Can I demand replacement instead of repair?

X60/X61 series specific matters only.
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rexy
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Posts: 53
Joined: Sun Feb 26, 2006 5:09 pm
Location: NYC

Can I demand replacement instead of repair?

#1 Post by rexy » Sat Feb 17, 2007 5:48 pm

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I have been having problems with my T.P. (x60s 170463U) for months now.
It sometimes is difficult to start, other times it starts then freezes within the BIOS or within 5 minutes of loading Windows.
Once I pass that 5 minute mark it runs fine.
Even though the problem has existed for a while, it is getting worse it seems.
I have contacted Lenovo Tech several times and followed every recommendation from them.
-Going thur MSCONFIG repeatedly.
-Reloading X.P. from the BIOS.
-Reinstalling X.P. twice from the R&R disc they sent me.
-Resitting the Memory. (I bought two 1GB to replace the original 512)
-Replacing the Memory (Both Chips.)
-Replacing the HD twice at their recommendation.
-Reinstalling X.P. yet once again.
ALL the other times I called, they said the above items were most likely the cause.. (NOW they are finally saying it might be the Motherboard. )and they want me to mail it in (I still have a couple of months under the basic warranty left)
My question is, since I have followed everything they said, and I have acted like their free technician (troubleshooting, replacing parts , loading operating systems and so forth)
Can I say enough is enough, I just want a new system ( no upgrade, just the same model) and refuse to have them replace the Motherboard?
Something about them ripping the TP apart and changing the guts
is not something I would prefer done.
My other reasoning is I feel I went though all this grief, time, expense and effort
for nothing, just for them to do what they should have done in the first place.
( have me send my system in for service long ago.)
And what if the TP in working fine that particular time they start it up? (which it does at times)
They are going to think everything is OK and are going to return it back to me un-Fixed,
Then I have to re-send it back in once again. :banghead:
Since a motherboard is such a major repair item , can I demand an out-right replacement ( again, I am not looking for a up-grade, just the same model) even though I am under the basic (Easy Serv) warranty?

Thanks, Nick

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sugo
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Joined: Thu May 27, 2004 11:54 am
Location: Seattle, WA

#2 Post by sugo » Sat Feb 17, 2007 6:24 pm

It's worth asking Lenovo for a new machine. But then replacing motherboard is not really that scary.
X61

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