Recovery Disk

[First Light]

I received my new X60s ten days ago and called TS today to order a "Recovery CD" as I have with previous TP's.

Well . . . . . . TS said I should create my own Recovery Disk. Well, I don't have a docking station or a CD burner to plug into my X60s, and I told the TS guy that. He said oh, and said to hold on as he went to his supervisor for a ruling. The supervisor told him to tell me now that they were under Lenovo that if they furnished me with a recovery CD it would cost me $45.

Anyone else have this experience, or have any thoughts about obtaining a recovery CD from Lenovo?

[smvp6459]

I bet if you had some sort of re-occurring BSOD so that you couldn't boot into XP anymore and the recovery feature wasn't working, they would send you a free CD.

[Kyocera]

Or tell them that you got a CD burner tried to make the CD's and you get a "file not found error or something".

[kim.weller]

Just keep calling and eventually they may send it for free. I really think this is a bad policy for Lenovo. I had an issue where I was getting this error: Rescue and Recovery can not obtain the enviroment drive letter and would not install!

I called and got it escalated to a 1st level tech who had me fdisk both the Windows partition and the IBM Servive partition that allows you to create the recovery disks. Then he had me boot to a floppy and run the command fdis /mbr which really wiped the drive, That was the only way I could get the latest version of R&R to install.

Of course I had the CD's which a technician got approval from his manager to send to me for free. If you delete the service oartition you have to have the CD's to recreate the partition to restore your system. Previously I had been told that it would cost me money to obtain. I am not cheap but when I pay $2823 for a laptop I expect to be able to rebuild it clean.

Kim Weller

[kim.weller]

Correction!

That should read fdisk /mbr

Kim Weller

[kim.weller]

2nd Correction:

oartition should read partition. \\

Kim Weller