Warranty purchase and coupon offer timing on a T61p

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mixz1 · #1 Post by **mixz1** » Fri Jul 30, 2010 9:59 am

The extended warranty is ending on my T61p. I contacted Lenovo and bought a 1 year post warranty extension for $149.00. The expiration of my warranty was announced repeatedly by the ThinkVantage Toolbox application. Today, a week after shelling out the $149.00, the ThinkVantage Toobox hands me a message with a coupon code for a 20% discount. Really keen marketing automation. To say that I am displeased is an understatement.

Edit: In respnse to this: We have included your complete order information below. If you have any questions
about your order please call XXXXXXXXXXXXX toll free at (866)428-4465 or e-mail XXXXXXX@directlenovo.com.
I sent an email to complain. The email that I sent was directed to the sales agent who emailed me order confirmation quoted above. It bounced back with a no such user. Grrr.

crashnburn · #2 Post by **crashnburn** » Fri Jul 30, 2010 12:47 pm

[censored]! Sneaky... maybe this was sent out in emails to people? Anyone.

Is it a one time use coupon or can be used by anyone for Warranty.
Could you share this coupon with me since I should be doing a Warrany upgrade in 1-2 months?

mixz1 · #3 Post by **mixz1** » Fri Jul 30, 2010 12:52 pm

crashnburn wrote:*****Expletives removed by Moderator*****! Sneaky... maybe this was sent out in emails to people? Anyone.

Is it a one time use coupon or can be used by anyone for Warranty.
Could you share this coupon with me since I should be doing a Warrany upgrade in 1-2 months?

USAXLTTAP1 IS THE COUPON CODE.

crashnburn · #4 Post by **crashnburn** » Fri Jul 30, 2010 7:03 pm

USAXLTTAP1 IS THE COUPON CODE.
Thank you. I am just curious.. When was your warranty set to expire (date) and when the coupon was brought up by Toolbox. Maybe its some kind of automated thing X amount of time before expiration.

Would be nice to know.

mixz1 · #5 Post by **mixz1** » Fri Jul 30, 2010 7:19 pm

crashnburn wrote:USAXLTTAP1 IS THE COUPON CODE.
Thank you. I am just curious.. When was your warranty set to expire (date) and when the coupon was brought up by Toolbox. Maybe its some kind of automated thing X amount of time before expiration.

Would be nice to know.

Expires on Aug 10, 2010. Warranty extended on July 20, 2010. Coupon arrived July 27, 2010.

Warranty purchase and coupon offer timing on a T61p

Warranty purchase and coupon offer timing on a T61p

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