Warranty Service, should I get onsite or depot?

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pudding · #1 Post by **pudding** » Mon Jun 04, 2007 10:11 pm

I would like to ask for your opinions on warranty services. I'm a college student with 2 more years to go and I'm debating whether I should get On site warranty service upgrade or depot Protection Service or On site Protection Service. I'm going to purchase a x61t with american express, which is going to up the warranty by an additional year so I think I'm gonna go with a 1 year service and have Amex up it to 2.

Also, do you think I should buy a spare stylus?

Thanks.

gongo · #2 Post by **gongo** » Tue Jun 05, 2007 8:36 am

are you near a depot? if not, on site. you can look on the lenovo website, put in your zipcode and find the nearest depot. any major city will have several.

do you lose your keys a lot? Do you lose writing pens a lot? (not because people borrow them and don't return them) if so, get another digi pen.

kengetz · #3 Post by **kengetz** » Tue Jun 05, 2007 8:59 am

I've used depot service, and in my experience, they tend to break things just as often as they fix them. I could be alone in this experience, but it hasn't always been a good one. One time, they "lost" the DVD drive in the laptop. One time, they fixed the problem I had had, but broke something else. Because I'm far from a depot, I now go with on-site service, and it has been nearly perfect for me. You call, a person comes out with a part, and fixes it. I've used the on-site service several times over the past three years, and in every case, I've said "Gee, I'm glad I purchased this!" Of course, I just purchased a X61t and the on-site service was 10% of the total purchase price. But I still think it's worth it. -- Ken

#4 Post by **ryengineer** » Tue Jun 05, 2007 9:18 am

kengetz wrote:But I still think it's worth it. -- Ken

I agree with Ken.

pudding · #5 Post by **pudding** » Tue Jun 05, 2007 10:49 am

gongo, could you post a link to the page that allows me to find the nearest depots?

Thanks

gongo · #6 Post by **gongo** » Tue Jun 05, 2007 1:24 pm

http://d03bphrb.partner.boulder.ibm.com ... eset&NL=en

tamasrepus · #7 Post by **tamasrepus** » Sat Jun 09, 2007 9:14 pm

I've been debating whether to get on-site or depot service too... and I'm leaning towards depot service.

Based on the problems with my T42p, it seems as if most problems I have are either minor (keyboard replacement) or major (motherboard replacement--twice!)--I'd either be able to perform the replacement myself or would have to send in the laptop.

Does the onsite service repair things like broken motherboards, cracked screens, etc onsite?

kengetz · #8 Post by **kengetz** » Sat Jun 09, 2007 10:08 pm

Onsite service has replaced both my motherboard, and the screen. In addition, when a fan went out, they sent it to me and I did the repair myself, rather than wait a few days for the repair guy, who got lost and didn't find the place. That's the only negative experience I've had, and doing it manually took maybe 5 minutes. -- Ken

ragefury32 · #9 Post by **ragefury32** » Sun Jun 10, 2007 1:15 am

Would have to agree with Ken here. I've had overwhelmingly good experiences with on-site repair for my X31 fleet (2 Motherboard swaps, a bezel swap and an LCD swap) here in NYC to the point where I purchase IBM onsite service extensions for the machines until 2009. The ONLY depot repair I had so far ended up with me getting a dead machine in a box and cost me more than 3 workdays of productovity. Draw your own conclusions.

If the price difference is not enough to cost you more than a few rounds @ the local watering hole, I say you buy on-site.

Warranty Service, should I get onsite or depot?

Warranty Service, should I get onsite or depot?

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