frustration, I did an Executive Carpet Bomb to the executive board of Lenovo. We'll see if anything comes of that. Either way I have to start pressuring even harder for the GPU/Mobo to get replaced as my warranty soon ends.

Posted: **Fri Apr 04, 2008 12:09 pm**

Do you have 1 memory stick in the computer or 2? The T61p, while different from the T60, has an issue with random crashes when two memory sticks are in the computer. Removing one gets rid of the problem! Not likely to be your problem, but give it a try.

After that, Lenovo is still responsible to fix any problems with your computer under warranty. The computer is NOT supposed to crash. Other T60s don't do this and your's shouldn't!

CARPET BOMB TIME!

Posted: **Fri Apr 04, 2008 3:08 pm**

I've started the bomb, but I don't think I have the correct email syntax. Does anyone know how the execs at lenovo have their email accounts setup? I've been using Xxxxx@us.lenovo.com

Posted: **Sat Apr 05, 2008 12:20 am**

Mine has had similar problems as well. I have the x1300 ATI GPU.

Thinkpads Forum

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