Thinkpads Forum

X61 Tablet ordered 2nd July, estimated delivery 27th July, actual delivery date 10th August.

http://forum.thinkpads.com/viewtopic.php?t=44909

BTW, the link to the Lenovo UK page with my SVGA+ model is dead. This is the model: http://www5.pc.ibm.com/europe/products. ... esite=cema

gdavis wrote:David,

On my order sheet it does say 7,200 for the DVD drive, so I think it is still correct, but then I'm not sure I'd notice the difference....

The 7k200 is a 200GB drive. It is a very new item. Must be a typo. (Like "SXGA" without the "+")

I don't understand why when calling their sales phone line it takes 20 minutes to half an hour to get through to someone. Surely they would have the sense to put have enough lines and sales people that potential customers (as well as actual customers waiting for machines) won't get frustrated and migrate to a competing manufacturer? It is really strange..... (as well as frustrating, annoying, maddening, etc)

noetus wrote:I don't understand why when calling their sales phone line it takes 20 minutes to half an hour to get through to someone. Surely they would have the sense to put have enough lines and sales people that potential customers (as well as actual customers waiting for machines) won't get frustrated and migrate to a competing manufacturer? It is really strange..... (as well as frustrating, annoying, maddening, etc)

I've waited for over an hour once. Add to the fact that no one ever gets back to you, and they have absolutely NO information as to the status of your order. They're lucky that they have great products.

thaug wrote:They're lucky that they have great products.

Yes, but WHY do they do this? It simply isn't rational... And it's absolutely maddening....

OK, so I have been waiting for nearly an hour now...

I originally ordered my X61 Tablet with sxga+ screen on June 22nd, and it shipped on July 2nd, arriving July 9th, but within 12 hours the system board had totally failed and I sent it back and reordered on July 10th. The ship date was August 10th for the reordered X61t, which was yesterday... no sign of it shipping. This afternoon I wasted 4 hours, 2 minutes, and 21 seconds on hold on a single call to Lenovo customer service waiting for someone to answer (I checked my mobile phone log, and that was what it told me - is this a record?). Tonight I get an email from them with a re-scheduled ship date of September 12th.

ARGH!

This is truly a tale of woe. Does anyone pity me ??

For some consolation (please), has anyone had any luck trying to get a discount from Lenovo for such an experience? (I dread getting back on the phone to customer service, however.)

I believe people have gotten money back for such experiences. Just remember, the noisy hinge gets the oil.

Wow,

in transit Aug 13

expected delivery Aug 14

Thank you Lenovo!

model: x61t w/ multiview-multitouch, 4 cell, 1Gb(1 Dimm) RAM, 80gb(5400rpm) hd, intel turbo mem, vista business (although i'll dual boot into linux)

Ordered: 2007.08.04
Original ESD: 2007.08.23
Shipped: today, 2007.08.13 (w/ 2 day shipping, so it should get here the 15th or so)

This totally made my day because I'm leaving the country on the 21st for a month, and when I saw the original ESD I thought that I wouldn't be able to bring it with me. Yay for shipping early

So I contacted Lenovo about the very long time they are taking to complete my order (which was a replacement order for a X61 tablet that died within 24 hours of delivery) - see post above - and this is what they said:

"Thank you for contacting Lenovo, the makers of ThinkPad and ThinkCentre products!

We have received your email regarding your order xxxxxx.

We have submitted your order to two places for assistance: to our supply team to try and expedite the order via priority in parts allocation and configuration, and to our management staff to see if we can get some compensation for the extended wait.

Lenovo has built a decades old reputation on excellent customer service with excellent products. Your service experience to this point is not one we wish to duplicate. We appreciate your patience and will do all we can to have your ThinkPad delivered to you as quickly as possible.

If you have further questions or concerns, please feel free to contact us at 1-866-42-THINK (84465) option number 2,

We will be happy to assist at that time.
Once again thank you for contacting Lenovo.

***Please reply to this e-mail for further assistance.***"

So at least they are trying to do something about the problems with my order, which makes me feel much better (and it is likely that the delay is not their fault, but a problem with their suppliers, e.g. of the SXGA+ screens).

My fading hope in Lenovo customer service has returned, at least for the meantime....

goodmami wrote:model: x61t w/ multiview-multitouch, 4 cell, 1Gb(1 Dimm) RAM, 80gb(5400rpm) hd, intel turbo mem, vista business (although i'll dual boot into linux)

Ordered: 2007.08.04
Original ESD: 2007.08.23
Shipped: today, 2007.08.13 (w/ 2 day shipping, so it should get here the 15th or so)

This totally made my day because I'm leaving the country on the 21st for a month, and when I saw the original ESD I thought that I wouldn't be able to bring it with me. Yay for shipping early

Lucky son of a gun. I ordered mine on 8/1 and my ESD is 8/22 and still in process...

SXGA+ Win XP Tablet 512mb 160gb 4cell+8cell

Order Date 7/8
ESD1 8/9
ESD2 9/11
Ship Date 8/15
Arrival Date 8/16

They overnighted it for me, that was nice Makes up for sending it to the wrong address

Order date: 8/12/2007
Est Ship date: 8/30/2007

Waiting ... Hoping the ship date does not get pushed back.

Ordered a X61 Tablet through a friend.

Order: 8/12
Build Date on the label: 8/13
Arrived Date: 8/16
Estimated date:8/30

X61s
Order date: 8/1
ESD: 8/22
Just received a very explanatory and concise e-mail from Lenovo stating:

Dear Customer

We apologize, but we are unable to ship one or more items on your order but anticipate shipment within 1 to 30 days of this notification.

Ah, very helpful, thanks Lenovo! 1 - 30 days is very specific. I appreciate it.

This is ridiculous considering that others who ordered the same machine 1 day before me had theirs shipping within 6 days. What's going on here, Lenovo?

I guess on 8/23 I'll be on the phone and hopefully getting $100 back to use on my self RAM upgrade.

x61s
Order Date: 8/2
ESD: 8/21 (today)

ESD changed to 8/23 this morning.

From other peoples past experiences... do they generally stick to the new ESDs? or is it usually just some bogus delay that continues to get the SD pushed back multiple times?

Im still hopefull Ill have my new thinkpad some time next week.

It's generally bogus. Sometimes they give you a ridiculous second ESD then end up shipping a day after your original ESD - or different combinations. It varies.

I'd be angry is yours ships before mine does =(

@Antioch

So did yours ship on time? Just curious... wondering what the delay is on mine. Today they bumped it back to 9.7.07

Mine got bumped back to 9/10

Ordered 8/23: Thinkpad X61s w/ Ultralight screen, 2gb ram, 100g 7200rpm drive, 1gb flash memory, Intel wireless-N card, 8-cell battery and bluetooth. Estimated ship date of 9/11. I'll post again once it actually ships.

-Fin

ordered an X61s with the ultralight screen on 8-12, ESD is 8-30. hope to get it soon, I start school this monday!

I don't want to disappoint you, but it is likely it won't ship on the ESD. Myself and a number of other people have ordered one on 8/1 and our ESD was pushed back to 9/10 (I think they use a generic ESD calculated from your purchase date which is not reflective of their factory conditions). So if Lenovo really does manufacture their machines in a queue (first come first serve) you probably won't get yours for a while.

However, I have seen people who ordered their and it was shipped 6 days later - so who knows! Their ESD system is so broken.

that's not good, I might cancel the order if I like the X30 I just bought. waiting a month is a bit much.

Woot!

just happened... "Status: Shipped on 08/27/2007"

@Antioch... you ordered the day before me... yours go out in this wave as well?

Finally, my order status says something new after saying "In progress" for 15 days:

Status: Shipped on 08/27/2007

ed wrote:Order date: 8/12/2007
Est Ship date: 8/30/2007

Waiting ... Hoping the ship date does not get pushed back.

Sweet!

Mine shipped on the 27th as well. Finally... finally....

Time to order the upgrade components (RAM, HD, Case).

Just checked the status on UPS site, it is in U.S. now, but what the hell does "BEING HELD BY BROKERAGE" mean? Has anyone seen this before?

LOUISVILLE, KY, US 08/28/2007 4:03 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

ed wrote:Just checked the status on UPS site, it is in U.S. now, but what the hell does "BEING HELD BY BROKERAGE" mean? Has anyone seen this before?

LOUISVILLE, KY, US 08/28/2007 4:03 P.M. THE SHIPMENT IS BEING HELD BY BROKERAGE FOR REASONS BEYOND UPS' CONTROL

It's there for customs. It shouldn't take more than 24 hours to go through.

Apparently this is because Lenovo routinely screws up their customs paperwork... thus all the packages in the shipment with screwed up paperwork are delayed until Lenovo resubmits the papers without errors in them.

Fingers Crossed that it gets fixed tonight... if the shipment sits in holding for too long they will start to access fines on Lenovo as well as UPS so both companies involved have reasonable incentive to get this fixed ASAP.

I hope for all of us that the wait wont continue to drag out... Im a little extra [censored] off that I paid for 2nd day shipping when a Lenovo screw up could potentially make it take up to a week more.

Perhaps I can call and get something out of it but Id rather just have my x61s.

Mine also shipped august 27, and also being held by brokerage. Very cool, ordered august 12, estimated ship august 30, shipped august 27. Very happy about that.

Woot!