Thinkpads Forum

hi, i just posted this in the windows subforum but would appreciate help from x60s owners.

http://forum.thinkpads.com/viewtopic.ph ... 390#174390

i have a x60s and am receiving an error message when i try to disable the intel pro 100/1000pl lan adapter. It reads "Error disabling Connection", it is not possible to disable the connection at this time. this connection may be using one or more protocols that do not support Plug and Play, or it may have been initiated by another user or the system account" (fyi, there is only 1 account on the comp which is my administrator account)

However, I can sometimes disable the adapter without an error message through device manager or through thinkpad configuration, but when I reboot the adapter enables itself again. Note, this is all without a cable connected to it as i use wireless most of the time.

I tried a bunch of troubleshooting already including, uninstalling, reinstalling factory preload, drivers, access connections and combinations from all the former.

I just got of the phone with tech support in atlanta, GA since i am still within my 30 days and want to ensure that this is not a hardware problem. Frankly the tech as well as the lead tech who stepped in on the call were very unprofessional and confrontational about this issue and were really of no assistance.


Therefore, those with the x60s, could you go to network connections and see if you get the same error message when trying to disable the lan adapter? I have a t42, dell latitude, and dell desktop in my household all running xp pro with similar software and have never had this problem. I like to disable the lan (not uninstall) when not in use so I dont have the disconnected icon in the task bar (not sure if it also saves battery life).

My 30 days is quickly approaching so any help would be appreciated so I get this issue resolved asap.

p.s. on a side note, im somewhat hotheaded now because of the tech call, have any of you ever experienced the same and if so did you take any action such as writing a letter or speaking to a customer service rep.

thanks.

You have to disable it through either the Thinkpad "configuration" program or through the BIOS or you'll get that message.

i have a fresh installation of window xp pro and i don't not have any problem disabling or enabling any of the connections under Network Connections. Perhaps as SMVP6459 pointed out, you need to do it using the ThinkPad utility program if you have that installed.

I have the same problem. I use Thinkpad configuration to bypass the winxp error msg.

Maybe Access Connection prevent you from doing this ?

I suspect it's Access Connections causing the problem. I used to get that error message on WinXP also, but I recently uninstalled Access Connections and I have not experienced the problem again.