I get the laptop back, audio port is still loose. now theres paint missing from the top corner and scratch on the memory door. The memory Door is also no longer flush with the case but sticks out above the case towards the side with the product ID sticker
Man this sucks! Looks like they took it apart and 1/2 butt slapped it back together without fixing anything.
Notes say they took the system board out but I have my doubts. I asked ont he forum about the loose audio jack but didn't get any responses so I assumed mine was defective. Are they all like this? The Mic Jack plugs in tight, but the audio port is the same as before. Are they just saying they took the board to get money ruffing up the laptop a bit to make it look like they did something or what?
http://i215.photobucket.com/albums/cc27 ... G_2359.jpg
Memory Cover sticking out.
http://i215.photobucket.com/albums/cc27 ... G_2361.jpg
Small scratches on Memory Door
http://i215.photobucket.com/albums/cc27 ... G_2362.jpg
Small chip in coating in corner of laptop.
While these scratches are not terrible, they certainly were not there before! This laptop is practicaly brand new! They annoy me even more because the problem with the loose Headphone jack is still there. I have tried something like 9 different plugs and they all fit loosely. If I would have know they were jsut going to make it worse I never would have sent it in.
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I would send it back (hopefully it goes to someone different this time), and hopefully the newly created problems will be resolved.
If not, continue to call them, or post in the Lenovo forum your experience, many users have garnered success after having difficulties calling them, etc.
Which technician was listed?
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I'm finding it a bit hard to belive they changed the system board for another that has the exact same issue (like it says on the paperwork). Unless they are all like this? Even then im going to send it back and hope they replace the LCD Case (chipped the coating off in the corner) and Memory door so its not bent out of shape and scratched.
If I would have caused the scratches I would not be that upset, but since I sent it in and it was not fixed and came back dinged up I don't think I'm being picky. I mean I had the laptop for 2 months and not a single scratch, they have it for 2 days and mark it up? IMO thats beyond doing a bad repair job, its simply neglect and carelessness. it almost looks liek they wore downt eh paint on the corner by using it as a top or something. Its actualy WORN down shiny then bare. Were they spinning it like a top or what?
Not at all - you're absolutely right. Send it in again; if you're not satisfied, use the link I provided to contact Sam Palmisano's office. If no one else does, they will make it right.Justintoxicated wrote:since I sent it in and it was not fixed and came back dinged up I don't think I'm being picky.
the memory door sticking out does seem to have an effect -- does it cause the laptop to be raised? if so, that is one thing u might want to get fixed.
just relax i guess -- in the end its just a stupid laptop we will throw away in a few years. so go have fun
I fixed the memory Cover, since theres aluminum on the back I was able to bend it back into the proper shape so that it is flush. FOund osme more scratches on the inside palmrest that were not there. I sent them a Brand new Mint laptop with the only problem durring the 2 months I owned it being the headphone jack was really sensitive and could have trouble keeping stereo output.
I guess they broke it in for me. So much for the $50 memory foam case I keep it in to prevent these sorts of scratches.... If I could take it back I'd probably just buy a sound card for it and would not have sent it in to get damaged, I mean fixed. Sure I'm being a perfectionist, and I don't mind scratches etc so much when I put them there myself.
Basicaly I feel like I bought a used laptop instead of a new one....
Shipped it back today, Guess I'll find out next week what they decide to do about it. I hope they can at least fix the darn audio port already. I tested another laptop 3 PC's home audio equipment MP3 players etc and none of them have loose audio jacks like the x61s. Maaybe I really did just get two bad ones in a row. I have no idea.
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