August 2009 - another battery recall (sort of) for T60s
Posted: Fri Aug 07, 2009 7:07 am
All,
Lenovo has announced a new battery replacement program for selected batteries experiencing "Irreparable damage" or "Battery can not be charged" for a limited time beyond the warranty period.
Like previous programs of a similar nature, this is web-only fix-on-fail replacement. Authorized service providers are not eligible to submit claims for batteries failing outside of the warranty period. Batteries within the first year warranty should be handled business as usual and claims filed accordingly. Please see below for more details.
________________________________________
This email is to make you aware of a Lenovo battery program we are announcing to address a customer issue. Please note that this is not a recall or a safety issue. It is a performance issue which impacts a small percentage of batteries depending on usage conditions.
Please see the Program Highlights and link below for more details.
Program Highlights:
• The failing Battery has low capacity (run time) or shows an “Irreparable damage” or “Battery cannot be charged" error message.
• Affects batteries in some ThinkPad T60/T61/R60/R61/X60/X61. There are 10 affected part numbers.
ThinkPad Battery FRU part number
R60, R61, T60, T61 42T4546, 42T4566, 92P1141
X60, X61 42T4550, 42T4567, 42T4568, 92P1169, 92P1173, 93P5028, 93P5030
• This program will provide free replacement of affected (failing) batteries.
• Failing symptom, solution, Battery Diagnostic Tool and Q’s & A’s are available on Lenovo Web site http://www.lenovo.com/support under “Lenovo Special Service Programs”.
• Customer must run the Battery Diagnostic Tool that is on website to qualify for a free replacement.
• Battery must be in failing state to be eligible for replacement.
• Replacement process is not through the normal FRU replacement process, it is a completely separate special service program. (web only)
• Pro-active replacement of customer’s complete install base is not supported, only failing batteries are eligible.
• Lenovo’s supplier partner will do fulfillment worldwide except in China, Japan, Korea, Hong Kong, & Taiwan.
http://www.lenovo.com/support/site.wss/ ... ATT-082009
Lenovo has announced a new battery replacement program for selected batteries experiencing "Irreparable damage" or "Battery can not be charged" for a limited time beyond the warranty period.
Like previous programs of a similar nature, this is web-only fix-on-fail replacement. Authorized service providers are not eligible to submit claims for batteries failing outside of the warranty period. Batteries within the first year warranty should be handled business as usual and claims filed accordingly. Please see below for more details.
________________________________________
This email is to make you aware of a Lenovo battery program we are announcing to address a customer issue. Please note that this is not a recall or a safety issue. It is a performance issue which impacts a small percentage of batteries depending on usage conditions.
Please see the Program Highlights and link below for more details.
Program Highlights:
• The failing Battery has low capacity (run time) or shows an “Irreparable damage” or “Battery cannot be charged" error message.
• Affects batteries in some ThinkPad T60/T61/R60/R61/X60/X61. There are 10 affected part numbers.
ThinkPad Battery FRU part number
R60, R61, T60, T61 42T4546, 42T4566, 92P1141
X60, X61 42T4550, 42T4567, 42T4568, 92P1169, 92P1173, 93P5028, 93P5030
• This program will provide free replacement of affected (failing) batteries.
• Failing symptom, solution, Battery Diagnostic Tool and Q’s & A’s are available on Lenovo Web site http://www.lenovo.com/support under “Lenovo Special Service Programs”.
• Customer must run the Battery Diagnostic Tool that is on website to qualify for a free replacement.
• Battery must be in failing state to be eligible for replacement.
• Replacement process is not through the normal FRU replacement process, it is a completely separate special service program. (web only)
• Pro-active replacement of customer’s complete install base is not supported, only failing batteries are eligible.
• Lenovo’s supplier partner will do fulfillment worldwide except in China, Japan, Korea, Hong Kong, & Taiwan.
http://www.lenovo.com/support/site.wss/ ... ATT-082009