T60p service nightmare

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blueblood · #1 Post by **blueblood** » Mon Jun 16, 2008 2:41 pm

hi,

i have a t60p thinkpad, and i accidently dropped it.
luckily i had 3 year accident protection and 3 year easy serve warranty,
so i thought everything would be alright.

silly me!
well its been 18 days since i sent my system in for repair,
i call twice every day to check on the status and nobody gives me a status update,
and am bounced from one person to another, everone tells me they will do an 'escalation'
but nothing is happening. they themselves dont know the status.

the thing is that service is handled by ibm and further outsourced to solectron (now bought by flextron)
they really dont care if lenovo customer satisfaction goes down the drain.
its sad sorry state of affairs,
i wish i had bought a dell.

blue

#2 Post by **richk** » Mon Jun 16, 2008 3:09 pm

You can check the status here:

http://www-03.ibm.com/support/ezserv/home.jsp

blueblood · #3 Post by **blueblood** » Mon Jun 16, 2008 3:14 pm

of course i checked there it hasn't been updated since the 1st of june

#4 Post by **Tim@Lenovo** » Mon Jun 16, 2008 4:00 pm

blue,
I'm sorry to hear about your troubles. Shoot me a PM with your service case number(s) and contact info. Thanks

Tim@Lenovo

EDIT
I see you've posted on our forums as well. I'll reach out to you there.

Brad · #5 Post by **Brad** » Mon Jun 16, 2008 4:04 pm

They could be waiting for parts. They should have anything that needed replacing.

What needs replacing?

Brad

blueblood · #6 Post by **blueblood** » Mon Jun 16, 2008 4:19 pm

if they were waiting for parts i would have understood. believe me i would have.

after fixing the hardware ( i think that tookm1 day) they had trouble installing the software image on it. network driver issues. that was the last update i got on the 4th.

its been 2 weeks since and they cant fix network drivers?

i't wasnt even a bad drop to begin with, the left corner of the palm rest got chipped and the harddrive crashed, hey a 3foot drop on a carpeted surface!!!

and that harddrive protection surely does not work

sjthinkpader · #7 Post by **sjthinkpader** » Tue Jun 22, 2010 10:32 pm

I traded a nice 15.4 inch T61p with a member here. It arrived and had a small crack in the palmrest just above the HDD slot and the screw stud was loose. Since it had warranty remaining I thought it would be easy, given that palmreat for a T6x is a CRU.

First call the guy on the line said that according to policy any cracks must be send in to Memphis. Since it had onsite warranty and not wanting to send it in, I insisted that I talk to a supervisor. He was to call me back. the whole day gone by without a call. I made a second call and the girl on the line arranged to send a palmrest out.

I think it was Harry that said just keep calling and something will give.

T60p service nightmare

T60p service nightmare

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