Thinkpads Forum

Regards,

Does anybody know for certain if it is possible to change shipment address AFTER the order is placed, but BEFORE the machine is actually shipped.

I am in a Catch 22 with my strict travel deadlines on the one hand and shipment uncertainties on the other, so the ablity to change my postal address in the time between the order placement and the actual shipment date would help me a lot.

I ordered my X60s in June of this year, and in the excitement of getting the order exactly the way I wanted it, the sales person and myself forgot to change the shipping address to my work instead of my home address. I called and was told that after ordering the shipping address could not be changed. I hate to be the bearer of bad news but in my case they couldn't change it. Who knows, maybe in your case it will be different. Nothing is written in stone.

Kim

In my case, they told me they cannot change the shipping address but can put out a note to UPS to bring the laptop to the correct destination. But this was never done and I had to go through hell to get the person living at my old address to ship the laptop to me.

yiplong wrote:In my case, they told me they cannot change the shipping address but can put out a note to UPS to bring the laptop to the correct destination. But this was never done and I had to go through hell to get the person living at my old address to ship the laptop to me.

I do not understand what prevents them from changing a computer entry before it is printed out as a shipping label. Or do they give UPS a shipping box right at the time of pacing the order so that they could cling to it dearly for 4 weeks?

madana wrote:

yiplong wrote:In my case, they told me they cannot change the shipping address but can put out a note to UPS to bring the laptop to the correct destination. But this was never done and I had to go through hell to get the person living at my old address to ship the laptop to me.

I do not understand what prevents them from changing a computer entry before it is printed out as a shipping label. Or do they give UPS a shipping box right at the time of pacing the order so that they could cling to it dearly for 4 weeks?

I would say supply chain logistics and security reasons.

At larger retail/ecommerce places your fulfillment operations (e.g. pulling order out of inventory, packing it and shipping it out) are handled separately from your order sales/management. Sometimes fulfillment is even outsourced to a third party company. In Lenovo's case, I'm guessing fulfillment is done out of China because that's where your inventory and manufacturing is.

So when you place an order and it's all paid for, Lenovo's order system electronically transmits the order to their fulfillment center. That order probably only gets sent once so you don't risk having duplicates. Once it's there, your order is pretty much locked in unless it's cancelled. Don't forget your order is one of thousands they probably get every day and having them editing one is not efficient. Also, you don't want the fulfillment center potentially redirecting orders without anyone noticing before it's too late.

This is not unique to Lenovo, if you ever place an order on Amazon.com, you'll notice that at some point after your payment is accepted that they inform you that "Your order is being prepared for shipment and cannot be changed".

I asked for a shipping address change for an RMA since I'm at school now instead of at home - and they couldn't even do that pre-ordering the exchange. You can always try calling to see what they could do. The sales people are pretty helpful - they can call UPS and do an address-forwarding order to get it sent to your proper address.

Good luck!

lightnk102 wrote:I asked for a shipping address change for an RMA since I'm at school now instead of at home - and they couldn't even do that pre-ordering the exchange. You can always try calling to see what they could do. The sales people are pretty helpful - they can call UPS and do an address-forwarding order to get it sent to your proper address.

Good luck!

Thank you and others for sharing your views and experiences.

I wrote to Lenovo and this is what they had to say:

If the address needs to be changed to an alternate shipping address, we can contact UPS once the order ships and request for the change to be made, we don't normally make changes to the
actual order such as the address as it delays the shipment.

I placed the order today and it says it ships on 9/28 while dock station and stuff ship separately on 10/04

Lenovo definitely has a lot of homework to do on inventory and shipment.

Don't count on Lenovo representative to contact UPS and get your shipping address changed. I called twice, both times they said they will notify UPS of my new address, and yet, laptop still went to my old address.
They are refusing to reimburse me for the money I had to pay the man to forward my laptop to me. They said they will have UPS conduct aninvestigation and pick up the laptop if it can be located and ship it to me free of charge, but cannot reimbuse the cost if I ask a 3rd party to ship it.
Given how incompetent Lenovo had been at handling my order, I rejected their proposal and paid the guy to ship to me, received my laptop 2 days later. If it were up to Lenovo, I would probably still be waiting now.

I placed the order today and it says it ships on 9/28 while dock station and stuff ship separately on 10/04

Lenovo definitely has a lot of homework to do on inventory and shipment.

Last week I ordered 1 X60s with X6, 2 T60's with mini-docks, and 1 T60p with mini-dock. My order showed that it would ship the X60s on 9/10/06 and the T60's on 9/18/06. Needless to say, two days later, I received an email from Lenovo saying my computers had been shipped. The X60s was shipped on it's own while the T60's were shipped the next day (T60 minidocks sent separatly, also)--all will be arriving UPS tomorrow morning.

I guess what I'm trying to say is.... there is a lot of hope with them shipping before their "estimated" dates.

From what I gather, Lenovo shipment is a mixture of horror and wonder stories, so all is left for us is to pray and keep our fingers crossed.

madana wrote:From what I gather, Lenovo shipment is a mixture of horror and wonder stories,

It has been my experience over the last 9 months (while purchasing a very large number of new ThinkPads for my company) that it's like two completely separate worlds.

1) The product side, where they are delivering great products.

2) The sales/marketing/adminstrative side: where they are inconsistent, unreliable, apathetic, confused, and quite disorganized. The experience on this side has been more horror than wonder...

Just to confirm that it is indeed possible to change your shipping address, but you will have to go through your sales representative, who will send a note to UPS asking them to re-route the shipment.

They were willing to do it in my case, but the shipment was already too far into the process and reached in 1.5 days before the UPS even received the note.

But the option is definitely there.