Thinkpads Forum

I am trying to activate the Password Reset Service for Power-On and Hard Drive password available in the Security -> Passwords settings of the BIOS. The current setting for this feature is "Enabled, In Progress". The BIOS sidebar help tells me that in order to complete activation for this function to open the Create Recovery Media application and "follow instructions". I am lost, there is nothing there about the Password Reset Service. I have already created the Recovery disks and even a Rescue Media disk.

I did find that in the Client Security Solution application, under the advanced tab there is a "Setup Hardware Password Reset" function but it is greyed out!

Since this function is available for selection in my T61 BIOS I expect to be able to use it.

I am using the Windows logon password recovery function in Client Security with no problems.

Any ideas??

Thank you!!

PS. I don't want to circumvent any passwords, I just want to activate the Hardware Password Recovery function in case I ever need it.


Thinkpad T61 766301U Vista Business 32
Installed BIOS: 7LETC5WW (2.25-1.08) Release Date: 2009/01/08
Client Security Solution version: 8.20.0023.00
Rescue and Recovery version: 4.21.0015.00

UPDATE:
In case anyone cares, I was finally able to figure out how to activate the Hardware Password Reset feature in my T61. Here is the solution, at least in my case:

1)Found the file in Program Files->Lenovo->Client Security Solution->HwPwReset.exe

2)Ran the file and followed the instructions

3)A "Secure Environment" was created in the hardrive and the laptop restarted

4)The laptop booted into the Secure Environment where I was asked to establish 3 security questions and answers.

5)The laptop restarted and the status of the Pasword Reset function in BIOS changed to Registered.

Now if I ever forget the Power-on or Hardrive passwords all I have to do is press F12 on boot-up, select Password Reset option, answer my security questions and voila, passwords are reset or removed. Very nice!

BTW, I called Lenovo technical support twice and after talking to 3 "techs" and one supervisor they had no clue on how to do this. Go figure!