Broken New X61s - what should i do?

[chrisr2750]

So I got my x61s bout a week and half ago. Day I opened it, I discovered it won't boot when not plugged into the a/c adapter. Basically, I can boot the computer up when the a/c adapter is plugged in and the battery is removed, but when I put the battery in and shut down the comnputer, it will no longer turn back on until I remove the battery.

I called tech support and they sent me a new battery (I was out of the country for a week so I just got to try the new battery this weekend), but the problem continues. Now they want me to send the wholke comnputer in, and may need to do a motherboard swap.

Anyo thoughts on what I should do? Should I just send it in? or should I try and return it and reorder a completely new one? can i return it?

[ryengineer]

Let IBM service it for you.

[chrisr2750]

I have read some horror stories on here or nbr about computers sent in for servicing coming back worse or not fixed and i am worred about that. I'm also worried that since this is a brand new computer this might not be the best start to its lifespan.'

is ibm repair center normally competent and quick?

[Antioch]

I agree, as I have had a horror story happen to me. If you don't mind waiting I'd say its best to return it and order a new one. No point in playing over $1000 for a machine that gets messed up 2 weeks after you bought it.

[ryengineer]

IBM EasyServ (a.k.a Solectron) has patched up the loose holes and the service has improved too. You can expect to receive your fixed machine back in 3-5 business days.

Again, you're the sole judge in decision making process, I just gave you an honest suggestion. Once in the life span of your notebook, you would've to deal with warranty services, sooner or later.

[Antioch]

It's a gamble. They can either fix it nicely, or mess it up. My trusty ol T42 went in for repairs last Spetember - took Solectron 4 tries to "fix" the problem, each time creating more and more problems to add to the list. Eventually Lenovo gave me a full refund of the purchase price.

But, some people have had good experiences. It's your choice. If time is an issue, get it serviced - the turn around time is actually quite fast. Myself, however, having ordered a new machine, I'd like it to arrive in that condition...

Good luck!

[chrisr2750]

I think I am going to try sending it in once for repair, if they don't get it right, I'll demand a refund.

I'm also about to move to a new city next weekend for graduate school (the reason I bought the computer) and I really did not want to have to worry about my brand new computer not working. Moving also makes shipping addresses difficult, since I don't want it to arrive at and address before I'm there or after I'm gone.