old ez-serve number?

Message

peggy · #1 Post by **peggy** » Mon Oct 18, 2004 4:42 pm

Is the old EZ-Serve number (800-772-2227) gone?

I tried it and was told it was disconnected.

I was able to get to ibm for the help I needed but was just curious.

Thanks . . . Peggy

JHEM · #2 Post by **JHEM** » Mon Oct 18, 2004 4:54 pm

It's 800 887-7435. Has been for years.

Regards,

James

selvan777 · #3 Post by **selvan777** » Tue Oct 19, 2004 12:52 am

Don't rely on all they say. I called to inquire on a larger HDD and they insisted that a 20GB is the max even though I repeatedly told them I see larger drives available on IBM.com.

Go figure!

JHEM · #4 Post by **JHEM** » Tue Oct 19, 2004 10:07 am

Selvan,

I'm sure that what they said is the 20GB HD is the largest HD that's "supported".

Meaning, that's the largest HD that IBM has tested in that particular system. The largest HD IBM "supports" in the 600X is a 20GB, even though we all know that they will run just fine with the latest 100GB HD.

Regards,

James

selvan777 · #5 Post by **selvan777** » Tue Oct 19, 2004 11:43 am

James,

I'll highlight that the conversation began with the fact that my warranty had already expired. Simple business techniques would want to promote sales but this guy kept insisting that largest drive I could fit was a 20GB, period.

I think if I was to have just called back and spoke with a different sales person it would have been different.

JHEM · #6 Post by **JHEM** » Tue Oct 19, 2004 11:54 am

Selvan,

If you were speaking to a sales wonk, he was reading from a script containing the "correct" corporate position.

These aren't free-thinkers we're talking about, they're sales drones, and the only info they have access to is that shown on the IBM sales website which, given the age of your X20, will be little to none.

Regards,

James

selvan777 · #7 Post by **selvan777** » Tue Oct 19, 2004 12:03 pm

Than it's true, don't simply accept what they say (sales will answer the # called). Ask to speak to a tech to confirm (if need be).

JHEM · #8 Post by **JHEM** » Tue Oct 19, 2004 1:19 pm

selvan777 wrote:Than it's true, don't simply accept what they say (sales will answer the # called). Ask to speak to a tech to confirm (if need be).

No, sales doesn't answer the 800 887-7435 number I posted, only support.

But, even first tier support reps are reading from scripts and will parrot the corporate thought.

Regards,

James

selvan777 · #9 Post by **selvan777** » Tue Oct 19, 2004 4:54 pm

Well, call the person answering the phone what you may but none the less he/she is an IBM Rep and I'm glad I didn't accept the outcome of the call because otherwise I'd still be putting on a 20GB.

selvan777 · #10 Post by **selvan777** » Wed Nov 03, 2004 5:49 am

the above post was edited

old ez-serve number?

old ez-serve number?

Who is online