ASP suggests alternative part, IBM says it's wrong...
Posted: Sat Jul 19, 2008 3:09 pm
Hi there,
I've got T60p, recently the fan has started to produce some loud noises. I took a look inside, carefully cleaned it up, but no change, I'm pretty sure the fun is just failing.
The laptop is in warranty, so no problem except I use it quite extensively and prefer the repair to be as quick as possible. I got in touch with an Authorized IBM Service Provider which was willing to replace fan in an hour time. That would mean no mailing hassle, no weeks long waiting, etc., just great!
But... (there're always buts?..)
The laptop type is 2007-8JG, according to the Hardware Maintenance Manual the fan part number is 41W6407. But the Service Provider claims it's not possible anymore to order the 41W6407 (because it's obsolete) and instead they are to order an alternative, compatible one (part number 41V9932).
I am aware that these numbers are important and tiny differences between parts could result in serious hardware problems. Especially when it comes to cooling systems... And that is why I do prefer to have the one listed in the manual.
I called IBM Technical Support, the agent was not able to answer the question straight, but promised to discuss it with the engineers and get back to me later. They called me back the same day and the official answer is 'though both parts are very similar they're not compatible'.
Would you believe the SP in such a situation? 'Instant' repair is a strong temptation...But on the other hand IBM is suppose to know better what's good for their laptops, right?.. So I tend not to believe the Service Provider...
Any advices?..
I've got T60p, recently the fan has started to produce some loud noises. I took a look inside, carefully cleaned it up, but no change, I'm pretty sure the fun is just failing.
The laptop is in warranty, so no problem except I use it quite extensively and prefer the repair to be as quick as possible. I got in touch with an Authorized IBM Service Provider which was willing to replace fan in an hour time. That would mean no mailing hassle, no weeks long waiting, etc., just great!
But... (there're always buts?..)
The laptop type is 2007-8JG, according to the Hardware Maintenance Manual the fan part number is 41W6407. But the Service Provider claims it's not possible anymore to order the 41W6407 (because it's obsolete) and instead they are to order an alternative, compatible one (part number 41V9932).
I am aware that these numbers are important and tiny differences between parts could result in serious hardware problems. Especially when it comes to cooling systems... And that is why I do prefer to have the one listed in the manual.
I called IBM Technical Support, the agent was not able to answer the question straight, but promised to discuss it with the engineers and get back to me later. They called me back the same day and the official answer is 'though both parts are very similar they're not compatible'.
Would you believe the SP in such a situation? 'Instant' repair is a strong temptation...But on the other hand IBM is suppose to know better what's good for their laptops, right?.. So I tend not to believe the Service Provider...
Any advices?..
right now, so it is impossible to check the availability of these parts online... but try check back later yourself and see if these two parts are (or aren't?) available - and if they cost the same?