ryengineer wrote:shfawaz wrote:Simply refuse the laptop at the time of delivery whenever UPS comes to deliver. If you accept, you have to go thru the RMA process and pay for return delivery. This way, you simply refuse the shipment and it goes back to Lenovo and you get automatic credit and you don't pay for it to go back.....snip
I would strongly recommend against doing that. One must obtain RMA to return a product to lenovo otherwise lenovo wouldn't be responsible in case of package loss:
Return Policy wrote:To initiate a return, contact 1-866-428-4465 to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the product and all accessories in the unopened original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA. Incomplete returns will not be accepted for any reason. Returns that do not follow these steps may be refused by Lenovo, and customer assumes risk of loss and damage for packages returned without an RMA. Please allow 8-10 business days after the item is returned for the processing of your credit.
I disagreee. Thats simply not true with Lenovo (or any other vendor who ships products online). RMA's are NOT required for shipments that you refuse. Once you refuse the package, the courier remains responsible for making sure it goes back to the original shipper. If you accept delivery, then an RMA is needed and returning becomes a whole different ballgame.
I've done business with Lenovo and IBM alike ever since the the first Thinkpads shipped, and I re-sell them for a living. It is common practice and an acceptable method of canceling your order when the product has been shipped and is no longer wanted or needed. Since Lenovo offers a 30 day money back guarantee, you're not doing anything you're not entitled to do under the purchase agreement.
In fact, Lenovo would rather you REFUSE delivery rather than accept and return via RMA. If you refuse their shipment, they know the package was never received, handled, opened or used by the intended recipient, and can be resold as new, whereas an RMA return, even if it isn't opened or used by the customer, still has to be opened and inspected upon return to make sure that the customer returned the exact product and configuration shipped to them before they issue credit, which means that Lenovo ultimately has to sell this as a refurbished product thus costing Lenovo money.
Most online shoppers use credit cards to order product. And vendors that accept credit cards don't get paid for a shipment unless there is proof that the intended recipient (i.e. cardholder/authorized user) took delivery of that shipment in cases of dispute. If the vendors chosen courier somehow botches the delivery or even the refused shipment enroute back to the vendor, they become responsible for the lost, damaged, or even stolen item.
Absent a cardholder signature or positive proof that the cardholder/authorized user received or signed for it, the intended recipient does not have any obligaton to pay for the lost or never delivered package no matter whose fault it is, and Lenovo and every other vendor knows this, hence the signature required and refused shipment option.
Homepage
Forum
Drivers
HMM
MTM
Feed
