T61 TOUCH PAD AND USB MOUSE FREEZE (SAFE MODE OK)[solved]

[cwc]

[solved] reinstalled windows
i've had a Lenovo T61 for 3 months now.
Centrino with 1 gig of RAM.
I run Maya, 3ds Max, Notepad++, and Filzilla. Oh ya Chrome
The mouse and touchpad freezes when I try to open an application
control-alt-delete will not work unless I'm in safe mode.
It is a company laptop that has Novell installed. I usually use in th work station mode.
I need to get my files off of it. And I'd like to try a fix so the Tech Department
doesn't have it for a month
I've tried to restore back to previous setting. NO LUCK.
Safe mode works. So I'm having trouble with virus scans.
Safe mode with networking freezes.

Any ideas. I 'm more of a Mac, Linux, Server 2003 guy

[richk]

Try downloading a copy of PC Doctor from IBM to determine whether you have a hardware problem.

[Marin85]

Welcome to forum! What OS have you installed? Does this behavior occur with every program you try to open or only with the ones you mentioned? What Anti-Virus do you have?

[cwc]

Windows XP with Novell.
Antivirus: AVG I also ran CCleaner.

[Marin85]

Install Process Explorer from Sysinternals, install HijackThis from TrendMicro and post screenshot of the first one and a scan log of the second one.

Marin

[cwc]

Thanks for the tips.
Here is an output of the hijac done is safe mode

I'm having trouble including a file of the process output.
http://craigcoleman.com/process_safe_mode.bmp
Here is a url: http://craigcoleman.com/process_safe_mode.bmp

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:24:28 PM, on 1/25/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Safe mode



Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\mspaint.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe



R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.psd1.org/psd2/index.php?pgid=713

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [TPHOTKEY] C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe

O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor

O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog

O4 - HKLM\..\Run: [TpShocks] TpShocks.exe

O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray

O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon

O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [iPrint Tray] C:\WINDOWS\system32\iprntctl.exe TRAY_ICON

O4 - HKLM\..\Run: [iPrint Event Monitor] C:\WINDOWS\system32\iprntlgn.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [ZenNotifyIcon] C:\Program Files\Novell\Zenworks\bin\ZenNotifyIcon.exe

O4 - HKLM\..\Run: [NalView] C:\Program Files\Novell\ZENworks\bin\nalview.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Staff\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - Global Startup: SketchBook Snapshot.lnk = C:\Program Files\Autodesk\SketchBookPro2009\SketchBookSnapshot.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {0249ED44-B640-45BD-8066-17F81BFDC050} (VBrick StreamPlayer Components) - http://video.pasco/STREAMPLAYER1.cab

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_srl.cab

O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - http://www-307.ibm.com/pc/support/acpir.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {5459BAF4-09A9-422A-AB5C-5F114A7287B5} (CVBUI Object) - http://video.pasco/VBPLAYER.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1221176779796

O16 - DPF: {85887165-031A-4297-BC4E-6B246C120B9C} (VBrick MPEG4 Components) - http://video.pasco/STREAMPLAYER4.cab

O16 - DPF: {F50B3F13-19C4-11CF-AA9A-02608C9BABA2} (Moonlight-Elecard MPEG2 Video Decoder) - http://video.pasco/STREAMPLAYER2.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{3AC4A0EB-1C55-4C24-A978-A05EED1D84F2}: Domain = PASCO

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O20 - Winlogon Notify: LCredMgr - C:\Program Files\Novell\CASA\bin\lcredmgr.dll

O20 - Winlogon Notify: nzrNotifier - C:\WINDOWS\SYSTEM32\nzrNotifier.dll

O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe

O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: mental ray 3.6 Satellite for Autodesk 3ds Max 2009 32-bit 32-bit (mi-raysat_3dsMax2009_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe

O23 - Service: mental ray 3.5 Satellite for Autodesk VIZ 2008 (mi-raysat_VIZ2008_32) - Unknown owner - C:\Program Files\Autodesk\VIZ2008\mentalray\satellite\raysat_VIZ2008_32server.exe

O23 - Service: Novell Identity Store - Novell, Inc - C:\Program Files\Novell\CASA\bin\micasad.exe

O23 - Service: Novell ZENworks Agent Service - Novell, Inc. - C:\Program Files\Novell\ZENworks\bin\ZenworksWindowsService.exe

O23 - Service: Novell ZENworks Remote Management powered by VNC (nzwinvnc) - Novell, Inc. - C:\Program Files\Novell\ZENworks\bin\nzrWinVNC.exe

O23 - Service: Power Manager DBC Service - Unknown owner - C:\Program Files\ThinkPad\Utilities\PWMDBSVC.EXE

O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - C:\Program Files\WinPcap\rpcapd.exe

O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.exe

O23 - Service: Novell ZENworks Pre Agent (ZENPreAgent) - Unknown owner - C:\WINDOWS\novell\zenworks\bin\ZENPreAgent.exe



--

End of file - 8851 bytes

[Marin85]

...and the screenshot of Process Explorer please

[Temetka]

If you have any mouse software besides the default XP driver installed, remove it.

I just reloaded XP on a 2nd partition on my system and noticed the same problem. After checking my event logs it appears that Synaptics Enhanced mouse was crashing, thus taking the driver with it. So I uninstalled the synaptics package (which I could never really figure out what it does, since the mouse driver is built in anyways) and rebooted. I then used the system for about 3 hours straight with no problems.

[cwc]

...and the screenshot of Process Explorer please

http://craigcoleman.com/process_safe_mode.bmp

[Marin85]

BTW, you can save screenshots in .jpg as well to avoid big image sizes (in Paint change the format to save in). I´ll have a look at both things.

Marin

EDIT:sorry, I must have overseen the url with the process screenshot in your third post

[Marin85]

It would be more helpful to the post a screenshot of your processes in normal mode, not in safe mode, because I need to see what is all loaded in normal mode in order to track down the problem you are experiencing (since you work in normal mode not in safe mode, right?). The same actually applies to HijackThis as well. And it would have made things easier if you didn´t run anything else (including AV).

[Marin85]

I haven´t found anything suspicious in the HijackThis log... The screenshot of Process Explorer doesn´t have much to say anyway unless you manage to run it normal mode. From what I see in the Hijackthis log, there might be some software conflict that causes the mouse freezing...

[richk]

Try disabling the wireless adapter in the BIOS.

[Marin85]

Try disabling the wireless adapter in the BIOS.

I´m curios as to if the OP issues have something to do with the networking. He has Novell installed which probably messes with everything... and also said that "Safe Mode with networking doesn´t work" (I understand it like that the OP experiences the mouse freezing issues if he boots into safe mode with networking enabled).

[cwc]

The laptop does not work unless it is in the safe mode without networking.

I'll try to disable the wireless and the ethernet.
And see if that works.

Thanks for all the help.

by the way (What is a OP issue?)

[Marin85]

The laptop does not work unless it is in the safe mode without networking.

What do you mean by "does not work"? It cannot boot into normal mode or there is no chance to make touchpad work in normal mode, so normal mode is basically useless or what? If you want us to help you, please try to be more specific and to provide some more information. In your first post you mention that you have only 4-5 programs installed which is obviously not the case judging by the HijackThis log...

How did your touchpad, usb mouse start freezing? Did you install anything? Anything else worth mentioning?...

EDIT: The OP is you (OP=original poster)

[cwc]

Woops. The computer does works but if freezes the first time I click the desktop with a USB mouse or the TOUCH PAD after a normal boot. It hangs on "network drives can not be accessed". (possibly)

[Marin85]

Does the trackpoint work (the little red thing on your keyboard)?

[cwc]

Yes.

[Marin85]

And the trackpad?... (these are the buttons between the touchpad and the keyboard)

[cwc]

Yes. All the buttons work. BUT, only in safe mode.

[Marin85]

Ah, ok, my hope was that unlike the touchpad, trackpoint and trackpad would work in normal mode...

It hangs on "network drives can not be accessed". (possibly)

Well, then it´s probably some issue with the Novell software. Did you try disabling networking from BIOS and then booting into normal mode to see if you still experience the same freezes?

[cwc]

Ya. I tried that. Same result. the normal boot desktop just freezes.

[Marin85]

What Lenovo software do you have installed on your ThinkPad? Try uninstalling synaptics and reboot to check it the trackpoint or usb mouse work in normal mode. If not, uninstall Access Connections (if you have it installed) and reboot to check that too.

Marin

[richk]

I really think it is trying to connect to a network server.

[Marin85]

I really think it is trying to connect to a network server.

So, you mean the issue might just be some improper setting in Novell or even a bug?...

[richk]

I don't know, but I would disable one or both (wired or wireless) in BIOS and try like that.

[Marin85]

I don't know, but I would disable one or both (wired or wireless) in BIOS and try like that.

I believe the OP has already tried this out - to no avail...