Thinkpads Forum

The extended warranty is ending on my T61p. I contacted Lenovo and bought a 1 year post warranty extension for $149.00. The expiration of my warranty was announced repeatedly by the ThinkVantage Toolbox application. Today, a week after shelling out the $149.00, the ThinkVantage Toobox hands me a message with a coupon code for a 20% discount. Really keen marketing automation. To say that I am displeased is an understatement.

Edit: In respnse to this: We have included your complete order information below. If you have any questions
about your order please call XXXXXXXXXXXXX toll free at (866)428-4465 or e-mail XXXXXXX@directlenovo.com.
I sent an email to complain. The email that I sent was directed to the sales agent who emailed me order confirmation quoted above. It bounced back with a no such user. Grrr.

[censored]! Sneaky... maybe this was sent out in emails to people? Anyone.

Is it a one time use coupon or can be used by anyone for Warranty.
Could you share this coupon with me since I should be doing a Warrany upgrade in 1-2 months?

crashnburn wrote:*****Expletives removed by Moderator*****! Sneaky... maybe this was sent out in emails to people? Anyone.

Is it a one time use coupon or can be used by anyone for Warranty.
Could you share this coupon with me since I should be doing a Warrany upgrade in 1-2 months?

USAXLTTAP1 IS THE COUPON CODE.

USAXLTTAP1 IS THE COUPON CODE.
Thank you. I am just curious.. When was your warranty set to expire (date) and when the coupon was brought up by Toolbox. Maybe its some kind of automated thing X amount of time before expiration.

Would be nice to know.

crashnburn wrote:USAXLTTAP1 IS THE COUPON CODE.
Thank you. I am just curious.. When was your warranty set to expire (date) and when the coupon was brought up by Toolbox. Maybe its some kind of automated thing X amount of time before expiration.

Would be nice to know.

Expires on Aug 10, 2010. Warranty extended on July 20, 2010. Coupon arrived July 27, 2010.